Pine Cones Caravan and Camping

Kedvelték I'll start with the positives

•Fantastic location for our primary reason for being in the area (Sandringham), very good communication from yourselves, site was nice and clean, the toilet / shower facilities were also spotless. The bar was a nice touch too...along with the picnic huts (though noisy)

Nem kedvelték • I imagine it will come as no surprise to you, as you really cannot miss it, but the road noise was to us, not what we have come to expect for a break away in our van. It was very off putting, even in the very early hours of the morn' it was busy and not conducive to a proper night's sleep, this was the main reason we left a night early as it was a bit too much for us I'm afraid

• The pitch felt some what compact to others we've pitched up on, we also enjoy a bit of privacy something we didn't feel we had on our pitch without us closing blinds etc', perhaps maybe allow the hedges to grow to maybe 5 foot or so....the services provided on the pitch though, were faultless

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Kedvelték Clean site with good facilities. Toilet blocks were clean. Nice setting, only 10 mins drive from from Hunstanton. 20 mins cycle to Sandringham.

Nem kedvelték Touring fully serviced pitches are quite small. You have to park your car across the front of your caravan and awning. As there was not much space some people were parking cars on the driveways in front of the pitches. This did not leave room to reverse your caravan into the pitches. Good that I had a motor mover. Had the same problem getting out. There were often queues for the toilet/showers. Not enough when the site is full. One of the toilet lights did not work. Another had a loose shower head that kept dropping down. There were no shelves in the toilets to stand toiletries and the basins were very small so no space. There was quite a lot of road noise.

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Kezelői megjegyzés: Thank you for your review. We're pleased you found Pinecones clean, enjoyed our facilities and setting, and appreciated our location for Hunstanton and cycling to Sandringham.

We would like to clarify a few points raised. We offer a range of pitch sizes, including both smaller and larger fully serviced pitches, so it is important when booking to select the pitch type that best suits the size of your caravan, awning, vehicle and individual requirements.

We have two separate toilet and shower blocks on site. During busy periods there can occasionally be a short wait at the main block, but our second block at the top of the site is generally underused. We have signage specifically advising guests of this and encouraging them to use the quieter facilities.

Regarding storage within the bathrooms, all of our private shower rooms have a corner shelf specifically for toiletries.

We did identify one toilet light that had stopped working and one faulty shower during our regular facility checks. Both issues were dealt with, with the shower repaired the same day. With facilities being used continuously during busy periods, occasional faults can occur, which is why we carry out regular checks and aim to rectify anything we find as quickly as possible.

We appreciate your comments regarding vehicle parking and will continue to ensure guests park within their allocated areas so that the site roadways remain clear for access.

Finally, our location is directly on the A149 Dersingham Bypass and is clearly shown within our address and booking information. We appreciate that individual sensitivity to road noise can vary.

Thank you again for your feedback. We are disappointed that these points resulted in a 5/10 score, but we appreciate the opportunity to clarify them and are pleased you recognised the cleanliness, facilities and location of the site.
Pinecones

Kedvelték Really nice site, small and compact. Great bar area. Playground for the kids and a walking trail for the dogs. Easy access to the local road network and nearby attractions. Would definitely recommend it and I will definitely book it again

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Kezelői megjegyzés: Thank you so much for your fantastic 10/10 review and recommendation!

We're delighted you enjoyed the layout of Pinecones, Ben's Bar, the children's play area and our woodland dog walk. It's also great to hear you found us a convenient base for getting out and exploring all the nearby attractions.

The best compliment we can receive is hearing that you'll definitely book with us again. Thank you for choosing Pinecones, and we look forward to welcoming you back for another stay
Martin

Kedvelték We've just come back from a long weekend stay at Pine Cones and really enjoyed our time there. Our pitch was quiet, backing on to trees, away from the busy road.
My son (6) enjoyed the small play area although there was nowhere for older children to run around or play ball games.
We used the take away hatch 1 evening and the food was good and the wait was only about 10 minutes.
The toilets/showers were clean, but the floors were always wet as the toilet is directly next the shower.
The site is within a 10 minute drive to Sandringham Estate or to Hunstanston.

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Kezelői megjegyzés: Thank you for your lovely 9/10 review! We're delighted to hear you enjoyed your long weekend at Pine Cones and appreciated the quiet pitch surrounded by trees. It's great to know your son enjoyed the play area and that you enjoyed the food from our takeaway hatch too.

We also appreciate your helpful feedback regarding space for older children and the wet floors in the toilet and shower areas. We will certainly take your comments on board as we continue to improve the site.

We hope to welcome you and your family back again soon
Martin

Kedvelték Friendly, wide private pitches, toilets and showers superb, bar and food was not over priced and good quality.
Convenient for exploring the local towns and very close to Sandringham

Nem kedvelték Road noise but not too bad

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Kezelői megjegyzés: Thank you so much for your fantastic 9/10 review! We’re delighted to hear that you enjoyed our friendly atmosphere, spacious private pitches, and superb toilet and shower facilities. It’s also great to know you found the bar and food to be good quality and reasonably priced.

We’re pleased that our location made it convenient for exploring the local towns and visiting Sandringham. We appreciate your understanding regarding the road noise and are glad it didn’t impact your stay too much.

We hope to welcome you back to Pine Cones again soon
pinecones

Kedvelték It is a lovely campsite, with play parks for the kids, lots of wildlife to spot including deer and cheeky robins, plenty of lovely clean bathrooms, and hot showers with a decent pressure to them and the radio playing. That was a pleasant surprise.
The bar and food cabin was a nice place to sit in the evenings, with a nice array of drinks, and friendly staff.
Our welcome pack was available on self check in which contained all the information we needed, and it is off the main road, so easy to find.

