Hi Kylah
We are absolutely devastated with your review and am so sorry that you did not enjoy your stay. As you can see from all our other reviews we have always had excellent customer service and facility reviews. We had a power cut which was out of our control and we reported it at 5.30 in the morning and the engineers had it fixed by 10.30. In the meantime we kept filling up the toilet cistern (the electric pump was off) and leaving buckets of water in the toilets for use. We let everyone on the site know about the power cut as soon as people were waking up and then had to concentrate on cooking breakfast for 10 in the B & B with no power. Lynne who helps me was staying on Barkers Bay and when I took sausages, mushrooms and tomatoes to cook in her gas oven for my B & B guests at 7.15 am I asked her to take you some hot water over to make some tea which she did. We only have electric in the B & B so could not bring it ourselves. We cooked scrambled egg and the bacon on our wood burning stove so things were very stressful for us before 9 am at which point i text you again telling you that Lynne said you could get some hot water from her as I did not know at that point that she had already taken you a flask over.
With the regard to the off roaders it is the first time they have stayed with us and we were unaware about what equipment comes with them. I was aware that 3 people were coming and 2 of them were sharing a pitch but 4 turned up and i could not turn him away as he had travelled 6 hours to get here and it was only for 1 night as 2 left on Saturday. The others were staying in the B & B not on the park. They did unload their vehicles from the trailers before coming in for breakfast with us at 8am, but they did not leave the engines running. The men were very respectful of the site and created no mess and other than the noise when they left on the quads they were very quiet. With regard to 2 other families getting drunk Lynne said there was no noise on the site at all and the campers you were referring to were not causing any problems, most of the time they were in the games room with the doors closed so no noise on the park.
I also asked you if everything was ok with your stay and if you had enjoyed your walk with your dog to which you replied yes everything was good. I came up to chat to you a couple of times throughout your stay to see if you were alright and you gave no indication that you weren't happy so I don't understand the poor customer service comment at all. I really wish that you had let me know that you had issues with your stay and I would have done everything I could to rectify the situation. Everybody else on the site had a fabulous weekend and enjoyed the excitement of seeing the off roaders set off in their vehicles.
Kind Regards
Michelle