The Old Vicarage

A aimé : Had a lovey stay lovey place

N'a pas aimé: Abit deposit for bq and fair had gone up lots but lovey people and lovey place and yes woikd go back again

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Réponse du gestionnaire : Hi Karen
Thanks for your review.
£20 out of what you paid is refundable if you bring the firepit/bbq back. It’s only because we have had so many stolen,
Thanks
The Old Vicarage Team

A aimé : Beautiful surroundings
Shallow river for kids to play in
Campsite fairly clean

N'a pas aimé: Staff unfriendly
No hot shower
Police turned up 3 police cars and an undercover car with police dogs looking for someone who lives there so was a bit worrying
Expensive firewood that burns too quickly (pallet wood/ offcuts) and not allowed to burn own wood
Selling eggs bought at coop for 24p in the reduced section for £2.50 😂
Although well away from main road we can still hear the road very loudly especially at night when in tents, so not very peaceful at night.

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Réponse du gestionnaire : Can you please contact us about which member of staff was unfriendly please.
The shower problem was fixed this morning. You only made us aware at 9pm , when our maintenance man had already finished 3 hours earlier!
There were no police dogs onsite. It was a neighbour problem , not looking for someone who lives there!
The only person who lives there is the owner.
You aren’t allowed to burn your own wood so we know it’s safe to burn!
We are not selling eggs bought from the co-op ! The eggs are from our NINE rescue chickens which you would have seen onsite of which we get 9 eggs per day! We reused and recycled the egg boxes! We would not sell out of date eggs!
There is a slight hum in the background and it isn’t very loud at all.
Regards
The Old Vicarage Team

A aimé : Absolutely loved this little hidden gem perfect for my family children aged 11-10-7 really family friendly will definitely be booking again

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Réponse du gestionnaire : Thank you so much for your lovely review!
We hope to see you again soon

The Old Vicarage Team

A aimé : Lovely little campsite, It didn't have many amenities but I was looking for self sufficient camping, so it's perfect if that's what your looking for.
Staff were really friendly and helpful.
Great father/ son break.
Thank you !!

N'a pas aimé: No dislikes, it had everything I was looking.

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Réponse du gestionnaire : Thank you for your review
We hope to see you again soon

The Old Vicarage Team

A aimé : The setting is beautiful and we were lucky to have the site to ourselves for a night! It was very peaceful and the children loved all the play equipment!
We would definitely return!

N'a pas aimé: I gave 4 stars because there was food left in the fridge which had gone bad. While I acknowledge this was not the fault of the campsite owners, it did make me consider how often checks were made.

Recommanderait à des amis Séjournerait à nouveau

A aimé : We loved the scenery, it is perfect for children to explore the ford, with rope swings, play area and other outdoor equipment to make use of.

You could buy a campfire for the whole stay which was fab.

N'a pas aimé: The facilities were less than adequate. They were not cleaned the whole time we stayed for the 3 nights. The toilets were broken leaving 1 toilet which often didnt have toilet roll. Showers were blocked, which resulted in over spill. This added to the un -cleanliness of the facilities.

In the washing up area the floor had holes in, leaving It dangerous. There was no hot water to wash up with and no plug for the sink. Bins were over flowing.

Children were left unsupervised to run around tents , repeatedly at 10pm at night, tripping over guy ropes, some were as young as 3years old. Parents had no clue where their children were.

This is our 3rd time and the site has gone down hill and unfortunately likely to be our last time unless we hear there has been an improvement on the facilities.

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Réponse du gestionnaire : Hi
The toilets were cleaned morning and evening and checked regularly throughout the day, unfortunately with a river running through our grounds they are going to get muddy, this is a lack of respect for our site and what we work so hard for is the issue here, we leave a mop and have signs up stating to leave the toilets in the way you wish to find them. People wouldn’t do this in their own homes!

Unfortunately the toilets had to partially close due to guests onsite flushing sanitary items down the toilet , baby wipes and also a towel/wash cloth, this was not our fault at all. It burnt out the fuse and had broken the pump at the toilets on the other side of the river which will cost us money to replace, which couldn’t be replaced over the bank holiday weekend as the plumbing merchants were not open! This also caused issues at the toilet on the house side of the river as waste is pumped back up towards the other toilets. There were also sanitary items and baby wipes flushed down the toilet there too which our staff had to fish out , and as you can imagine - this is not a job anyone wants to do but they did to make sure we could
Keep half the toilets open!!
As you will know and I’m sure others do too, sanitary items and baby wipes are to be put in the bin, not flushed down toilets and I’m sure people do not do this in their homes which are main drains, nevermind a submersible pump with a macerator blade on which will cut out if a foreign object hits the blade!

Not one guest has come to us this weekend about hot water? If you had told us then we could have sorted this for you instead of you leaving it in a complaint.

The fact children were running unsupervised is a parental issue which people were told about. But this is not a complaint against us! It’s other parents. We cannot tell people how to parent their children.
Our quiet time is 11pm and this is when our walk round was done on all 3 nights over bank holiday!

A aimé : The campsite was lovely, staff went above and beyond beyond.

N'a pas aimé: N/a

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Réponse du gestionnaire : Thank you so much for your lovely review and we hope to see you again soon! Hopefully the weather will be a little better next time
Thanks
The Old Vicarage Team

A aimé : Setting, river, my boys loved playing in the river and on the swings around the river. Lovely campsite.

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Réponse du gestionnaire : Thank you for your lovely review
We hope to see you again soon

Thanks
The Old Vicarage Team

A aimé : Everything about this place

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Réponse du gestionnaire : Thanks so much for your wonderful review!
We hope to see you again soon

Thanks
The Old Vicarage Team

A aimé : The house we had was really beautiful, well-kept. The house was fully equipped, nothing more needed to be added. The area itself is also charming.

N'a pas aimé: Unfortunately the atmosphere maintained by the owners of the property is not nice, being on holiday you are constantly aware of being watched and controlled. It does not seem that this is why you go on holiday.

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Réponse du gestionnaire : Thank you for your comments about the accommodation, we really do appreciate them.
We are sorry that you feel the atmosphere was uncomfortable.

However staff were concerned when you booked your stay for 6 guests (the max capacity for the Log Cabin) and when you arrived you brought 8 guests, and pitched a tent at the side of the Log Cabin without any permission or forewarning. This was also attempted to be hidden by your cars.

As I am sure you aware it is against health and safety to have over occupancy, and is very dangerous for both parties. We must always be aware who is on site in the case of a fire, or accident. Thank you for paying the difference

Regards The Old Vicarage Team