Coldstream Holiday Park

A aimé What a beautiful park. Had all that we needed, was a wonderful first camping experience for our family.

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Réponse du gestionnaire : Thank you so much for your wonderful review! We are so glad you chose us for your family's first camping experience and are thrilled to hear you had everything you needed. We hope to welcome you all back again soon!

Warm Regards
The Coldstream Team

A aimé The warm welcome, friendly and helpful reception. The indoor washing up room. The location ie the beautiful surrounding countryside and vast landscape with so many interesting places to visit and explore.

N'a pas aimé The shortage of toilet and shower facilities in relation to number of tent, camper and caravan pitches. The lack of enforcement of site rules to ensure facilities can be enjoyed by all eg although there were coded locks on all facility doors these were not in operation because doors were not self closing and left open resulting in young children using facilities without adult supervision. Shower cubicles had only a curtain to retain water within shower tray - I personally found it possible to confine the water within the confines of the shower tray by keeping the curtain within the tray but obviously others are not so able because the floor or the shower area (and sometimes well beyond into the toilet cubicles) was flooded with dirty water. Due to the door of the facilities being left open after dark, insects were attracted to the light and the toilets and sinks were often coated in these dead insects. Despite the facilities being cleaned twice a day (more often than at most other sites) this exercise is ineffective as long as the coded locks aren’t working, site rules are not enforced and campers are at liberty to abuse the facilities.

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Réponse du gestionnaire : Thank you for taking the time to provide us with such detailed feedback. We're so glad to hear that you felt welcome and appreciated our friendly staff, the indoor washing-up room, and our beautiful location.

We are very sorry to hear about your experience with the toilet and shower facilities. We understand your concerns and want to assure you that the rules are given to all guests.. However, as a small park, we do not have a full-time attendant at the amenities block to ensure that children are always supervised. Going forward, we will be issuing a list of rules to all guests upon arrival as well to help ensure everyone understands and follows them. We will look into the issues you mentioned with the door codes and the shower curtains to see what improvements can be made. Your comments about the cleanliness and the use of the facilities by other guests are very helpful, and we will redouble our efforts to ensure a pleasant experience for everyone.

We appreciate your understanding and hope you'll consider staying with us again.

A aimé Quiet at night. Close to the toilets.
Toilet facilities were really good especially the baby change/shower.
WiFi
Later check out of 11:30.

N'a pas aimé Would have been better if the family showers were separate to the male/female so that mum and dad could both enter. We have a baby and the shower routine was challenging. Although loved that there was a baby change in the men’s.

Felt the toilet block could have been cleaned more. It said twice per day but not sure this was the case during our stay.

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Réponse du gestionnaire : Thank you for taking the time to provide us with your feedback. We are happy to hear that you found the site to be quiet, the WiFi reliable, and the late check-out convenient. We're also glad you appreciated the baby change and shower facilities.

We understand your comments regarding the family showers, and we will certainly take your suggestion into consideration as we plan future improvements.

We want to assure you that our amenities are cleaned twice daily. We also leave products for guests to use to clean up after themselves, but unfortunately, they are not always utilized as intended. We appreciate you bringing this to our attention and will continue to monitor the cleanliness to ensure a high standard for all our guests. We hope to welcome you back again soon.

Warm Regards
The Coldstream Team

A aimé Good toilet and pot washing facilities although maybe not enough. Flat pitch with plenty of room for me with a small tent. Some though with large tents looked a bit close together. Handy for shops etc.

N'a pas aimé Rubbish bins need emptying daily especially in hot weather and wasp season. Several were overfill and lids not closing.

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Réponse du gestionnaire : Thank you for taking the time to provide us with your feedback. We're glad to hear that you found our toilet and pot washing facilities to be good and that your pitch was flat with plenty of room. It's also great that you found the shops to be handy.

We apologize for the issues you experienced with the rubbish bins. We have upped our rubbish collection to twice weekly for the peak season, but we will certainly look into having them checked daily to prevent them from overflowing, especially during hot weather and wasp season. Your comments are valuable as they help us improve our services for all guests. We hope to welcome you back again in the future.

Warm Regards
The Coldstream Team

A aimé Very friendly staff, clean facilities, great for children, walking routes through little forest, plenty of space for kids to play on bikes or ball games.

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Réponse du gestionnaire : Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that you enjoyed the friendly staff, clean facilities, and the walking routes. It's also great to know that there was plenty of space for the kids to play. We hope to see you and your family again soon!

Kindest Regards
The Coldstream Team

A aimé Great friendly staff pitches clean and tidy and the views stunning

N'a pas aimé None

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Réponse du gestionnaire : Thank you for the wonderful review! We're so glad you enjoyed the stunning views and found our pitches clean and tidy. Our staff will be delighted to hear your kind words. We hope to welcome you back again soon!

Warm Regards
The Coldstream Team

A aimé Loved the fact that the tent pitches were laid out with designated parking and tent space.
Nothing worse than going out for the day and coming back to someone parked in your spot!

N'a pas aimé Toilets were not checked frequently enough.
The same spots of rubbish/hair in the drain/ dirt that was there at 4pm where still there at 9 the next morning.
Nappy bin full of beer cans.

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Réponse du gestionnaire : Hello there,

Thanks so much for taking the time to share your feedback. We're really happy to hear that you loved our tent pitches and designated parking! It's one of the things we've put a lot of thought into, and it's great to know that it's making a real difference to our campers. We agree—coming back to find your spot taken is definitely a frustrating experience, and we're glad we could prevent that for you.

We're so sorry to hear about the issues you encountered with the toilet facilities, though. The situation you've described is completely unacceptable and falls far short of the standards we aim to maintain. We've spoken with our cleaning team to address the infrequent checks and ensure that the facilities are being cleaned thoroughly and regularly throughout the day. This is an important part of making sure our campsite is a comfortable and hygienic place for all our guests.

Your feedback is incredibly valuable, as it helps us pinpoint exactly where we need to improve. We hope you'll consider staying with us again so we can show you the high standards we're capable of.

Thanks again for your honest review.

A aimé Reception staff was very friendly. Tent pitch was spacious and clean shops close by

N'a pas aimé Toilets and showers was in a good need of a clean and up dating. Could do with some more showers. Glad i was only staying for 2 nights so i could wait till i got home for a good showers.do with a pud on site

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Réponse du gestionnaire : Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our reception staff to be friendly and that your tent pitch was spacious and clean. It's also great to know that the nearby shops were convenient for you.

We are very sorry to hear about your dissatisfaction with the cleanliness and condition of our toilet and shower facilities. Please be assured that we take all guest feedback seriously and will be addressing your concerns with our cleaning and maintenance teams. We want to assure you that our toilet block is fully cleaned twice daily. We also provide cleaning supplies for guests to use, but unfortunately, they are not always utilized as intended.

Kind Regards
The Coldstream Team

A aimé A fantastic site,with excellent facilities that were all spotlessly clean. First time at coldstream and the family want to go back.

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Réponse du gestionnaire : Thanks so much for the wonderful review! We're thrilled to hear that you and your family had such a fantastic time at Coldstream Holiday Park and that you found our facilities to be excellent and spotless. We can't wait to welcome you all back again soon!

A aimé Lovely campsite well looked after.

N'a pas aimé Sanitary bins in toilets were over flowing even though it had been signed as being cleaned.

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Réponse du gestionnaire : We are sorry to hear about the sanitary bins, we aim to keep the toilets at clean and tidy as possible. This issues will be addressed by the housekeeping manager to ensure this does not happen again.

We hope to see you again!