Celtic Camping

Thank you Tony for taking the time and effort to write a review, it is greatly appreciated. We are really pleased to hear that our staff are very friendly informative and provide a warm welcome, as this is something we strive for. It is also great that we got a positive remark for our location and the stunning views from our site - we are blessed with an amazing location that overlooks the Irish Sea and St Georges channel - even in Storm Ciara, the raging sea was a spectacle to behold from our campsite.

We are sorry that the hot water takes so long to come through - we do try to warn everyone during these winter months both by email and verbally on arrival that when there are no other campers on-site, we do not have the pull-through of water from our boiler system, which is located at the far end of the building - consequently it can take 10 or more mins you purge the hot water system - we do ask for patience during the winter months, as hot water is not instant. Whilst it may have been a small price to pay after the panoramic views, we still want our customers to enjoy the facilities we offer - hopefully any fellow campers reading this will heed our advice and keep the water running from the hot tap until it becomes warm/hot. There is definitely hot water on-site as the gas boilers deliver it on demand - it just slower during the winter months.

We do hope that you will return and enjoy what we have to offer - regards John

Hi Nikki

Sadly, as you were one of the only campers on site, we do not have the pull-through of water on the system as it comes from the either end of the building. Our gas boilers., which work on demand are on continuously but at this time of year with so few campers, you need to let the system run until it comes warm - it can take quite a while. I'm sure that you are not the first and you certainly will not be the last to have mentioned this - what we will do on the back of your comments to place a sign to inform customers that they need to keep the water running through the system until it becomes warm / /hot. I can promise you there the boilers are always on and working, as I have stood there with other campers who insisted that there was no hot water and whilst it took a whilst eventually it came through.

Hopefully, if you use our site again, you will be able to take advantage of the our facilities and experience the hot water we have on tap. Have a great weekend - John

Dear David, we are extremely sorry that your stay was below par and we are saddened to hear that the facilities were not cleaned to our normally high standard, as this is something that we pride ourselves on, which you can see in our other reviews.

The weekend that you came down coincided with the inaugural "Great Tits" Weekend, which was a large party of female Open Sea Swimmers, under the "Blue Tits" banner, so this added to the amount of mess in the toilets and showers. In hindsight, having a reduced number of staff on duty during this weekend, (as we are outside of the normal camping period), was a contributing factor - again we are sorry that this impacted on your stay. We have learnt from this and will ensure that we have the correct staff numbers on site to cope with the cleaning demands during this event and provide the high standard that is expected from us and we know we can deliver.

As this was the first time that we had hosted The Great Tits Weekend, we were unsure what the weekend would comprise of. So having a large number of females from across the UK descended on site, they quite rightly wanted to party and celebrate their first gathering.

Normally, when we know that there is going to be a large party that could impact on others users, we either pre warn campers or block off the camping element of the site. Sadly, their enthusiastic partying took us by surprise and I'm sorry that your sleep was disturbed - again we have learnt some valuable lessons about hosting this event and the restriction we need to have in place for campers during this period.

What we are not sure about is the remark "the site looked in need of some attention" Throughout the year, we have a dedicated maintenance team but we are limited to what we can achieve when campers and schools are here - normally we conduct a deep clean and refurbishment programme during the winter months - we can only attribute this remark to the fact that you used our site at the end of what has been a very long camping season and may have seen some elements that have suffered from either weathering or over use.

We really hope this has not put you off Pembrokeshire and more importantly our site - maybe if you would like to come down again when it doesn't coincide with this type of group being here, you should get a totally different experience.

Warmest regards, John - Site Manager