Thurston Manor

Staff were friendly

The top touring pitches had a stone road that was uneven and muddy (pitch 65), although toilets were clean, they are a bit dated.

The facilities were good. Well stocked shop, good play area and large pitches.

Little more care in keeping toilet block cleaned as lots of children on park. Road needs a bit of TLC.

Easily accessible

Toilet block was tired and smelly. Showers were very basic. The water was strong and hot and in the family rooms there were two shower heads per cubicle.

Recycling facilities didn't seem adequate for numbers on the site. A small glass dumpster and several larger ones for mixed recycling but being used for general rubbish which defeated the objective.

Signage to the pitches wasn't great and the check in process a bit confusing - voicemails suggesting one thing. Actual arrival requiring another.

Unknown!

We had originally booked this site as part of a touring trip visiting several sites on the 19th of June (All monies taken out of my account on the 26th June)
However, as we were cancelled by Verdent Leisure with little notice, I am unable to make any comments about this site.

We were given a phone call at 18:15 the evening before arrival informing us that there was an error claiming they hadn't received the details from Pitch-up...
Even though all monies had been taken and confirmation E-mails sent.

However, we are still quite a bit of money out of pocket as this site had been part of a tour, staying at 2 seperate sites taking in the week.
After spending a day driving through heavy rain, we spent the next two days at our first stop. getting ready to leave for Thurston Manor we received the phone call telling us of THEIR booking error and the cancellation of our stay

That meant I had driven 241 miles one way, lost a weeks holiday and a full tank of diesel for just 2- yes, TWO nights break.

After the phone call we frantically spent the evening trying to find another site to stay, but all that was on offer were too far north or what looked like pub car parks.

Due to Covid19 I have already had 3 holidays cancelled and was really looking forward to this much needed break

Thank You Verdent Leisure!!!

Everything about Verdent Leisure and their customer relations

We were given a phone call at 18:15 the evening before arrival informing us that there was an error claiming they hadn't received the details from Pitch-up...
Even though all monies had been taken and confirmation E-mails sent.

However, we are still quite a bit of money out of pocket as this site had been part of a tour, staying at 2 seperate sites taking in the week.
After spending a day driving through heavy rain, we spent the next two days at our first stop. getting ready to leave for Thurston Manor we received the phone call telling us of THEIR booking error and the cancellation of our stay

That meant I had driven 241 miles one way, lost a weeks holiday and a full tank of diesel for just 2- yes, TWO nights break.

After the phone call we frantically spent the evening trying to find another site to stay, but all that was on offer were too far north or what looked like pub car parks.

Due to Covid19 I have already had 3 holidays cancelled and was really looking forward to this much needed break

Thank You Verdent Leisure!!!

Lovely site. Well laid out with good facilities, including restaurant, bar, site shop and very clean toilets & showers. The site is in a good location, within a short distance to Dunbar, North Berwick and Haddington. Easy travel to Edinburgh too. We enjoyed our 2 night stay here and will book again.

Nothing to report here !

Reception & organisation. Shower blocks handy and plentiful.

Bins not emptied, site a little bit untidy around tourers and campers. This was due to other campers and not the site. Felt a little bit like a ‘free for all’. Reception did not explain chemical emptying process and left me stranded in middle of a side road behind shop with grid up into sewer emptying toilet! I then found a chemical loo point behind the shower block! Why was that not pointed out??

The cleanliness of the whole park and amenities was very good. There were plenty of open spaces for the children to play in and the parks dotted around were fun too.
We ate out at the restaurant next to the leisure centre and the meal was great value for money and delicious. The staff in the restaurant were very busy but super attentive. They had a lot to contend with, due to the Covid -19 regulations in place.
Our pitch was large enough for an awning and car, so you weren’t right up against your neighbours when eating at the side of the caravan in the good weather. Level pitch with easy access to water and electricity points. We had bushes located at the rear of our pitch too which gave us privacy.
Central location for the amenities block, cleaned thoroughly and often. Washing room etc all in good working order And again very clean.
We couldn’t comment on the leisure facilities as they were not opened but everything else was well maintained so I would think that would’ve been the same

We would definitely return

The little shop was very sparse.

Quiet pitch as requested. Play park good for the kids.

Wasn’t aware that the shower block wasn’t for use by everyone. Not sure if there were family shower facilities but that would have really helped us.

Football pitch and park

Our pitch (74) had big chucks out the ground outside awning and under awning mat. Also being near the water tap with kids filing water guns and balloons all day

Staff very helpful and friendly

Very poor hygiene in toliet and shower. Filthy. No sanitiser outside shower block. No social distancing. Showers flooded after 30 seconds. Both washing machine and tumble drivers broken. Left early due to fears of Corona virus spreading.