Thanks for your lovely review June. We're pleased to read that you found everything to your liking.

Our team are happy to help when they can so it's good to hear that Juliet went the extra mile to make sure you could make the most of a day in York. We're pleased to read that you enjoyed your stay and will recommend us to others.

Thank you. It's great to read that you liked the atmosphere. Our team do their best to keep everyone happy! Castle Howard has their themed Christmas event in December which is very popular every year so we do get busy. We hope you (... and your cat...🐈‍⬛) will return one day; perhaps in the spring as the weather warms up?

Lakeside is indeed in a beautiful location and in the winter, for some folk, when the lake is frozen and snow is on the ground it is the most peaceful of places for a truly relaxing break in a cosy caravan or motor home. We are lucky to share our site with an abundance of wildlife throughout the year which guests can find facinating. We would love to see you again in the summer when you will be able to make use of the 2 for 1 offer into the grounds of Castle Howard where the children can expel some energy at Skelf Island Adventure Playground. Thanks for your review.

Hello Tim, Thank you for writing your review which is obviously disappointing to us. Unfortunatley our system will automatically allocate a pitch when a booking comes in. Your last minute, one-night Pitch Up booking (on the day of arrival,) did not have any notes requesting a quiet pitch for a reactive dog so our receptionist, unless told, would be unaware of this fact. Had she known I am sure that she would have selected a more suitable pitch for you. You arrived close to noon so there was time to return to reception to request an alternative space.We are always happy to oblige when a move is possible.
Regarding the ground, work had been on-going to repair a burst land drain so I do agree that the soil around your pitch was bare; it was waiting to be re-seeded. Our team take pride in the site and do regularly check for litter so we apologise that you had the misfortune of finding some left behind by previous campers.Thankfully, in many other reviews, the cleanliness of our showers and toilets is generally praised. I expect that the issue on that day was caused by poor weather and mud underfoot. Finally, our FAQ's do state that there is no wi-fi at Lakeside.

Thank you for visiting Lakeside Anthony and leaving a review. You are correct that our electric hook up is 10amp. This is clearly stated on Pitch Up so it is unfortunate that you hadn't read this in advance.

Thank you for taking the time to write a review. We're glad you enjoyed your visit to Lakeside and the Castle Howard Estate.

Thanks for your review Martin. It's good to read that the peace and location of Lakeside helped you to have an enjoyable holiday.

Thank you for your review. It is appreciated and we are pleased you enjoyed your trip. We hope to see you again.

Hello, it's a great shame that the weekend you chose to come to Lakeside brought the first freeze of this winter which meant flurrys of wet snow. As temperatures fluctuated puddles did emerge and paths became icy. This is normal everywhere, not just at Lakeside, as the water cannot drain easily through frozen soil or paving slabs. I suspect that the cold weather was disappointing as exploring the area was much less likely.
Thankfully the majorty of our reviews are posititve so reading yours is naturally of concern; we take all comments seriously and your points will be passed on to the relevant teams.
Regarding the power; the electric boxes are a meter off the ground, checked regularly and watertight, so your issue was not water running through our electrics. Had someone else had a problem with tripping on the electric post we would have expected them to also report this to us so that we could fully investigate. It is more probable that, with the heating on high, attempting to use another energy draining appliance, such as a kettle was causing an overload of the 10 amp system which in turn led to your motor home and /or the post to trip which is unfortunate but preventable.
Regarding the entrance, the whole site was regravelled last year and the dip has gradually been created by vehicles turning on to the site throughout this busy year. It was due to be repaired last week but had to be postponed because of the bad weather. This will be completed as soon as it can be rescheduled. We'd like to hope that you may consider returnng in warmer weather so that you can fully appreciate our site and the local area.