Coldstream Holiday Park

A aimé Lovely place to stay, clean and tidy. Plenty of room for the kids to run around. Amenities were clean.

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A aimé Friendly staff, good location and good facilities

N'a pas aimé All good

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Réponse du gestionnaire : Thank you for taking the time to leave such a wonderful review! We're delighted to hear that you enjoyed our staff, location, and facilities, and "all good" is the absolute best kind of dislike to have. We hope to welcome you back again soon!
Best Regards
The Coldstream Team

A aimé Lovely weekend away. Nice sized pitch with electric and water nearby. Showers and toilets were cleaned regularly, some grass etc on the floor but to be expected (I was a little worried reading some of the reviews) 10min walk into Coldstream with a few food options. Hirsel estate in walking distance with nice walks.

N'a pas aimé Not a dislike but for info some of the pitches require levelling ramps and there were a lot of midges around on an evening

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Réponse du gestionnaire : Thank you so much for taking the time to share your feedback! We're delighted you enjoyed a lovely weekend away, appreciated the convenient pitch setup, and got to explore the local walks around Hirsel estate and Coldstream.

Regarding your points on the facilities and midges:

Facilities & Cleanliness: As mentioned in previous reviews, our team thoroughly cleans and sanitizes the block twice daily. We also leave cleaning items inside the block so guests can wipe down areas between scheduled cleans, though unfortunately, not everyone makes use of them. We appreciate your understanding that a little grass on the floor is bound to happen on a countryside site!

Midges: Thanks for raising this for future guests! Being situated so close to the river, midges can definitely drop by in the evenings at this time of year, so bringing a bit of bug spray along is always a smart move.

Thank you again for your balanced review and helpful advice on the levelling ramps. We hope to welcome you back for another great stay soon!

Warm Regards
The Coldstream Team

A aimé It was a clean site

N'a pas aimé Very noisy on a night time even though it states quiet down time is 11 people still had music blasting at 1 in the morning not ideal when you have children that struggle to sleep

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Réponse du gestionnaire : Thank you for your review. While we are glad you found the site clean, we sincerely apologize that late-night music impacted your family's sleep.

To ensure quiet hours are respected, we share the duty warden's phone number with every guest on three separate occasions throughout the booking process so issues can be dealt with immediately on site. While we understand you do not plan to stay with us again, we appreciate you bringing this to our attention so we can continue to enforce our policies effectively.

Best Regards
The Coldstream Team

A aimé Pitch was very spacious, excellent playing field for kids, washing facilities were good with 3 sinks, 2 microwaves and 2 small fridge freezers.

Site manager was great at twlling the loud caravan people to turn music off at 11pm because they were blasting it.

N'a pas aimé Toilets/showers are in need of updating as they're old and a bit manky. Showers are tight and only 2 in each of the female and male areas. There is no temperature gauge and just a press button (like at swimming baths) so you need to keep pressing it every 20 seconds ish.

The family bathroom is better as it has space and you can adjust the height and temperature of the shower.

There is 1 washing machine and 1 dryer. Washing machine costs £4 (you need pound coins only) and the dryer is £1 per 15 mins. So plan on needing a minimum of £12 for a load.
Could do with having more as everyone in tents, pods and caravans uses it.

Pitch 1 of the electric hook up tents is at the walkway to the toilet and the way its set up your car would be at one side, tent at the other and path running through the pitch. So personally I'd avoid that pitch.

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Réponse du gestionnaire : Thank you for taking the time to review your stay and for highlighting our Warden's prompt handling of quiet hours!

We appreciate your constructive feedback and would like to share a few updates:

Shower Block: We know the main showers need updating. Because we can't complete work like this while guests rely on the facilities, we are looking into doing this job over the winter period while camping is closed. (As you noted, our family bathroom does offer adjustable controls in the interim.)

Laundry Pricing: The washing machine is £4 for a 64-minute allowance (covering the 59-minute cycle). Most loads only require about 30 minutes in the dryer (£2 total), so a full wash and dry typically costs around £6.

Pitch 1 Location: Pitch 1 is a favourite for guests who prefer fast access to amenities or have mobility considerations, though we realize its layout isn't the ideal choice for everyone.

We appreciate your feedback and hope to see you again soon.

Kind Regards
The Coldstream Team

A aimé We stayed in a pod, really nice, would definitely stay again, my son loved the bunk beds, the village is beautiful.

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Réponse du gestionnaire : Thank you for the lovely review! We're so glad you enjoyed the pod and the beautiful village, and it's fantastic to hear the bunk beds were a hit with your son.

We can't wait to welcome you all back again!

Kind Regards
The Coldstream Team

A aimé Fantastic site, v clean good location

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Réponse du gestionnaire : Thank you for taking the time to leave a review. We're thrilled that you loved the location and found everything so clean. We appreciate your feedback and look forward to your next visit!

Warm Regards
The Coldstream Team

A aimé Everything bout the place

N'a pas aimé None

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Réponse du gestionnaire : Thank you for the glowing review and recommendation! We're thrilled to hear you loved everything about your stay, and we can't wait to welcome you back again soon!
Kindest Regards
The Coldstream Team

A aimé An excellent location on the borders to break a long journey back to Aberdeen. Excellent views and walks so close to town and the Estate grounds near by.
Friendly welcome and very tidy grounds.

N'a pas aimé Touring pitches on the slope and too close to each other. In my opinion the wash facilities were arguably inadequate for the site.

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Réponse du gestionnaire : Thank you for your review! We're glad our location made for a convenient stopover on your journey to Aberdeen, and that you enjoyed the scenic views, local walks, and friendly welcome. We appreciate your feedback regarding the pitch layout and facilities. Please be assured that our amenity block meets all AA-recommended standards for our total pitch capacity, though we understand pitch preferences vary. Thank you again, and we hope to welcome you back on your next trip!
Kindest Regards
The Coldstream Team

A aimé Very clean and tidy site and within walking distance of Coldstream. (10min walk approx)
Its also a great site for tents as there's a large tenting area with a good few ELUs and a large area in front with pucknick benches

N'a pas aimé It should mention on their website the hardstanding pitches are on a slope, we our van on wooden blocks and chucks, but still we couldn't level the van, we needed at least another 4" to level off. This is the only reason we scored an 8 or it would've been higher.

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Réponse du gestionnaire : Thank you for the detailed feedback and for highlighting our clean site and great location near Coldstream! We're glad you enjoyed the tenting setup and local area.

We appreciate your note regarding the hardstanding pitches—we'll be updating our website description to clarify that these pitches have a slight gradient so future guests can plan accordingly. We do actually have 5 completely level pitches set aside specifically for motorhomes; however, because August is our peak season and your stay was booked just one day in advance, those specific spots were already fully booked sadly.

Thank you again for the helpful review, and we hope to welcome you back for an even better stay next time!

Kindest Regards
The Coldstream Team