Wyeside Camping and Caravanning Club Site

Positiv Close to the town centre and attractions.

Negativ Met with immediate attitude at by the Site Manager. Said I haven't paid but after providing the Pitch-Up email confirmation he accepted I had, but with no apology. He then asked why I was a sole camper and what I was there for, again with attitude. Breaking up a long drive after a course was accepted but without a mature, intelligent human response.

He then couldn't operate the booking tablet or tell me where the pitch was and was again put off that I wasn't a member of the Caravan and Camping Club. Without any interaction between the other approaching Site manager he then notified his teammate that I had actually paid. Obviously spoke to each other, prior to my arrival but could have easily phoned or emailed to rectify the problem.

A spot inspection was then carried out with the outcome saying the van didn't not have the required ventilation. Full professional camper conversion - lined, soundproofed with off grid solar and leisure battery with fixed side window vents. Refusal to enter was the outcome.

Pretty sure that due to the payment issue on their side which they couldn't overcome or even attempt to rectify. Led to my paid booking spot getting booked to another party. Very unprofessional front of house treatment who cannot manage the simplest tasks and are a detriment to the wider site.

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: Thank you for taking the time to share your feedback. We’re really sorry to hear that you were disappointed with your experience and appreciate you taking the time to let us know.

We will be in touch with you directly to discuss this further and to make sure we fully understand the circumstances and any concerns you have raised.

The Club always want campers to feel welcome and supported when staying with us, and we’re sorry that on this occasion your experience has left you disappointed.

We look forward to speaking with you directly to discuss this further.

Camping and Caravanning Customer Service Team

Positiv The whole site was clean and tidy and the staff were very helpful

Negativ Nothing

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: Hi Mary,

Thanks for taking the time to leave us such a positive review - we're glad to hear you had a great time with us at Wyeside and you found our staff helpful and we look forward to welcoming you back to one of our sites again soon.

Positiv Great pitch, lovely site, beautiful location

Negativ Nothing

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: We're delighted to hear that you enjoyed your stay and were pleased with your pitch, the site and the beautiful surroundings. It's great to know that everything met your expectations and that you had such an enjoyable visit.

Thank you for your recommendation and for taking the time to share your feedback. We hope to welcome you back to Wyeside for another relaxing stay in the future.

Positiv Friendly staff

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: We're delighted to hear that you found our team friendly and welcoming. Providing a helpful and enjoyable experience for our guests is something we really value, and we'll be sure to share your kind comments with the team.

Thank you for taking the time to leave your feedback. We hope to welcome you back again soon.

Positiv Lovely campsite, plenty of room to pitch up! Staff were very friendly and helpful. Facilities were very well kept and tidy, felt like a hotel! Plenty of walks around to spend the evening. Will come again!

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: Hi David,

We're glad to hear you enjoyed your recent stay at Wyeside and we hope to see you again soon.

Camping & Caravanning Club Social Media Team