Le Val de Cesse

Positiv Everything 😊

Negativ Nothing

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Positiv Piscina
Bar
Rio al lado
Amabilidad al recibimiento

Negativ Parcela algo pequeña

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Positiv Superficie du terrain
Végétation du camping
Propreté
Services sur place
Propriétaires du camping bienveillants
Personnels agréables

Negativ Animations et activités améliorables

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Positiv Staff extremely helpful. We had booked but didn't have a pitch for us, however, we stayed in a temporary pitch and allocated one the next day. Fabulous showers, plenty hot water, great pressure and toilets kept very clean. Reasonable bar/snack prices and again staff friendly and polite. Good free wi fi

Negativ Would prefer to be shown to a pitch rather than find your own.

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Positiv Great place too chill out my little granddaughter made friends with the owners wife and there lovely dog swimming pool was a joy with the Temperature in the high 30 to 40 degrees Great place for families

Negativ No dislikes

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Positiv We stayed in a 3 bed static which which was clean, tidy, spacious. It had all you need for self catering. The beds were comfortable, the shower worked and was hot. The air-conditioning was an absolute gem and worked well. Our accommodation looked over the pool and was close to the entertainment. Good Wifi was available. The site itself was lovely with a lovely pool and friendly staff. We would come again if we visited that area again.

Negativ The evening entertainment was OK and mainly staged by the staff members. Karaoke and music quizzes whilst we were there and one solo female singer.

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Positiv Le cadre naturel et ombragé, le personnel au petits soins, les jeux pour les enfants, les sanitaires prévus pour les enfants , les activités, la piscine chauffée.....
Et l'emplacement idéal car à proximité de beaucoup d'activités et de lieux à visiter ainsi que la mer à 40mns.

Negativ La guinguette proche du camping organise des soirées très sympathiques mais lorsqu'on veut s'endormir tôt c'est parfois compliqué.

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Positiv Las instalaciones pequeñas pero muy acogedoras, el personal nos atendió muy bien, sobretodo el encargado que nos trataron muy bien

Negativ Todo bien

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Positiv La rivière à proximité pour baignade.
Un canidouche pour laver les chiens.

Negativ Manque d’infrastructure du site.
D’accord cela fait un an que cela à été repris, mais il manque de sanitaires, de douches. (50 à 150 emplacements)
Les emplacements très irréguliers (Bosses, trous).
Pour les emplacements tentes, caravanes, il y a des bornes à eau qui ne fonctionne pas.
La piscine, pas de bonnet obligatoire, donc des cheveux en surface.
C’est surtout les sanitaires qui posent problème. Poubelles dans les wc pas régulièrement vidées.
Pour un camping ayant le label 4 étoiles nous trouvons cela décevant.
C’est triste mais je ne recommande pas.

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Positiv Shady pitches. Bird life.

Negativ We had a premium pitch with private facilities which meant being pitched next to public facilities. They were noisy and smelt pretty bad, especially when it was hot. When we arrived it was in a storm and the flood warnings were a bit unnerving and lots of pitches were flooded a bit the next day. We were next to a security gate by the river but that didn’t work so anyone could come in meaning we were locking everything away in the car. Club onsite was loud but not as loud as the club outside that had loud music until 3am on Saturday night. We had booked a week but cut our losses for an Airbnb after 2nights - a first for us after 20 years of camping. When we checked out we asked for a refund and were told to email the office. We did that but got no reply. Still worth leaving and paying the extra for an alternative though. Also, the wifi password was printed out wrong - the hank goodness for 5G.

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Vom Platzbetreiber: Mr. Ryland,

Thank you for your message and for sharing your feedback. We are sincerely sorry that your stay at our campsite did not meet your expectations.

We understand your disappointment regarding the location of your pitch and the inconveniences you mentioned. As previously indicated, in such situations, we always encourage our guests to come to the reception so that we can provide immediate assistance or suggest alternative solutions. Unfortunately, no concerns were brought to our attention during your stay, which limited our ability to intervene.

With regard to your request for a refund for the five unused nights, we must remind you that, in accordance with our general terms and conditions of sale, an early departure cannot give rise to a refund. However, your email was duly noted and was under review by management when we noticed the publication of your review.

We also noted your remark indicating that you preferred to wait for a resolution before leaving a comment. We would like to emphasize that suggesting a negative review to obtain a favorable outcome does not facilitate the processing of requests and is not in keeping with the spirit of constructive dialogue we wish to maintain with our guests.

Finally, we regret some apparent contradictions in your review. You mention that the campsite’s location deserved a score of 8/10 while considering the pitch unsuitable. Similarly, you rated the child-friendliness of the site as 1/10 even though no children were included in your booking, and you evaluated value for money and customer service very poorly despite our teams being mobilized to resolve incidents related to exceptional weather events. These elements suggest that part of your rating may be disproportionate to the reality of your stay.

We remain, of course, available should you wish to discuss this matter further and hope you understand that exceptional events (such as adverse weather and their consequences) required our teams to act in order to ensure the safety and comfort of all our guests.

Kind regards,