Waterfoot Caravan Park

Liked Clean hot showers with decent hairdryer too. Good facilities. On site bar in mansion house.
Well stocked on site shop.
Reception staff very friendly, approachable and full of knowledge.
Decent access path to lake and into Pooley Bridge.
Good size handstanding pitches
Goid facilities

Disliked Shame no onsite cafe
No wifi whilst on our visit

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From the manager: Thank you for taking the time to complete this review.

We are so glad that you have enjoyed your stay and the facilities and that the reception staff were so friendly and helpful. We do hope to see you again soon!

Kind Regards,

Helen

Liked Arrived after reception was closed but clear instructions left as to how to collect keys

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From the manager: Thank you for taking the time to complete this review.

We are so glad that you have enjoyed your stay and that you found after hours check in so smooth and we do hope to see you again soon.

Kind Regards,

Helen

Liked Location was fantastic, great for paddleboarding and walking to pooley bridge
Lovely quiet site
Everyone kept dogs on leads

Disliked Family next door who started very loudly packing up at 6am and constantly had visitors coming to their pitch
Paid for WiFi, stopped working after 1 day (was refunded)

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From the manager: Thank you for taking the time to complete this review.

We are so glad that you have enjoyed your stay and that you thought the site was fantastic and we do hope to see you again soon.

Kind Regards,

Helen

Liked Everything

Recommend to friends Visit again

From the manager: Hi Shelley,

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us!

Liked Great location and safe woodland walk into Pooley Bridge. Very clean amenities and grounds. Touring pitches were great and on-site pub was a nice bonus.

Disliked Arrival was confused by competing campsite with similar name. Other campsite should change its name to something more original!

Having to pay extra for wifi

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From the manager: Hi Samantha

Thank you for your online review, much appreciated.

We hope that you enjoyed your stay.
Unfortunately that camping site has nothing to do with us at all.
Sorry about the confusion that it has caused.

We do hope to see you again in the future.

Kind regards
Gail

Liked Location and facilities

Disliked Nothing

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From the manager: Hi Kayleigh,

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your stay with us!

Liked Great location and really helpful, friendly staff on check in.
Fantastic small touring area, close to amenities block. Well resourced with a laundry, plenty of washing up spaces. Water taps on pitch. Good sized pitches - number 27 was great with lots of extra space for longer vehicles.
The mansion provides the option for a drink with lovely views, with a play park to keep the kids busy.
Short woodland walk into Pooley Bridge and to the lake where water activities are available. Lots of pubs and cafes to explore.
I would definitely visit again, for longer next time!

Disliked Toilets a bit dated but really clean and fully functional.
Had to pay for WiFi as no phone signal at all to make calls or use the internet.

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From the manager: Hi Alison
Thank you for taking the time to complete this online review. Much appreciated.
We are so delighted to hear that you found the location great and that staff were friendly and helpful.
I will pass your comments on to Management about the toilets being a little outdated and problems with the wifi.
Look forward to welcoming you back.
Kind regards
Gail

Liked Friendly staff. Nice size pitch. Showers were lovely and big with shower curtain. Toilets clean. Lovely place to stay.

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From the manager: Hi Margaret

Thank you for your online review, much appreciated.

We are so please to hear that you had a lovely stay and that staff were friendly.

Please come again.

Kind regards
Gail

Liked Everything was lovely couldn't ask for anything eles

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From the manager: Thank you for taking the time to complete this feedback form / review.
We are pleased you enjoyed your stay.
We look forward to welcoming you back.

Liked Location was beautiful, Clean and tidy. Although there were issues with several family related pitches, the management dealt with them swiftly and removed them from the site.

Disliked Although the issues we encountered were not the fault of the site, it did ruin our holiday. I paid a lot of money to have 4 nights of little sleep and feeling vunerable. I also paid for a weeks wifi however there were issues on day 1 connecting, I contacted reception who advised that they were an external company. After emailing the company and tried calling reception said they would ask them to call me, which they did call me back but not until day 3! (when I managed to fix it myself after alot of research. As a solo camper and a diabetic who needs wifi, it was not good enough especially after I had paid for days that I did not use.

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From the manager: Hi Melanie

Thank you for taking the time to share your feedback. We're pleased to hear you found the location beautiful and the site clean and tidy.

We're very sorry that the behaviour of other guests impacted your stay. While these circumstances were outside of our control, we completely understand how upsetting this must have been, particularly as a solo traveller. As soon as the issues were brought to our attention, our team acted quickly to address them and remove those responsible from the site to help restore a safe and peaceful environment.

We're also sorry to hear about the difficulties you experienced with the WiFi service. Although the WiFi is provided by an external company, we appreciate that this does not lessen the inconvenience, especially given your circumstances and the importance of having a reliable connection. We will share your feedback with the provider to help improve their response times and the support they offer to our guests.

Thank you again for your comments. Your feedback is invaluable in helping us improve, and we hope you'll consider giving us another opportunity to provide you with the enjoyable stay we always aim to deliver.