Julinek CAMP

Positiv A convenient place for us to stay.

Negativ A rather odd site! We were greeted warmly by the reception staff, although the reception itself was hard to find. It was also difficult to follow the instructions on where to park, including a need to drive a long distance across a field to reach the electric point. The parking point was quite a long walk from the washing facility. The site was almost unoccupied and one of my fellow travellers thought the neighbouring theme park rather disconcerting.

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Vom Platzbetreiber: Dear Guest,

Thank you for your feedback. We’re glad you appreciated the warm welcome from our reception team and the affordable price.

We’re sorry that the reception was difficult to find and that the parking instructions were unclear. As the camping area is located on the meadow in front of the hotel, the hotel reception also serves camping guests, and we understand this may not be obvious. We will work on improving signage and directions.

We also acknowledge your comments regarding access across the field and the distance to the facilities. The site’s natural setting can feel very quiet, especially when occupancy is low, and we understand this may not suit everyone.

Thank you again for your constructive feedback.

Kind regards,
Marcin, Site Manager

Positiv Easy access. Open air grilling.

Negativ Service level.

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Positiv Nichts

Negativ Wir hatten über pitchup.com diesen Platz für 1 Nacht gebucht (Camper). Zuerst steht man vor einer geschlossenen Schranke ohne ein Hinweisschild der Anmeldung. Dann fährt man über eine unebene grüne Wiese und sucht einen Stromanschluss. Durch Nachfrage erhält man die Info, dass das große Haus nebenan ein Hotel ist. Die telefonierende Mitarbeiterin hatte endlich nach 15 Minuten Zeit für uns. Sie fragte uns, wann denn am kommenden Morgen die Chemietoilette entleert wird, weil dann extra ein Mitarbeiter käme (wie bitte?).
Daraufhin brachen wir bereits um 07:30 auf, um nicht noch mehr Überraschungen zu erleben.
Völlig unüblich ist die Anzahlung eines geringen Teilbetrages im Vorfeld. Den völlig überhöhten Preis von etwa 40 Euro halte ich nicht gerechtfertigt!
Eine Empfehlung kann ich daher nicht geben.

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Vom Platzbetreiber: Dear Guest,
Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations.

We would like to clarify that our camping area is located on the meadow directly in front of the hotel building. The hotel reception also serves camping guests. At the reception desk, guests can check in, receive all necessary information about the camping area, and complete the payment.

Payment for the camping stay is collected in advance at the time of check-in, which is a standard procedure on our property. The partial prepayment required during the booking process via Pitchup is part of the platform’s reservation policy.

Regarding the chemical toilet disposal – as this service requires staff assistance, we kindly ask guests in advance about their preferred time in order to ensure proper support and organization.

We regret that the signage and arrival process were not clear enough and will review this internally to improve the experience for future guests.

Thank you once again for your comments.

Kind regards,
Marcin, Site Manager

Sehr geehrter Gast,
vielen Dank für Ihre Rückmeldung. Es tut uns leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat.

Gerne möchten wir klarstellen, dass sich unser Campingplatz auf der Wiese direkt vor dem Hotelgebäude befindet. Die Rezeption des Hotels betreut ebenfalls die Campinggäste. Dort können Sie einchecken, Informationen zum Campingplatz erhalten und die Zahlung vornehmen.

Die Bezahlung des Campingaufenthaltes erfolgt bei uns grundsätzlich im Voraus beim Check-in. Die von Ihnen erwähnte Anzahlung im Rahmen der Buchung über Pitchup entspricht den Buchungsbedingungen der Plattform.

Bezüglich der Entleerung der Chemietoilette: Da hierfür ein Mitarbeiter eingeplant werden muss, fragen wir unsere Gäste vorab nach der gewünschten Uhrzeit, um den Service entsprechend organisieren zu können.

Wir bedauern, dass die Beschilderung und der Anreiseprozess für Sie nicht ausreichend klar waren, und werden dies intern prüfen, um den Ablauf für zukünftige Gäste zu verbessern.

Vielen Dank nochmals für Ihre Hinweise.

Mit freundlichen Grüßen
Marcin, Site Manager

Positiv site was a good location to visit warsaw, we took the car and then caught the train in. When we arrived we reported to the hotel reception which was really nice and staff were really helpful. The site itself was not what we were used to but the toilets and showers were really clean and the site was quiet even though really it is part of the theme park for younger children. There are purpose built barbecues to use and really nice seating under canopys. We think that the site is perfect for a stop off possibly for two or three nights and perfect if you have young children.

Negativ emptying our cassette toilet was a little stressful as there is no official elsen waste but staff removed drain cover for the sewer so cassette could be emptied and again were really helpful.

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Positiv Buffet evening meal available at the hotel was good and convenient. Reasonably priced, as well.
If you were going to the theme park (we weren't) it would be a perfect location.

Negativ Toilets share with park users
No perimeter fencing for campsite area - felt very exposed
Several bits of glass on the grass when walking around

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Positiv Nothing, we left at 5:30 in the morning.

Negativ In the MIDDLE (literally) of a child's playground with very loud music at night, toilets and showers 200 metres across the playground park, unless you are IN the hotel there is no internet.

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Vom Platzbetreiber: Dear Guest

Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations.

As a family-friendly campsite located near a popular amusement park, we strive to provide a peaceful and enjoyable environment for all our guests. We maintain quiet hours from 10:00 PM to 6:00 AM. All our Guests are asked to respect these quiet hours.

We're actively working to improve our campsite, including reducing noise levels and expanding our facilities. While we don't currently offer Wi-Fi throughout the campsite, complimentary Wi-Fi is available in our hotel lobby located in the proximity of campsite.

Your comments will help us provide a better experience for future guests. We hope you'll consider giving us another chance

Positiv - perfect for Julinek Park
- very relaxed atmosphere
- lots of activities for children

Negativ - toilets and showers are shared with the park guests, and become overused. May require more regular cleaning

- lack of security at night, the adjacent car park is open to the public

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Vom Platzbetreiber: Thank you for your feedback!

We're glad to hear that you enjoyed the relaxed atmosphere, the abundance of children's activities, and the campsite's proximity to Julinek Park. It's fantastic that our camping area provides such a great base for exploring the park.

We appreciate you bringing up the concerns about the shared toilet and shower facilities, as well as the lack of nighttime security. Your input is invaluable to us as we strive to improve our guests' experience. We will definitely take your comments into consideration and explore potential solutions to address these issues.

Thank you again for sharing your thoughts. We hope to welcome you back in the future!