Positiv The caravan was clean

Negativ The campsite had fermee on the sign and had still accepted my booking. I tried to check in twice. There was no call bell so I banged on the door and walked around the facility - everything was packed away and looking untidy. The second time, 2 hours later, I repeated banging on the door and a lady answered - she booked me in and took my deposit. We tried to login the site wifi and she couldn't connect me. I didn't notice the key pad to get past the barrier because the nearby bush had covered it - a surly grumpy man came out and showed me the keypad and went back indoors. We looked at the accommodation which was fine but my partner felted uncomfortable with the unwelcome arrival. I couldn't face unpacking and the thought of spoiling our holiday in such an unhappy place. We immediately went back to the office and said we were leaving and the lady agreed to refund the money's paid. This campsite was relatively expensive - £43 per night for no facilities. I received the deposit back but the campsite have kept the rental after they said they would return it. IF THE SITE WAS CLOSED, THEY SHOULD NOT HAVE TAKEN MY BOOKING.

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