Coldstream Holiday Park

Polubione Location.
Staff friendly and helpful.

Niepolubione Shower cubicles very small and often flooded.
Shower/toilet block in need of a good clean - a lot of cobwebs.

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for taking the time to leave us a review. We're so glad to hear that you enjoyed our location and found our staff to be friendly and helpful.

We're sorry to hear about your experience with the shower and toilet block. We do our best to keep these areas clean, but due to our countryside location, spiders and their webs can reappear very quickly, especially when the doors to the amenity block are left open. We will, however, be redoubling our efforts to ensure a more thorough and frequent cleaning schedule.

We also appreciate your feedback regarding the size of the shower cubicles and will take this into consideration for future improvements. We hope to welcome you back again soon.

Polubione Loved the site quiet well run great for the dogs . Will definitely use again .

Niepolubione Nothing

Polecane znajomym Odwiedź ponownie

Od administratora: We are pleased to hear that you and the dogs had a great stay with us!

Hope you see you again in the future.

Polubione Nice location, amenities near by.

Niepolubione Tent pitch located next to the toilet entrance meaning everybody squeezed through the gap of your tent and car to get to the toilet.

This shouldn’t be a tent pitch and should be segregated rather than a free for all.

Kids running around the tent and over the guy ropes.

Swarmed by wasps meaning no peace and getting stung not once, but twice. Commotion from the toilets all of the time. Hand dryers on the go constantly and people getting locked in the toilets.

Tent lit up at night because of the lights from the toilets on all of the time.

Cleanliness of the toilets/showers could do with some improvement. The showers on the outside have no drainage meaning your standing in a bath trying to have a shower as the water does not flow or drain and overflows the shower basin into the floor.

Terms and conditions state that dogs are required to be kept on a lead at all times however some people did not abide by this meaning random dogs were letting themselves into your tent.

We had a dog ourselves so did not appreciate other dogs encroaching where we are trying to relax.

Bins were an eyesore from the minute we got on site, overflowing, rubbish on the floor and surrounded by wasps.

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations.

We understand your concerns about pitch C1 and appreciate your honest feedback. It has historically been one of our most requested pitches due to its close proximity to the facilities, but we understand it may not be suitable for everyone. We want to assure you that guests are always welcome to request a pitch further away at the time of booking, and we're always happy to accommodate such requests when possible.

We're very sorry to hear about the issues you faced with wasps and other guests' dogs. We do have a strict policy that all dogs must be kept on a lead, and we will be reinforcing this with our staff to ensure all guests are reminded of the rules. We also understand your frustrations with the overflowing bins. We've recently upgraded our rubbish collection to twice a week to prevent this from happening in the future.

We will also be investigating the issues you've highlighted with the toilets and showers, particularly the drainage problems and the constant noise from the hand dryers. This is certainly not the standard we aim for, and we will address these points with our maintenance team immediately.

We hope you will consider staying with us again in the future, and we'd be happy to assist you in booking a more secluded pitch.

Polubione Nice area and large pitches. Onsite EV charging.

Niepolubione No pub or shop on site and facilities could be bigger for amount of people on site.

Some campers were a little loud until late, so difficult if kids were in bed.

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your review! We're glad to hear you enjoyed the large pitches and the nice area, as well as the convenience of our onsite EV charging.

We appreciate your feedback regarding the lack of an onsite pub or shop, and the size of our facilities. We do have pubs and shops only 10 minutes walk from the campsite, but its something we can consider as we plan future improvements.

Regarding the noise, we're sorry that this impacted your stay. We aim to create a peaceful environment for all our guests, and we'll be more diligent about enforcing our quiet hours to ensure a better experience for families with children.

We hope to welcome you back again soon.

Polubione Facilities, atmosphere, helpful staff.

Niepolubione Nothing.

Polecane znajomym Odwiedź ponownie

Od administratora: We really appreciate the great review and that our staff are making a difference. Hope you will find the time to visit us again in the future.

Polubione Really well maintained site with excellent facilities.
Children loved the swing park.
The wash & toilet areas were first class.

Polecane znajomym Odwiedź ponownie

Od administratora: That's wonderful to hear! A well-maintained site really makes a difference for a comfortable stay. It's especially great that the children loved the swing park – happy kids make for a happy holiday!

Polubione Lovely clean pod

Niepolubione Lots of cobwebs around the door and very, very hot inside

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you so much for your feedback! We're delighted to hear that you found the pod lovely and clean.

We apologize for the presence of cobwebs around the door. While our team cleans all spiderwebs after each departure, new ones can appear very quickly, especially in the summer. We also appreciate you mentioning the heat inside the pod. Due to the material the pods are made of, they can get quite hot during the summer months, and we are looking into additional ways to help manage this.

We hope to welcome you back again soon.

Polubione I like the glamping pod that we stayed in. It was clean on arrival. Surprisingly spacious. Enough room for the 4 of us.

Niepolubione The toilet block wasn't the cleanest and there are not a lot of showers available. The separate shower on the side was better power wise, but flooded which made getting dressed tricky at times.

Polecane znajomym Odwiedź ponownie

Od administratora: We're so glad you enjoyed your stay in the glamping pod. We're happy to hear it was clean, surprisingly spacious, and comfortable enough for all four of you.

We apologize for the issues you experienced with the toilet and shower facilities. Maintaining a high standard of cleanliness is very important to us, and we'll be addressing this with our cleaning team. We also appreciate you bringing the flooding issue with the separate shower to our attention.

Your comments are valuable and will help us make improvements for all our guests. We hope to have the chance to welcome you back for a better experience in the future.

Polubione Great pitch size.
Really clean toilets and showers.
Massive play area for kids or adults.
Brilliant location.
Beautiful woodland walk with horses and a river next to site.
Amazing pub within walking distance called The Newcastle Arms. Great food , great beer garden.

Niepolubione A bit pricey for dogs. Should be a set price not charged each night.

Polecane znajomym Odwiedź ponownie

Od administratora: It sounds like you had a fantastic stay overall! It's great to hear that you enjoyed the spacious pitches, the spotlessly clean facilities, and the play area. A local pub like The Newcastle Arms with good food and a beer garden is always a win!

It's a shame that the dog pricing put a slight dampener on things, but we hope your doggy enjoyed their stay with us!

Thanks for sharing your feedback – it's really helpful for other campers.

Polubione Great family friendly site with access to play park for children, 2 microwaves available and kettle, good standard of cleaning in the shower room

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for sharing your feedback with us. It's always great to hear when people enjoy their stay. Hopefully see you again at Coldstream.