Brook House Farm Camping and Caravan Site

喜欢 Camping pod was clean and tidy on arrival.

不喜欢 We booked a little last minute break away for the bank holiday and on arrival the host mentioned they recently had a fire so there was no shower block available and over 100 people would share I shower cubicle. The host mentioned it happened a few days ago but we found out it was at the start of August! Wouldn’t book again!

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来自经理: Thank you for your review.Unfortunately our shower block went up in flames few days prior.I tried to contact everyone regarding this.Has it was bank holiday I only managed to get one shower cubicle and the holiday let shower was available from Sunday.5 portable toilets.The company cleaned them Friday and Sunday for us.
I also have offered everyone a free stay when our new block is up and running.
It is already up to having its roof on.
Has I stated to everyone it was beyond my control,and has you can see with the other reviews people wanted to come instead of cancelling there stay which I would of refunded.Sorry once again.

I mentioned

喜欢 The lodge was a lot more spacious than expected, with comfy beds and a futon. Great to have a decent size fridge and some kitchen amenities.

The site was lovely and peaceful, apart from our kids :) great field for them to play and really liked the potting shed and beer garden where we enjoyed a breakfast roll and afternoon drink.

Had to use portaloos and portashower due to the new ones being built but this was fine with us and they were always topped up with toilet roll and sanitizer.

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喜欢 Great location, amazing hosts. Landlord even helped us to park our caravan :)
Landlady is also very nice and lent us a bowl for our son's breakfast.

不喜欢 nothing, coming back for sure.

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喜欢 Everything, very pretty area

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喜欢 Lovely evening camping on a great site followed by breakfast at the cafe which was spot on

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来自经理: Glad you enjoyed your stay.

喜欢 Beautiful place for a break, family friendly and peaceful. Cafe, bar and shop on site. Would recommend hiring a fire pit and wood is available on site. Owners are lovely and go above and beyond. Would highly recommend this place.

不喜欢 Nothing at all.

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喜欢 Place was lovely! Owner welcoming after the chaos on the day we arrived Also lovely on site pub very reasonable. Unable to get food the day we arrive due to a fire 2 days before. So went to the local pub which was a 10minute walk. Food was delicious.

不喜欢 When we arrived nobody was there. So tried phoning and tried knocking doors but still nothing for15 minutes. Just a sign saying closed. Managed to flag someone down who was guest, Then to be informed there had been a fire in the shower block 2 days ago . No staff available to talk to us.shortly after the owner came over and said if we wanted to go home we would get a refund or stay and get another free stay . Which by the way never got to re book. So never got that ! Also there was an incident on the second night which the owners did try to resolve as quickly has they could. Maybe review same sex groups .

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来自经理: We would like to apologise for this,unfortunately our shower block went up in flames and our electric metre blew up.We had electricians working to get all our power resumed.We were on the property but not in cafe due to no electric in there.
Our new block is well on its way and I offered you a free night when all sorted.Which we will honour.If you just call us and we can sort that for you.
Like this weekend I phoned all customers and told them the situation and offered them a free night when the new block is finished.
Very trying time but everyone seems happy this weekend.

喜欢 Lovely fields well maintained, nice and quiet, lovely little cafe on site too!

不喜欢 Nothing

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喜欢 very pretty site.lovely views.Great walks.
pitch spacious.
Pleasant welcome.A nice cold beer in the bar/café.
Little shop .

不喜欢 Nothing to dislike.Only two showers if busy can get ques.They need a little up date.

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喜欢 The whole place is so lovely, quiet, clean, friendly staff & the owners are lovely, handy bar/cafe with a shop you can loose yourself in, just a fabulous place, will definitely go back, beautiful scenery & only 20 mins away from home but when you are there you feel like your miles & miles away, accommodation was really nice, comfy & clean & everything you needed, beautiful place to relax, we just loved it, didn't want yo go back home,

不喜欢 Nothing to dislike

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