Hever Camping

喜欢 Pently of space and facilities great, handy having a cafe on site , good pub 15 minutes walk

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喜欢 The entertainment/band on Saturday night were great, we really enjoyed it. Showers and toilets were basic but clean and perfectly functional. Nice big field with plenty of room, The food wagon was good. Watching the airplanes flying overhead was good but sometimes a little noisy, although it didn't bother us. The safety arrangements put in place for cooking as the ground was extremely dry were good. This meant everyone could still cook their food they had brought with them.

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喜欢 Stupendous camping, the pond field is definitely the best one but the staff were super helpful, well priced food and excellent location, not too busy even in good weather, with a variety of pitch types and tree coverage, etc, in a beautiful area with great facilities

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喜欢 Big pitches, very, very friendly people

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喜欢 Friendly staff, nice location, huge , quiet pitch , live musi and great food and drink.

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来自经理: Thanks so much for your review Ramona. We're so pleased you enjoyed your stay!

喜欢 Location was convenient

不喜欢 Toilet seats missing in many toilets and very few incredibly basic showers.

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来自经理: Hi Lorna,
Thanks for your review.
You mention many toilet seats were missing, however, it is just the one, which serves well as a urinal. The other 5 in the field you stayed in are with a toilet seat and well maintained.
You also mention the showers, which we get many compliments for. I'm sorry they weren't to your liking, however, they are bespoke showers, which are again well maintained, with hot water.
Please can I stress the accuracy when reviewing as this does affect businesses and we pride ourselves on providing a great service. We would prefer to speak with customers when on site, to address any concerns- which can then be looked into.
All the best.

喜欢 Great check-in experience. Helpful. Good location. Quiet at night.
Did plan to eat and drink, but didn't work out this time.
Some nice trails to walk the dogs on.
Facilities more than adequate for me.

不喜欢 No the hosts fault, but one set of campers loudly f-ing and blinding when other campers' young children were playing nearby

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来自经理: Hi WalkieWags,
Thanks so much for your review. We're glad you enjoyed your stay.
I'm sorry to hear that someone was being so loud and rude. Please do contact us if this happens while you're here. We are happy to speak with other campers if their behaviour is not acceptable.
Many thanks

喜欢 The weather was great and that was about it.

不喜欢 We were told that BBQs and fires were not allowed, which was a huge disappointment and honestly ruined the stay from the start. Most of the food we'd brought was intended for the BBQ, so we ended up taking a lot of uncooked food home.

The campsite had allocated a communal area where fires were permitted, but that meant leaving our pitch every time we wanted to cook or sit around a fire, which completely defeated the purpose of camping for us.

If BBQs and fires are not allowed on pitches, please remove these from the campsite's listed features. It doesn't matter if it's because of a heatwave or temporary restrictions—the listing should clearly state that no BBQs or fires are allowed. Had this been made clear before booking, we would have chosen a different campsite.

Unfortunately, the campers on the pitch next to us—a young couple in their twenties—didn't seem to care about the BBQ/fire restrictions. They were also very loud, and one of them was constantly swearing. As I was camping with my 8-year-old daughter, this wasn't a pleasant environment.

The washing-up area was another disappointment. When I went there in the morning, one of the sinks was blocked and half-filled with food waste. It was unhygienic and unpleasant to use, so I simply rinsed our dishes and washed them properly when I got home.

Overall, our experience was very poor, and sadly we won't be returning to this campsite.

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来自经理: Hi Jason,
I was waiting to respond to this review and now is the perfect time!
We are currently in a red risk area for wide fires. This weekend, there was a local wild fire, which, luckily [the fire] did not directly affect us but stopped the local rail line and cut the water supply to not only our farm but the whole area, including Gatwick Airport. The water was due to refilling the system after tackling the wild fire the previous day. We, luckily, were able to manage through the lack of water for a few hours but even more fortunate was that the fire was tackled and no one was hurt! Safety is our main focus while we have many people on site. While other campsites have stopped fires, we recognise how important it is that people are able to cook their own food when camping. This is why we have set up a special area and despite the inconvenience of taking a few further steps to be able to cook their food, other campers have praised us for our efforts to carry on as best we can during this unprecedented time. I hope you now understand why we have had to take these measures- to keep everyone and our local environment safe. I would suggest you keep an eye on our social media, where we post updates on temporary changes.
We encourage campers to get hold of our phone line if they have any issues, including complaints about other campers. I'm sorry to hear that your neighbours felt that they could act poorly and go against our fire rules. We would've been happy to speak with them if we were made aware.
Finally, we cannot be held responsible for other campers putting food down the sink. All I can say is that it would not be there long as we check and clean the toilets/sinks regularly. I wonder if you checked if the two other sinks were more to your liking.
All the best for your future camping.

喜欢 Quiet location in walking distance of good visits

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来自经理: Hi there,
Thanks so much for your review. We're glad you enjoyed your stay!

喜欢 Quiet site with plenty of room.
Excellent cafe.

不喜欢 Hard to find a flat bit for a tent

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