Thurston Manor

Ik was blij met Clean and spacious. Very friendly staff.

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Play park, cafe / bar. Easy check in and the site was clean throughout.

Ik was niet blij met Small area for tents and had to cart everything up a hill.

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Great location

Ik was niet blij met late night/early morning incident, and then police having to attend the incident through the night and into the morning, dealing with the fallout from said incident.

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for taking the time to leave us your feedback and for recommending us. We’re pleased to hear that you enjoyed our great location.

We’re very sorry that your stay was disrupted by the incident during the night and the subsequent police attendance. We completely understand how upsetting and disruptive this must have been, particularly with the disturbance continuing through the night and into the morning.

We take the safety and wellbeing of our guests very seriously and appreciate your patience while the situation was dealt with. We’re sorry that this affected your enjoyment of your stay and hope that we’ll have the opportunity to welcome you back for a much more peaceful visit in the future.

Ik was blij met As you drive in it’s all very neat and tidy

Ik was niet blij met Badly let down by the toilets, and the workmen with their works vans on the pitches behind us, leaving early for work. The toilets need a good deep clean, even someone to go in and brush the floors of the toilet cubicles!.

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for taking the time to share your feedback. We’re pleased to hear that you were impressed by how neat and tidy the site looked on arrival.

We’re very sorry that the toilet facilities let you down. Cleanliness is extremely important to us, and your comments regarding the floors and the overall standard of the toilet cubicles have been noted. We’ll be sharing this feedback with our housekeeping team so the facilities can be reviewed and the necessary cleaning standards reinforced.

We’re also sorry that the workmen and their vehicles caused disruption, particularly with early starts in the morning. We appreciate how frustrating this must have been when you were trying to enjoy a peaceful stay.

Thank you again for bringing these issues to our attention. We hope we’ll have the opportunity to welcome you back and provide the experience you expected.

Ik was blij met Sehr gepflegter Platz.
Die Zusatzangebote wurden von uns nicht genutzt...

Ik was niet blij met Sanitäre Anlagen sind sehr einfach und nicht immer ganz sauber.

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Lots to do and could take my little self for a walk.
I thought the bar/food was reasonable price.
Well stocked gym.
What ever you need you should be able to buy from the shop on site if not Asda is a 5min drive away

Ik was niet blij met Breakfast only starts at 10am.

Staff need to smile more. One bloke behind the bar especially had no customer service skills.

I came with my 15 year old and he was gutted he couldn't use the gym or steam room.

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for taking the time to leave us your feedback. We’re pleased to hear that you enjoyed the range of activities, the gym, and the convenience of having a well-stocked shop on site. It’s also great to hear that you found the bar and food reasonably priced.

We’re sorry that some aspects of your stay didn’t meet expectations. We appreciate your comments regarding the breakfast start time and understand that a later breakfast may not suit everyone.

We’re also disappointed to hear that you felt some of our staff could have been more welcoming. Friendly and helpful customer service is really important to us, so we’ll make sure your feedback is shared with the team.

Regarding the gym and steam room, we understand your disappointment, especially when staying with a 15-year-old. These facilities do have age restrictions in place, but we appreciate that this can be frustrating for families and thank you for sharing your experience.

We hope you otherwise had a great stay and would be delighted to welcome you and your family back again in the future.

Ik was blij met The park is nice with good facilities, especially for children. Location for sightseeing is also good.

Ik was niet blij met There were a large number of members from the travelling community staying at the park, more arrived each day we were there. On one of the nights there was a disruption that went on outside our caravan until 4am. This left me feeling uneasy and eventually led to checking out 2 days early from the park. I did speak to the staff at reception about this, they were very understanding but they took my name and number and advised someone would be in touch but nobody ever called.

Aanbevelen aan vrienden Opnieuw bezoeken

Ik was blij met Clean and tidy surroundings

Ik was niet blij met Too many travelling people using this site. Found the whole situation quite intimidating including constant driving around site in vans for no apparent reason. Will keep my opinion to myself why they do this!

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the clean and tidy surroundings and that you would recommend us and visit again.

We're sorry to hear that aspects of your stay left you feeling uncomfortable. We want all of our guests to feel welcome, safe, and able to relax during their visit. Your comments have been noted and will be shared with our park team as we continue to monitor the site and ensure a positive experience for everyone.

Thank you again for your review, and we hope to welcome you back in the future.

Ik was blij met Nice generous pitches in a great location. The touring area is convenient for the restaurant, shop and leisure facilities, without feeling it’s in a built-up area. We ate at the restaurant, really good pub food at a very reasonable price.

Ik was niet blij met Nothing. I couldn’t work the electricity but a kind neighbour showed me. Lots of little ones and dogs, none of them were particularly noisy.

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for your wonderful review. We're delighted to hear you enjoyed our spacious pitches, the great location, and the convenience of being close to the restaurant, shop, and leisure facilities while still enjoying a peaceful setting. It's also fantastic to know you enjoyed your meal in the restaurant and found it to be great value.

We're pleased a friendly neighbour was able to help with the electric hook-up, and we'll make sure our team is always happy to assist should you need any help during a future stay.

Thank you again for your kind comments and recommendation. We look forward to welcoming you back for another enjoyable visit soon!

Ik was blij met Loved all that was available for the kids
Clean toilet and wash facilities
Great little shop
Swimming for the kids

Aanbevelen aan vrienden Opnieuw bezoeken

Van de manager: Thank you for your fantastic review. We're delighted to hear that you and your family had such an enjoyable stay. It's wonderful to know the children loved everything on offer, especially the swimming, and that you found our toilet and wash facilities clean and enjoyed the convenience of our shop.

We really appreciate your recommendation and are so pleased you'd visit us again. We look forward to welcoming you and your family back for another fun-filled stay soon!