The Willows

A aimé Very clean site with level pitches. Showers were hot & loo paper plentiful lol. Communication was easy & the hosts were lovely

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A aimé Position, great for 3 pubs and adjacent to Bus routes
Hard Standing and water adjacent, great
Views, great
Dog walking great
Far enough down drive not to hear the A66
Nice welcome

N'a pas aimé No cleaning of toilets or showers evident during our 3 night stay made it feel tacky
You have to lift a man hole cover that was not clean to dispose of toilet waste, and the adjacent mains water tap had no hose, so putting your cassette to the tap is very unhygenic.
Really needs a sign off of the A66, a fast road and you don't want to be mucking around trying to find the site

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Réponse du gestionnaire : I am dissapointed to read your comments about the toilets as they are cleaned daily at least once, and are commented on their cleanliness on pretty much every review we have received for being so clean and tidy;
"Restrooms are immaculately maintained"
"Very clean amenities plenty hot water "
"Showers / toilets / washing up facilities were great and cleaned regularly"
(just a few examples)
There is a sign in the toilets (both toilets) which states if anything at all is not to your satisfaction to let me know so I can remedy it immediately and I am astounded that during your three night stay you were unable to tell me.

Personally if I am not happy with something I dont leave it until I get home to my computer to leave comments as you have, I would much rather say something and then enjoy my holiday I have paid for, we live on the farm and I could have immediately rectified it? I find this type of feedback extremely unhelpful as it leaves no room for me to make better something you were not dissatisfied with whilst here? To wait until you get home having been dissatisfied for your 3 day stay says a lot to me.

We can be found by typing "the willows keswick" into google maps, I also send a map prior to arrival in case you dont know how to navigate online maps and once again something that we have had only positive feedback on is in fact our location but more so how easy we are to find?

I will have a look to see what I can do about the man hole cover as the last thing I want is for anyone to feel it isnt hygienic in any way.

We are a brand new site and will always welcome the feedback I have from guests be it positive or room for improvement and have so far made some really positive changes which is what we are all about.

I am relieved to read that you would not visit again.

A aimé Location, scenery lovely. Small site, only really suitable for campervans without awnings on a hardstanding stony pitch. Toilet and showers were fine and unisex not a problem.

N'a pas aimé Ground not really suitable for awnings as stony and got very wet in the rain. Pitches are only 5m x 5m so to have a full awning meant tight space wise. Shower block had a heater in it which wasn't on, no instructions as to how it worked.

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Réponse du gestionnaire : Thank you for your feedback totally accept the issues with getting the awnings in, we would have loved to have some more grassy areas but for various reasons (mainly drainage after heavy rainfall) it wasnt to be. The heater in the shower block should be on all the time I will take a look at it, in block one its on a timer but i leave the other one on all the time as it gets a bit cooler in there with the window, thanks for letting me know. Hopefully next time you visit everything will be a bit more established and "green" (cross your fingers for some good weather) and I will also check on pitch-up but I think the size of the marked pitches is stated as 5mx5m but will double check as dont want anyone feeling squished in, thanks again will go and look at those heaters now, Lindsey

A aimé Quiet. Easy to find.

N'a pas aimé Basic, feels like it’s in an industrial estate with all the containers and factories around. Tents look cool though.

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Réponse du gestionnaire : Hi Sinead,

I’m sorry you felt it was like an industrial estate. The nearest factory is actually about 35 miles away in a place called Siddick. I think you might mean the farm buildings – we are on our own working farm, and this is the very first time anyone has ever described it as “industrial.”

The units in the yard are lucky to share the same incredible mountain views as the campsite. From here you get unobstructed, 360-degree views of the fells, as well as fields with our cows, sheep, and even our willow crop (hence the name).

We absolutely love this part of the Lake District that we’re lucky enough to call home – and to share with our visitors. The tents are fab, aren’t they? 😊

A aimé Electric and water available at the pitch. Very quiet, pub restaurant in walking distance. Walking distance to Keswick. Clean showers and toilets

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Réponse du gestionnaire : Hi Simon

Thanks for your review, we are working on all three toilet blocks as we speak so hopefully next time you come it will be even better,

Lindsey

A aimé Beautiful site with great views

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Réponse du gestionnaire : Hi Kim thank you for your fab review I will be stealing those pictures :-) Really appreciate your feedback, we are a brand new site so welcome your comments hope to see you again, Lindsey

A aimé Great pitches with each water surply great wives Very clean amenities plenty hot water walks on site.

N'a pas aimé N/A

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Réponse du gestionnaire : Hi Mick

Thank you for your review and I shall be stealing that photo for our website :-) Hope to see you again

Lindsey

A aimé Small site in a fantastic location with lovely views. The owner Lindsey was around and she was really friendly and helpful. The local village (with good pub choices and a corner shop) was just a very short walk away. Toilets and washing facilities were basic but adequate. Would definitely use this site again 👍

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Réponse du gestionnaire : Thanks for taking the time to leave your feedback, said it before but we are brand new to having this site so all the feedback is really appreciated thank you, Lindsey

A aimé View was spectacular. Hook ups and water right by pitches made life easy. Owners were super friendly and helpful. Showers / toilets / washing up facilities were great and cleaned regularly. Central to walks in the area. Wi-fi was better than at home (!) if you need to stay in touch as signal with mountains can be a bit dodgy.

N'a pas aimé Hard pitches make it difficult to put pegs in the ground - just be aware if planning to put up an awning. However, great for levelling your van and all weather.

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Réponse du gestionnaire : Thank you so much for your reivew Rachel, we wish we could have had some grass on the pitches but as the field next door to the site reflects its a very wet part of our farm so the hard standing was our only option. I have added a note to the welcome information though so that people know to bring sturdy pegs etc so thank you. Lindsey

A aimé Very friendly and very clean site good value and Lindsey the owner/cleaner/general manager was very helpful and accommodating

N'a pas aimé no dislikes. You get exactly what you pay for.

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