Camping Cypsela Resort

The rent of an accommodation or a camping pitch implies that the customer should
respect the general booking conditions and that he approves all the internal rules
without reservation.
Each family should be registered through a booking form, the rights of which are not transferrable.
This concerns a temporary rent.
● The published information and prices of this brochure are provided subject to printing errors or
omissions. Only the prices indicated on your invoice are contractual.
The prices mentioned in this brochure are indicated in Euros, including VAT (following the valid rate
on1/12/13). The price set during the booking includes the valid VAT rate.
The contractual price is subject to change within the legal limits and rules, “in case variations occur
in the valid VAT rate between the date of booking and the date of payment of the balance”.
Prices of bookings confi rmed prior to this date, will remain unchanged.
The Sandaya campsites refuse the access to families who exceed the number of persons allowed per
rental accommodation (babies and children included).
● After receipt of your down payment, you will be sent a booking confi rmation. In case of specifi c
requests, we may give a pitch number, taking into account your preferences and our availabilities,
and for which we will do our utmost. It may be possible this pitch number changes, which allows no
refunds.
● The booking fee (32€), the down payment (30% of the total amount of the stay), and the optional
cancellation insurance, must be sent along with the booking form. These amounts will be deducted
from the total amount of the stay.
CANCELLATION GUARANTY : Cancellations must be done in writing by registered post to the campsite.
The delays are calculated based on the date of receipt of the registered letter. In all cases, the
booking fee will be kept by the campsite, as well as the costs for the cancellation insurance if taken
out.
● In case the cancellation is done more than 30 days prior to the planned arrival date, the booking
fee and the down payment will be kept by the campsite.
● In case the cancellation is done less than 30 days prior to arrival, the total amount of your stay will
be kept by the campsite.
Cancellation insurance : Subject to respecting the contractual obligations, this insurance will cover
the costs you made in case you cancel your stay for the following reasons: decease, severe physical
accident of you or your partner, your children, your parents, your brothers and sisters. Loss of work
of you or your partner, moving houses because of work. Damage to your house caused by fi re, fl oods,
burglary or vandalism, storms or natural disasters.
The insurance needs to be paid in full, which can only be done upon booking:
€10 per camping pitch for a stay of maximum 30 days,
2€ / day for rental accommodations
To be accepted, the cancellation must be notifi ed by registered post at the latest three days after the
incident, along with clear and indisputable documents.
All paid amounts will be refunded, except for the booking fee and the costs for the cancellation insurance.
● The payment of the balance of the stay must be done at the latest 30 days prior to the arrival date.
Its absence may result in cancellation of the booking.
ARRIVALS/DEPARTURES :
- Arrivals mobile homes from 4 pm, departures before 11 am.
- Arrivals camping pitches from 3 pm, departures before 12 am.
● For all arrivals that do not correspond with what is registered on the booking form, access to the
campsite can be refused and the stay can be cancelled: in this case, the payment of the stay will be
kept by the campsite, as well as the costs for the cancellation insurance and the booking fee.
● When you haven’t arrived 24 hours after the planned arrival date, the booking will be considered
as being cancelled. SANDAYA will then keep the down payment and the balance of the stay.
● Each camper must respect the internal rules displayed at the campsite entrance. Not respecting
the internal rules can lead to expulsion outside the campsite. Noise: Absolute silence as from 11 pm.
(except CYPSELA 24h). Two warnings for noise will lead to expulsion outside the campsite. In case of
complaints or violence, you will be asked to leave the campsite immediately. Cars are not allowed
after 10 PM (midnight during the high season). It is prohibited to drive around on site between 10 pm
and 7 am (between midnight and 7 am during the high season).
● In case you leave before the end of your stay, no refunds will be done.
● No refunds or compensations will be done in case of temporary or seasonal closing of one or more
facilities due to a technical problem, weather circumstances, administrative or legal events.
● All Cottages and Mobile Homes have the necessary dishes and bed linen (except for sheets and
towels). The inventory will be handed to you upon arrival. Upon arrival, the tenant needs to check
the inventory and notify any faults the same day. All remarks regarding the cleaning or the general
state of the rental accommodation must be notifi ed at the latest 24 hours after your arrival, for us
to act immediately. Complaints will not be taken into consideration after more than 24 hours after
your arrival.
● The tenant is responsible for cleaning the Cottage or the Mobile Home. At the end of the stay, the
Cottage or Mobile Home must be left completely clean. If this is not the case, an amount of €65 will
kept from the warranty deposit.
● Cleanliness: All pitches must be kept clean and tidy. It is prohibited to leave rubbish outside the
containers. Two warnings for a pitch not kept clean and tidy will lead to expulsion from the campsite.
● It is up to the camper to take out insurance; the campsite will not take any responsibilities in case
of theft, fi re, bad weather...and in case of accidents for which the camper is liable.
● Pets must be kept on a lead and must be vaccinated against rabies (up to date vaccination booklet).
Guests are asked to walk their pets outside the campsite for their needs, and in case of droppings on
site, guests are asked to clean them and throw them in the bins on site. It is prohibited to leave a pet
on its own on a camping pitch, whether it is on a lead, in a car or in a rental accommodation. Dogs
that are considered as being dangerous by the law are not accepted on the campsite.
● Complaints will only be taken into consideration when they are done in writing and during your
stay.
● All disputes will be litigated before the competent French court of the town where the campsite is
situated.
WARRANTY DEPOSITS :
- For rental accommodations, a warranty deposit of €300 is asked upon arrival; this will be
handed back upon departure, at the latest 5 days after the fi nal check-up and after deduction of
amounts paid for established damage and/or missing objects.
- For camping pitches, a warranty deposit of €100 per pitch is asked upon arrival. This amount will be
handed back to you at the reception when you leave.
THESE CONDITIONS ARE APPLICABLE TO ALL THE SANDAYA CAMPSITES, EXCEPT FOR THE YELLOH!
VILLAGE COTE DE NACRE AND CYPSELA OF WHICH THE CONDITIONS CAN BE READ ON THE WEBSITE
: www.sandaya.fr.