Waterfoot Caravan Park

A aimé Everything

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Réponse du gestionnaire : Hi Shelley,

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us!

A aimé Great location and safe woodland walk into Pooley Bridge. Very clean amenities and grounds. Touring pitches were great and on-site pub was a nice bonus.

N'a pas aimé Arrival was confused by competing campsite with similar name. Other campsite should change its name to something more original!

Having to pay extra for wifi

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Réponse du gestionnaire : Hi Samantha

Thank you for your online review, much appreciated.

We hope that you enjoyed your stay.
Unfortunately that camping site has nothing to do with us at all.
Sorry about the confusion that it has caused.

We do hope to see you again in the future.

Kind regards
Gail

A aimé Location and facilities

N'a pas aimé Nothing

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Réponse du gestionnaire : Hi Kayleigh,

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us!

A aimé Great location and really helpful, friendly staff on check in.
Fantastic small touring area, close to amenities block. Well resourced with a laundry, plenty of washing up spaces. Water taps on pitch. Good sized pitches - number 27 was great with lots of extra space for longer vehicles.
The mansion provides the option for a drink with lovely views, with a play park to keep the kids busy.
Short woodland walk into Pooley Bridge and to the lake where water activities are available. Lots of pubs and cafes to explore.
I would definitely visit again, for longer next time!

N'a pas aimé Toilets a bit dated but really clean and fully functional.
Had to pay for WiFi as no phone signal at all to make calls or use the internet.

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Réponse du gestionnaire : Hi Alison
Thank you for taking the time to complete this online review. Much appreciated.
We are so delighted to hear that you found the location great and that staff were friendly and helpful.
I will pass your comments on to Management about the toilets being a little outdated and problems with the wifi.
Look forward to welcoming you back.
Kind regards
Gail

A aimé Friendly staff. Nice size pitch. Showers were lovely and big with shower curtain. Toilets clean. Lovely place to stay.

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Réponse du gestionnaire : Hi Margaret

Thank you for your online review, much appreciated.

We are so please to hear that you had a lovely stay and that staff were friendly.

Please come again.

Kind regards
Gail

A aimé Everything was lovely couldn't ask for anything eles

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Réponse du gestionnaire : Thank you for taking the time to complete this feedback form / review.
We are pleased you enjoyed your stay.
We look forward to welcoming you back.

A aimé Location was beautiful, Clean and tidy. Although there were issues with several family related pitches, the management dealt with them swiftly and removed them from the site.

N'a pas aimé Although the issues we encountered were not the fault of the site, it did ruin our holiday. I paid a lot of money to have 4 nights of little sleep and feeling vunerable. I also paid for a weeks wifi however there were issues on day 1 connecting, I contacted reception who advised that they were an external company. After emailing the company and tried calling reception said they would ask them to call me, which they did call me back but not until day 3! (when I managed to fix it myself after alot of research. As a solo camper and a diabetic who needs wifi, it was not good enough especially after I had paid for days that I did not use.

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Réponse du gestionnaire : Hi Melanie

Thank you for taking the time to share your feedback. We're pleased to hear you found the location beautiful and the site clean and tidy.

We're very sorry that the behaviour of other guests impacted your stay. While these circumstances were outside of our control, we completely understand how upsetting this must have been, particularly as a solo traveller. As soon as the issues were brought to our attention, our team acted quickly to address them and remove those responsible from the site to help restore a safe and peaceful environment.

We're also sorry to hear about the difficulties you experienced with the WiFi service. Although the WiFi is provided by an external company, we appreciate that this does not lessen the inconvenience, especially given your circumstances and the importance of having a reliable connection. We will share your feedback with the provider to help improve their response times and the support they offer to our guests.

Thank you again for your comments. Your feedback is invaluable in helping us improve, and we hope you'll consider giving us another opportunity to provide you with the enjoyable stay we always aim to deliver.

A aimé Toilet and shower block spotlessly clean.
Site was also well maintained.
Large pitches.
Quiet spot even though it was fully booked on most nights of our stay.
Close to explore Ullswater and Pooley Bridge.

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Réponse du gestionnaire : Hi Gary
Thank you for taking the time to complete this feedback form / review.
We are pleased you enjoyed your stay.
We look forward to welcoming you back.

A aimé Great location walking distance from a lovely village

N'a pas aimé Ablutions a little outdated but clean and very presentable.

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Réponse du gestionnaire : Hi Robert

Thank you for taking the time to complete this online review.

We are pleased to hear that you thought the location was great and within walking distance to the village.
I will pass your comments on about the ablutions.

Look forward to welcoming you back.

Kind regards
Gail

A aimé Nice size pitches, good fascilities, shower block was excellent.
Credit to ground maintenance and cleaners

N'a pas aimé Nil

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Réponse du gestionnaire : Hi there

Thank you for your online review. Much appreciated.

We are pleased that you found the good facilities, nice size pitches and that the shower block was excellent.
Credit to the ground maintenance and cleaners.

Please come again.

Kind regards
Gail