Am I entitled to a refund for my holiday?

When you make a booking on Pitchup, you are booking directly with the property (campsite or holiday park), and its cancellation policy applies.

Please check the cancellation policy and terms that appear in your confirmation email or in your Pitchup account.

Please consider postponing, rather than cancelling, your holiday. Most sites are under serious financial strain at present and are offering special arrangements to postpone bookings.

The property may agree to a later arrival date, or an exceptional refund - please discuss this with them directly using the contact details in your confirmation or in your Pitchup account.

If you have not yet paid the balance on your holiday, you can cancel your holiday via your Pitchup account, subject to the site’s cancellation policy. For any exceptional circumstances (for example serious illness), please contact us.

Your travel insurance may cover cancellations where the destination appears in the government’s list of restricted destinations.