Landguard Holiday Park

Gostou The park had lots to do. Two lovely pools, play area, club house and arcades. Evening entertainment. Really good for families
Lovely large pitch, lots of freedom for children to ride their bikes and lots of places to walk.
There is access to their sister site, were I understand have more facilities

Não gostou The shower area, disgusting. In desperate need of renovation. The shower head is worse than useless, unadjustable with the water running straight down, making it impossible to rinse off soap suds unless literally leaning against the tiled wall. Unfortunately the tiles were filthy and there were worms living in the grout 🤢. Not being able to change the temperature and lack of continuous running water in the shower is ridiculous.

We were pitched under the trees, which mean we were bombarded with acorns and other seeds, which we had to dodge to avoid them landing on our head, in our food and drink - it was unfortunate we weren’t allow to bring our gazebo.The acorns woke us up with the constant thud of them hitting our tent and car.
There were so many acorns on the ground they could be felt underfoot in the tent, which made it uncomfortable. It would have been helpful if the site could be swept between visitors, given you have 4 hours between on group vacating and the other arriving, so that there were less that could be picked up by the time the next guest pitches up.

The staff in reception were unremarkable. They didn’t really explain exactly where our pitch was, which meant us driving up and down until we figure it out.

There is a reception in the campsite area, but it was closed throughout our stay.

I would want to recommend to others, but only if staying in the static caravans or lodges. I would not camp here again until the shower area improves

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Gostou Location, kids' entertainment, swimming pools, size of the site, friendly staff, pretty clean facilities, nice and quiet, not too busy, handy use of sister site Lower Hyde

Não gostou Found info about kids' activities unclear and sometimes contradictory - it was confusing as to which activities were at Landguard and which at Lower Hyde and trying to book online threw an error up.

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Gostou Location

Não gostou Lack of bus service to camp entrance

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Gostou Location

Não gostou The staff werent welcoming, there was no activity schedule for entertaintment given,the entertainment in the mornings wasnt good

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Gostou Very nice and clean space .
Utilities always clean , never had to stay in queue.
Entertainment for children , swimming pool and playgrounds- also very nice.
Staff very approachable.

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Do gestor: Hi Sylwia,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Gostou Location to Shanklin

Não gostou Pitch numbers weren’t clear
Location to site not clear
Toilet blocks not clean and very old
Cleaning facilities left unclean by other guests
Poor rubbish and recycling points
The Hub was unwelcoming and again outdated

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Do gestor: Hi, thanks for taking the time to leave your review.

We're very you didn't enjoy your recent stay at Landguard, we certainly never want our guests to feel unwelcome.

I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB

Gostou Lovely place, nice and clean toilet and shower facilities, nice grass ground.
I was arriving late the reception was closed but everything was prepared for me with informations and instructions in a box safely stored.
All recommendations , will visit this place more in the future.

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Do gestor: Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Gostou Shielded from wind..... toilet blocks clean. Pitches OK ish size.

Não gostou Reception closed more than open, number for contact is unreachable when u need a member of staff they ain't around and leaving voicemail just gets ignored.
Daughter was ill with high levels of chlorine ( tested by staff n confirmed high ) in drinking water!
Loud noise late at night is allowed the noise policy is 11.30 I thought it was a family site not party site guess I was wrong...... very noisy site not great for families with young children that need to sleep.
Fire pits not allowed but people having them and using twigs/tree branches etc to burn off surrounding trees!
Entertainment poor
I've put a complaint in to site n even thou I was on site when submitted complaint no one bothered to come speak to me to try put anything right!

Plz AVOID

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Do gestor: Hi Caroline, thanks for taking the time to leave your review.

We're very you didn't enjoy your recent stay at Landguard, this certainly isn't the experience we wanted you to have.

I do hope your Daughter is okay, and that you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

We're also sorry to hear you were kept awake by your neighbours, we do have a quiet policy on park that guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion.

I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB

Gostou Very happy with our stay, all the staff were very helpful and friendly

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Do gestor: Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Gostou Good all round mostly.

Não gostou Toilet and showers old and tired,
But functional.

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Do gestor: Hi Garry,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.

We look forward to hopefully welcoming you back in future. ^AB