Bracelands Campsite

Positiv Lovely greeting from helpful friendly staff.
Explained the layout. Pitch up areas very spacious. All areas very clean inside and out.
Numerous showers and toilets also exceptionally clean.
We will definitely return.

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Positiv Good pitches very spacious. Easy to find even when turning up in the dark. Staff very polite and informative. Great location from amenities in local towns and lovely walks around campsite. Deer coming through the camp site is beautiful to see

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Positiv Three large fields to choose from, quiet site with a visit from the deer on my second day

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Positiv Beautiful site right in the centre of quiet nature with one day a herd of rutting dear on the site. Plenty of walking trails.

Negativ No hot water showers available whilst we were there.

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Positiv Not many places you can have a relaxing time with good well mannered neighbours,

Pitches were level, well maintained

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Positiv Well layed out pitches with friendly staff and easy access to the forest of dean

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Positiv Nice large pitch beautiful scenery and so peaceful
We had a lovely walk in the forest saw a herd of deer.
The next morning they were on the site how beautiful

Negativ Nothing

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Positiv The location is absolutely perfect for accessing the forest and Wye Valley. The site is very well laid out with ample space between pitches, and minimal distances to electric hook ups. Facilities are very clean and well looked after by the staff. The site office also has a shop selling essentials, so you won't go hungry! The site is just a short walk from from the village of Christchurch, which has pubs and a good village shop. I have to say that the staff were what really makes this site something to keep coming back to; they were exceptional in coming to my aid when mother nature decided to send a freak gust of wind to rip off my Dometic awning. Saved me a load of heartache and rescued the remainder of my holiday! BIG THANKYOU!!!!

Negativ Nothing to note, although I've never been there 'in peak season'.

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Positiv Great if u want to completely shut yourself off to the world! Phone signal is non existence but that's not a bad thing! I personally loved the fact I couldn't be on my phone! We walk 7 miles got completely soaked through (rain) & still enjoyed our weekend, watching the deer 🦌 wonder pass was incredible

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Positiv The only thing I liked about this place was the location and that you could easily just wonder off into the woods on the various trails.

Negativ Here’s a clear, firm, and well-structured version of your review that keeps it factual while clearly explaining the impact on you. I’ve tightened the language, corrected spelling, and made sure your main issues come through strongly without sounding emotional or aggressive:

Upon arrival, we were told that we were not allowed to burn wood. As we were staying in a rooftop tent, sitting by a fire in the evening was the only way to keep warm, so this was frustrating straight away. Nowhere on the pitch-up booking page (which I booked through) does it state that burning wood is not permitted. I emailed while we were there to raise this issue and received a repetitive “sorry for the inconvenience,” which felt dismissive given the circumstances and no gesture of goodwill.

Secondly, there was only one toilet block open, and the toilets and showers are closed for a full two hours starting at 10:30am. While inconvenient, this is not my main concern. The bigger issue is that guests are actively encouraged and told to use the family room and disabled toilets during this closure.

As a result, disabled facilities were frequently unavailable to those who actually need them. Both of us have hidden disabilities, and we were unable to use the disabled toilets because they were being used as shower facilities by guests without disabilities. This was upsetting and unacceptable, as it removes access to facilities specifically designed for disabled guests.

Overall, better communication before booking and more consideration for accessibility and disabled guests are urgently needed.

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Vom Platzbetreiber: Good morning Jade,

Thank you for your "well-structured" review, however on the Pitch Up booking page, under Site Features, Rules, it clearly lists campfires are not permitted. However, as explained on arrival, you could of enjoyed the effect of a campfire as long as you only burnt specialised eco logs, or charcoal, which, unlike real wood do not give off the dangerous embers, and the onsite shop stocks both for you to purchase.

You are correct that only one of the three toilet blocks was open at the time of your visit. Given the low occupancy and the closure of the other areas for ground recovery, the large block provided more than sufficient facilities for everyone on site.

This block is closed for just two hours each day to allow staff to carry out a thorough clean for the benefit of all guests, and clear signage is in place to advise guests of the cleaning schedule. We're sorry you felt you could not use them at any other time, but we are obligated to maintain access to the adapted family bathrooms for all to use during this short period. Outside of the daily clean, any guest with a radar key, with or without disabilities, or families are welcome to use these facilities without prejudice.

In response to requesting overall better communication, you state you "emailed" the site whilst you were there, however I'm sure if you had of just popped into the office, or spoken to a team member during their rounds, they would of given you a much more personable answers to your feedback.

It's disappointing you have chosen not to visit us again or recommend us to friends, however we respect your opinion and always welcome genuine feedback.

Kind Regards
Central Operations