Twin Lakes France

Понравилось We were welcomed by English staff. Its a very relaxed site where you can choose your pitch. We didn't make use of the restaurant and bar, but it's nice that this is an option. The lakes were peaceful. There's only a couple of showers and a few toilets, but there was never any queue. It was also nice to lay out by the pool and catch some rays. Overall, a very enjoyable and relaxed stay. Mainly Brits were staying here. Good value for money as electric, showers and toilets all included.

Не понравилось The mosquitoes!

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От менеджера: Thank you so much for your fantastic 10/10 review! We’re really pleased you enjoyed the relaxed atmosphere, the lakes, pool and the freedom to choose your pitch. It’s also lovely to hear that you felt you received good value for money.

It was a pleasure having you stay with us and hopefully next time you’ll get the chance to try the bar and restaurant too!

As for the mosquitoes… unfortunately they’re the one part of the team we haven’t managed to get under control yet! 😂

Thank you again for recommending us and we hope to welcome you back to Twin Lakes in the future. 😊

Понравилось We stayed here for 2 nights, the owners were lovely and the food in the restaurant was amazing. The kids loved the pool and being 34° when we was here it was very much needed. Everything was easy to find and the owners were just a message away if needed, we would definitely return if travelling down this way in future.

Не понравилось Nothing

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От менеджера: Thank you so much for such a lovely review! It was an absolute pleasure having you and your family stay with us. We’re so pleased the children enjoyed the pool (especially in that heat!) and that you enjoyed the food in the restaurant.

We have to say, one of the nicest compliments we could receive was seeing you turn around and come back to stay with us again when you were supposed to be continuing your journey towards Spain! 😊

You were a lovely family to have on the campsite and you’ll always be very welcome at Twin Lakes. Hopefully your travels bring you our way again sometime. Safe travels and thank you again for the wonderful 10/10! ❤️

Понравилось Proximite de l autoroute

Не понравилось Toilettes et douches sales.
Deux douches pour tout le camping.
Piscine extra petite.

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От менеджера: Merci d’avoir pris le temps de laisser un avis. Nous sommes très déçus de lire vos commentaires et particulièrement surpris par la note globale de 2/10.

Nous sommes un petit camping familial et nous travaillons énormément pour que nos clients passent un agréable séjour. Pendant votre séjour chez nous, mon mari est venu vous voir à plusieurs reprises et vous a demandé spécifiquement si tout allait bien. À aucun moment, vous ne nous avez fait part de ces problèmes. Si cela avait été le cas, nous aurions bien entendu été heureux d’en discuter avec vous et, dans la mesure du possible, de trouver une solution pendant votre séjour.

Nous comprenons parfaitement que notre camping ne puisse pas convenir à tout le monde, mais nous pensons qu’il est important d’apporter quelques précisions. Notre piscine mesure 10 m × 5 m et sa taille, ainsi que nos équipements, sont clairement présentés et décrits avant la réservation. Nous sommes également particulièrement déçus par votre commentaire concernant la propreté, car l’entretien et la propreté de nos installations sont des points que nous prenons très au sérieux.

Ce qui rend cet avis particulièrement difficile à recevoir, c’est que plusieurs autres clients ayant séjourné chez nous durant la même période nous ont attribué la note de 10/10. Bien entendu, chaque client est libre d’avoir sa propre expérience et sa propre opinion, mais une évaluation aussi radicalement différente est difficile à accepter pour une petite entreprise familiale, surtout lorsque rien ne nous a laissé penser, pendant votre séjour, que vous étiez mécontents.

Nous continuerons à faire ce que nous avons toujours fait : travailler dur, écouter nos clients et faire de notre mieux pour offrir un camping accueillant et agréable à toutes les personnes qui viennent séjourner chez nous.

Thank you for taking the time to leave a review. We are very disappointed to read your comments and particularly surprised by the overall score of 2/10.