Nem kedvelték We didn't dislike anything at all. In fact, we would love to come back! The only slightly picky suggestion would be to pop a soap dispenser in the dishwasher area please (but the toilets were not far, so that's just me being a little lazy).
Our particular pitch has also had a very hard season by the looks of it. It was meant to be a grass pitch, but it was mostly sandy soil and because it rained a lot this weekend, we did get quite a lot of surface water that invaded the tent. The weather cant be helped, in fairness.

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Kezelői megjegyzés: Thank you so much for your wonderful 9/10 review! We’re delighted to hear that you had such an enjoyable stay and loved the wildlife, play areas, clean facilities, hot showers, and even the radio playing in the background!

It’s lovely to know you enjoyed spending your evenings at the bar and food cabin, and that our friendly team and self-check-in welcome pack helped make your arrival easy and relaxing.

We really appreciate your helpful suggestion about adding a soap dispenser to the dishwasher area, and we’ll certainly take this on board. We’re also sorry to hear that the heavy rain caused surface water on your pitch. After such a wet weekend, we understand how frustrating this must have been, and we appreciate your understanding that the weather certainly didn’t help.

We’d absolutely love to welcome you back to Pine Cones again soon
Martin

Kedvelték Was lovely and clean especially the showers nice warm water too,pub was lovely,really friendly staff.The huts provided in between caravans were an absolute bonus,sat and ate in them had a heater in too.

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Kezelői megjegyzés: Thank you so much for your fantastic 10/10 review! We're delighted you enjoyed your stay at Pinecones and found everything lovely and clean, especially our private shower facilities with plenty of warm water.

It's great to hear you enjoyed Ben's Bar and found our team friendly and welcoming. We're also really pleased you made good use of your heated picnic hut – they're perfect for sitting out, enjoying a meal and relaxing whatever the weather decides to do!

Thank you again for your lovely comments and perfect score. We hope to welcome you back to Pinecones again very soon.
Martin

Kedvelték The piches and area

Nem kedvelték Slight flooding on the pitch

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Kezelői megjegyzés: Thank you for your fantastic 9/10 review. We’re pleased to hear that you liked the pitches and the surrounding area.

We’re sorry that you experienced some slight flooding on your pitch. The rain during that period was absolutely torrential, which unfortunately led to some surface water in places. We completely understand that this would have been frustrating and appreciate your understanding.

We hope to welcome you back to Pine Cones again in hopefully much drier weather
Martin

Kedvelték Just spent a peaceful and restful 5 days on the site. Pitch size, dog friendly clean toilets and showers, the bar and the food.

Nem kedvelték Toilets blocks get very busy in peak times but was happy to wait.

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Kezelői megjegyzés: Thank you so much for your fantastic 10/10 review! We’re delighted to hear you had such a peaceful and restful 5 days with us. It’s wonderful to know you enjoyed the spacious pitches, dog-friendly site, clean toilets and showers, as well as the bar and food.

We appreciate your feedback about the toilet blocks being busy at peak times. Just to mention, we do have a second toilet and shower block which is only a very short walk away and is usually much quieter, so hopefully that may be useful for your next visit.

Thank you again for staying with us, and we hope to welcome you back to Pine Cones soon
Martin

Kedvelték Lovely to have a sheltered picnic table but then... see below.
small fenced dog area, good for our small dogs.
Nice Large pitches.
Cheerful helpful staff.
Take away delivery (off site chip shop) roast chicken yummy, salad plentiful red cabbage tasted old, chicken burger didnt seem like chicken at all.
Didnt try cafe or its take away due to limited menu (maybe could do different food to the take away delivery ) and not open when we wanted to not cook on our first night after long drive.
Showers lovely push button nice decor kind of homely feel.
Excellent wifi.

Nem kedvelték Food onsite only half of the week, reception sold a few essentials but no real shop.
Gravel everywhere not disabled friendly, very difficult and painful to use any wheeled aid . Got stuck and had to be rescued twice which gave us a giggle .
Shelter above picnic table leaked badly so table and bench soaked even after some sun didnt dry out
Such a lovely idea but needs maintenance.
Showers push button go cold each time before warming up brrr.

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Kezelői megjegyzés: Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you enjoyed the large pitches, our helpful team, the showers, Wi-Fi and the sheltered picnic area, and that your little dogs made good use of the fenced dog area. We’re also glad to hear that you enjoyed the roast chicken!

We’re sorry that some aspects of your stay weren’t quite what you had hoped for, particularly around the food options and accessibility.

Just to clarify, we don’t offer food onsite every night. Our onsite food service is available from Wednesday through to Saturday. On the other days, we recommend Manor Road Fish Bar in the village, who offer a takeaway delivery service to the site. The use of this service is entirely down to the customer’s choice, and unfortunately we have no control over the quality of the food supplied by an independent business. There are also two village pubs nearby which offer our guests a 10% discount on food. We do apologise that our onsite food wasn’t available as frequently as you would have liked.

With regard to the onsite shop, we deliberately keep this to essential items as the large village Co-op is approximately a 10-minute walk or a 3-minute drive away, so we’re fortunate to have a well-stocked shop very close by.

We’re sorry to hear that you had such a difficult time with the gravel roadways. We appreciate that these can be particularly challenging for guests using wheelchairs or other wheeled aids, especially where the wheelchair has smaller, thinner tyres designed primarily for tarmac or pathways. We’re glad you were able to see the funny side of being rescued twice.

We’re also sorry about the leak in the picnic hut. Please do let us know about issues like this during your stay, as we have a maintenance team onsite who can investigate and rectify problems. Had we known, we would have been very happy to get this looked at for you.

Thank you again for your feedback. It’s genuinely helpful to us, and we’re pleased that despite the issues you encountered, you still found our staff cheerful and helpful and enjoyed many of the facilities.