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Am I entitled to a refund for my vacation?

When you make a booking on Pitchup, you are booking directly with the property (campground or RV park), and its cancelation policy applies.

Please check the cancelation policy and terms that appear in your confirmation email or in your Pitchup account.

Please consider postponing, rather than canceling, your vacation. Most parks are under serious financial strain at present and are offering special arrangements to postpone bookings.

The property may agree to a later arrival date, or an exceptional refund - please discuss this with them directly using the contact details in your confirmation or in your Pitchup account.

If you have not yet paid the balance on your holiday, you can cancel your vacation via your Pitchup account, subject to the park's cancelation policy. For any exceptional circumstances (for example serious illness), please contact us.

Your travel insurance may cover cancelations where the destination appears in the government’s list of restricted destinations.