We are a small, family-run campsite and work extremely hard to make sure our guests enjoy their stay. During your time with us, my husband spoke to you on several occasions and specifically asked whether everything was OK. At no point were any of these concerns raised with us. Had they been, we would have been more than happy to discuss them and, where possible, put things right during your stay.

We appreciate that our campsite will not suit everybody, but we do feel some context is important. Our swimming pool is 10m × 5m and its size and our facilities are clearly shown and described before booking. We also find the comment regarding cleanliness particularly disappointing, as maintaining clean facilities is something we take very seriously.

What makes this review especially upsetting is that we received multiple 10/10 reviews from other guests staying with us during the same period. Of course, every guest is entitled to their own experience and opinion, but such a dramatically different assessment is difficult for a small family business to receive, particularly when we were given no indication during your stay that you were unhappy.

We will continue doing what we always do: working hard, listening to our guests and doing our very best to provide a friendly and enjoyable campsite for everyone who stays with us.

Понравилось Emplacement à l ombre

Не понравилось Sanitaire et WC pas propre non entretenu idem pour la piscine le robot devait être en vacances

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От менеджера: Merci d’avoir pris le temps de laisser un avis. Nous sommes sincèrement déçus de lire vos commentaires et particulièrement surpris par la note globale de 1/10.

Nous sommes un petit camping familial et nous travaillons énormément, particulièrement pendant la haute saison, pour offrir à nos clients un séjour agréable. La propreté de nos sanitaires et l’entretien de notre piscine sont des choses que nous prenons très au sérieux.

Nous acceptons bien entendu les critiques lorsqu’elles nous permettent de nous améliorer. Cependant, nous trouvons qu’une note de 1/10 est extrêmement sévère et ne reflète pas l’expérience de la grande majorité de nos clients. Durant cette même période, nous avons reçu plusieurs excellents avis, dont des notes de 10/10, notamment pour la propreté, les équipements et le service.

Concernant la piscine, elle est entretenue et contrôlée régulièrement. Avec une utilisation intensive en plein mois d’août, notamment lors des périodes de très forte chaleur, il peut arriver que des feuilles, de l’herbe ou d’autres petits débris se retrouvent temporairement dans l’eau entre deux nettoyages. Cela ne signifie pas pour autant que la piscine n’est pas entretenue.

Nous sommes toujours disponibles sur place et aurions préféré que vous veniez nous parler de vos préoccupations pendant votre séjour afin de nous donner la possibilité d’y répondre.

Nous comprenons que notre camping ne puisse pas convenir à tout le monde et respectons le droit de chacun de donner son avis. Néanmoins, recevoir une note aussi extrême est difficile pour une petite entreprise familiale qui travaille chaque jour pour accueillir au mieux ses clients, surtout lorsqu’elle contraste autant avec les nombreux retours très positifs reçus au même moment.

Thank you for taking the time to leave a review. We are genuinely disappointed to read your comments and particularly surprised by the overall score of 1/10.

We are a small, family-run campsite and we work extremely hard, particularly during the high season, to ensure our guests have an enjoyable stay. The cleanliness of our toilet and shower facilities and the maintenance of our swimming pool are things we take very seriously.

We of course accept criticism when it helps us to improve. However, we feel that a score of 1/10 is extremely harsh and does not reflect the experience of the vast majority of our guests. During the same period, we received several excellent reviews, including scores of 10/10, particularly for cleanliness, facilities and service.

Regarding the swimming pool, it is regularly maintained and checked. With heavy use during August, particularly during periods of very hot weather, leaves, grass or other small debris can occasionally find their way into the water between cleanings. This does not mean that the pool is not maintained.

We are always available on site and would have preferred you to speak to us about your concerns during your stay, giving us the opportunity to address them.

We understand that our campsite may not suit everyone and we respect everyone’s right to give their opinion. Nevertheless, receiving such an extreme score is difficult for a small family business that works every day to give its guests the best possible experience, especially when it contrasts so greatly with the many very positive reviews we received at the same time.

