Sandford Holiday Park

Polubione Nice facilities .
Entertainment ok

Niepolubione Cleanliness of toilets really poor not cleaned at all and all toilets blocked and
Left without using shower as place a mess .
Reported to reception .
Booked in a trampoline for my son following day, no member of staff turned up to work and a huge backlog when someone finally turned up

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Polubione Amazing place kids loved it and so did we, the best club house entertainment by a country mile.

Niepolubione Wanted to stay longer

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Polubione Nice friendly staff, lots of activities, great pitch space

Niepolubione Cold showers by 0900, toilets were discusting. Not site fault, some people need a word. WiFi doesn't work in the touring paddocks.

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Polubione Plenty of space

Niepolubione Everything was expensive and everything you had or wanted to do cost

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Polubione Brilliant site
Worse part about this site is they kick you off the pitch at 10 in the morning which dosent give you any time to do any thing

Niepolubione You have to get off the pitch to early

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Polubione Well kept pitches , very good toilets cleaned regularly, children entertainment good, nice indoor pool, safe play for children

Niepolubione Grey waste points off the ground

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Polubione We liked the whole place

Niepolubione Camping toilets kept blocked at one point all toilets were full

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Polubione The wildlife

Niepolubione The pool, not very deep, changing rooms and showering facilities may as well be non existent and the pool was freezing!
We were put at the back of an empty touring pitches, a fair walk away from the toilets and the wash up, x3 toilet blocks but only one open but that changed daily without notice, the toilets barely flush and the showering facilities are spacious but the water button is nowhere near the shower head. Also the touring pitch was pitch black, I didnt feel safe walking my children to the toilet at night so we either had to use our own facilities or take the car.
We had one meal at the restaurant we had lunch and our chips arrived cold, we asked for them to be made fresh as we saw it sitting on the hot plate, they said yes and tried to give us our baguettes to eat while we wait, we paid extra to have chips with our meal so would like it all together, the old chips were re fried and rock solid but hot and the baguette was lukewarm, the attitude from staff was disgusting wouldn't recoment especially not for £40+

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Polubione The pitch itself was as I expected, and I can see there is plenty to do for children.

Niepolubione Belligerent staff in the restaurant area. Staff were clearing empty glasses, one member of our group went off to the loo, when she came back he drink was missing! She had a Bailey's liquor drink and had only drank half of it. She and her husband went to the bar and informed them of this. Woman completely refused to replace it, incredibly rude and even called security. This couple are the most gentle couple I know so the security thing was way overkill. The lady with the 'missing' drink was told 'how do I know you didn't drink it and are making this up'? Gob smacked to say the least! We are a group of 55-75 aged people, we don't 'try it on'. This experience was appalling. As a result, they have lost 15 people from future bookings.

Next, the process of getting a booking was extreme to say the least. You had to send passport photos, copy of driving license etc. - never have any of us experienced something like this. We all go to campsites every month for years and never had to undergo this. I will be contacting the Information Commission Officer regarding the taking and keeping of personal information.

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Polubione Very pretty park.
There’s a Costa!
Breakfast was good.

Niepolubione Check-in, I was allocated a different pitch area to the one booked. On proof of the booking i was charged extra? Which I believe is a breach of contract.

The check in was hostile and not as welcoming as expected, I was made to feel at fault that the booking was incorrect.

In the bar my nightcap of Baileys was removed/cleared from the table while I visited the toilets. The manager refused to believe the situation had occurred and practically accused me of attempting to gain a free drink.
For context I was part of a middle aged group (yes they didn’t notice my drink being removed but we could well afford a Baileys but I felt robbed that my first evening had come to an abrupt end in this way.

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