Castle Howard Lakeside Holiday Park

A aimé Friendly receptionist

N'a pas aimé Untidy pitch, old tent pegs laying on the gravel, crayons and colouring pencils too. Ground was not level, just been dumped and spread out. Toilets and showers were dirty, and generally needing and update. Asked for a quite pitch, out of the way, as I have a reactive dog. Turns out it was the busiest pitch for foot traffic, and opposite the entrance for the caravans/mororhomes, and also 6 feet from a heavy metal gate that bangs really loud when opened/closedsite in general.
Phone signal really poor, no wifi.

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A aimé Great walks
Nice site

N'a pas aimé Electric hook up only 10 amp caravan tripping

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A aimé Easy access to castle howard
Quiet site, very peaceful and friendly

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Réponse du gestionnaire : Thank you for taking the time to write a review. We're glad you enjoyed your visit to Lakeside and the Castle Howard Estate.

A aimé The space between pitches
The tranquillity
Clean toilet blocks
Shop on site
Friendliness of staff
Closeness to Castle Howard

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Réponse du gestionnaire : Thank you for your review. It is appreciated and we are pleased you enjoyed your trip. We hope to see you again.

A aimé Beautiful location

N'a pas aimé Not a site for the winter months.

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A aimé Gravel so dry

N'a pas aimé On a slope
Place was water logged, ditch was bone dry so need sorting out water running through the electrics so kept tripping out had to use gas tripped out at least 20 times even at 5 am in the morning.
We spoke to others on site and some had the same problem using the same post,went to have a word about the problem and they said there is nothing wrong no body else had said anything but we know different.
Main road into the touring side needs repairing, were you get fresh water from and get rid of waste water is like standing in a hole and was very slippery, paths around toilet block were covered in leaves so slippery and paths starting to come apart needs sorting i used the sinks in the block it's a good job I'm 6 foot because the were very high so if your a child or someone who is sort not good.

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Réponse du gestionnaire : Hello, it's a great shame that the weekend you chose to come to Lakeside brought the first freeze of this winter which meant flurrys of wet snow. As temperatures fluctuated puddles did emerge and paths became icy. This is normal everywhere, not just at Lakeside, as the water cannot drain easily through frozen soil or paving slabs. I suspect that the cold weather was disappointing as exploring the area was much less likely.
Thankfully the majorty of our reviews are posititve so reading yours is naturally of concern; we take all comments seriously and your points will be passed on to the relevant teams.
Regarding the power; the electric boxes are a meter off the ground, checked regularly and watertight, so your issue was not water running through our electrics. Had someone else had a problem with tripping on the electric post we would have expected them to also report this to us so that we could fully investigate. It is more probable that, with the heating on high, attempting to use another energy draining appliance, such as a kettle was causing an overload of the 10 amp system which in turn led to your motor home and /or the post to trip which is unfortunate but preventable.
Regarding the entrance, the whole site was regravelled last year and the dip has gradually been created by vehicles turning on to the site throughout this busy year. It was due to be repaired last week but had to be postponed because of the bad weather. This will be completed as soon as it can be rescheduled. We'd like to hope that you may consider returnng in warmer weather so that you can fully appreciate our site and the local area.

A aimé Always good, friendly staff, nice enough site - nothing out of the ordinary but nothing to complain about either, will be back 👍

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Réponse du gestionnaire : Many thanks, we shall look forward to welcoming you back to Lakeside.

A aimé Lovely welcome from the staff
Nice level pitch
The walk around the lake and surrounding area
Quiet site

N'a pas aimé Lack of phone signal but this is stated

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Réponse du gestionnaire : Thank you for your feedback. Our team seem to doing an excellent job so we'll make sure to let them know they are mentioned and pass on our thanks. We hope to welcome you again one day perhaps in the Spring when the days are longer and the sky is blue!

A aimé Staff in the shop

N'a pas aimé Mud everywhere and the early morning wake up call of the chainsaws

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Réponse du gestionnaire : Hi Diane, we're pleased to see that you would return to Lakeside. It's a shame we'd had so much rain which, in the country, doesn't help with the ground underfoot and our sincere apologies for the noise from the groundsman who we were not expecting. Thankfully this doesn't happen very often but we'll pass a message on to their team to ask for a little more consideration for our holiday guests.

A aimé Lovely friendly site . Nice clean and warm toilets. Walk are gorgeous great views of castle Howard. Wild life is brilliant. Loved our stay . Definitely will be back

N'a pas aimé No reception for TV and getting WiFi is hard

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Réponse du gestionnaire : So pleased to read that you enjoyed your stay Deborah. We shall look forward to seeing you again.