A aimé Friendly welcome, good facilities, fun activities

Recommanderait à des amis Séjournerait à nouveau

A aimé Had a choice of pitches which in life’s nice tree shade in most cases. Covered pool was warm and surroundings were pretty.

Recommanderait à des amis Séjournerait à nouveau

A aimé Spacious pitch in a nice location. Friendly staff and nice pizzas at the snack bar.

N'a pas aimé Toilets without seats or loo roll

Recommanderait à des amis Séjournerait à nouveau

A aimé Pitches are large and generally in good condition Natural setting is beautiful Pool was nice and warm with a good slide. Online booking was easy for us but others were clogging up queues to complain about not being able to access and there was no option to do in another way. Restaurant attached to pool was nice we had chips as takeaway and cooked breakfasts both nice. Parks dotted around that our six year old loved.

N'a pas aimé We were not shown to a pitch or given any guidance on how to set up but then enforcement came round rudely telling us to change once fully set up. Told us our awning had to come down despite us paying extra to be allowed an awning. They eventually agreed if we attached it to the campervan it could stay- taking up the same footprint and if anything making us face towards the next pitch more. We had to spend time in the middle of our holiday completely unpacking and repacking just to rotate the awning by 90 degrees. Neither of the shops shown on the map were open. Shower block half shut which was not signposted, they were badly designed with no dry area in the shower cubicles to get dressed. The stairs down from the toilet block were unlit just as you exited a lit area which was dangerous. Swimming changing area was small and badly designed - exposed plaster in both, nowhere for a family to change together no lockers and no signage to the poolside cubby holes which were very small. Booked two 9am swims before coming and both times found the venue not open by 9. Swim slots are only 45 mins total including time to get changed before the session so already tight. This also forces both the arriving and leaving swimmers to change in the same small changing room in the same 15 minutes .

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for taking the time to leave us such a detailed review. We're really pleased to hear that you enjoyed the beautiful natural setting of the park, the spacious pitches, the pool and slide, and your experience with the restaurant and children's play areas. It’s lovely to know your six-year-old had fun too. We are sorry to hear about the issues you experienced during your stay, particularly regarding the pitch setup, awning confusion, and facilities. We understand how frustrating it must have been to have to reconfigure your setup mid-stay. We are constantly reviewing our arrival guidance and signage to make sure this is clearer for future guests. Your comments regarding the toilet and shower blocks, lighting, and swimming facilities are extremely helpful. We take all feedback seriously and will be passing your observations on to the relevant teams to address these areas and make improvements. We would love the opportunity to welcome you back in the future for an even better experience.