Понравилось We picked twin lakes so my husband and I could do some fishing, relaxing,
We did both. We had a few drinks at the bar. We ate at the restaurant the food was excellent just what we like.
Rob and Jen are great hosts they make you feel so welcome. The staff also were very helpful.
It is such a friendly site.
We will be definitely returning.
Thoroughly enjoyed. Thank you.

Не понравилось could do with lighting around the back of the shower/toilet block so you can empty the toilet cassette easier in the dark. ( forgot to do this earlier in daylight.)

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От менеджера: Thank you so much for such a wonderful review! It was an absolute pleasure having you both stay with us, and we’re so pleased that Twin Lakes gave you exactly what you were looking for – some fishing, some relaxing, a few drinks and good food!

Thank you as well for the lovely comments about us and our team. Creating a friendly, welcoming atmosphere is really important to us, so it means a lot to hear that you felt at home here.

We’ve also taken your comment about the lighting behind the shower block on board – a very useful suggestion and something we can improve.

And hopefully this won’t just be a case of welcoming you back for another camping trip… we’re really excited that you’re considering making Twin Lakes a more permanent holiday home for yourselves. 😊

Thank you again for the fantastic 10/10. We look forward to seeing you both again very soon! ❤️

Понравилось We are not into fishing, so we walked around the lakes which was nice. Nice welcome from the owner who is British. Vibrant bar area. Large pitches with EHU very close by.

Не понравилось Could do with more toilets and showers.

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От менеджера: Thank you so much for your lovely review! We’re really pleased you enjoyed your stay, the lakes, the atmosphere around the bar and our spacious pitches. It was a pleasure to welcome you to Twin Lakes.

We also appreciate your feedback regarding the number of toilets and showers. It’s something we are aware of and are looking at as part of our future improvements to the campsite.

Thank you again for recommending us, and we’d be very happy to welcome you back if you’re in the area again! 😊

Понравилось Owners are really friendly and go out of their way to make your stay memorable, we stop over any time we are heading south. The restaurant is buzzing and had a live band, there’s a pool table and fishing though we’ve never tried that.

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От менеджера: Thank you so much for your lovely review! 😊

It really means a lot to hear that you enjoy stopping with us on your journeys south. We're so pleased you've enjoyed the atmosphere in the restaurant, the live music, and all the little extras we have to offer.

Hopefully next time you'll have a chance to try a bit of fishing too! 🎣 We look forward to welcoming you back to Twin Lakes France again soon. Safe travels until then!

Понравилось Everything, From the cleanliness of the site, the pool, the facilities, the bar restaurant.
The fishing was brilliant as are the British owners. So good we stayed on the way South and a short stay on the way back north. Will definitely be back!

Не понравилось Nothing.

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От менеджера: Thank you so much for your fantastic review! 😊

We're delighted you enjoyed every aspect of your stay, from the cleanliness of the site and the facilities to the restaurant, pool, and of course the fishing! It was a real pleasure welcoming you on both your journey south and your return north.

Your kind words about us mean a great deal, and we're so pleased you've already decided to come back. We look forward to seeing you again soon for another relaxing stay at Twin Lakes France. Safe travels until then! 🎣🚐

Понравилось The setting, the bar, the staff

Не понравилось Small pool

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От менеджера: Thank you so much for your fantastic 10/10 review! We’re delighted that you enjoyed the peaceful setting, the bar and the friendliness of our team.

We appreciate your feedback about the pool. Although it is smaller than some guests may expect, we hope it still provided a refreshing place to cool down during your stay.

Thank you again for recommending Twin Lakes, and we would love to welcome you back in the future!

Понравилось Excellent site and lovely people. Clean and well maintained. Didn’t get to eat at the restaurant but what we did see is food looked amazing.

Не понравилось Nothing. Looking to book again in September.

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