Cotswolds Camping

A aimé Location was great, 10 minute drive from supermarkets and diddly squat farm.

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A aimé Lovely camping, located in the countryside, with all services you need on-site: water, electricity, bins, shower, washing machine and dryer...

We had a large grass pitch for our campervan, the warden was nice and helpful, and we ended up staying one more night. It was super quiet, not so busy in the weekend.

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A aimé Good clean facilities, plenty of hot water. Perfect location to explore Cotswolds

N'a pas aimé Noisy. Some inconsiderate guests made it not great, granted this is beyond the sites control. Be aware this site has a bar which had live music, not a bad thing but our pitch was as close to it as you could get. So if this isn’t your thing be sure to ask for a pitch away from the bar, the music may stop at 11 but the customers don’t. Again not the fault of the site.

Also Pitchup add on the dog fee, which I found out the site doesn’t charge if you book direct.

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A aimé The atmosphere , the lovely staff , the cauldron cafe ! Just loved it all x

N'a pas aimé Nothing !

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A aimé Lovely area, bus links to other towns/villages. On site witches and wizards themed cafe/ bar (lovelyfood). On site shop and toilet and shower facilities. Art gallery and massage/ beauty treatments available to book. 10min drive to Diddly squat farm.

N'a pas aimé When we arrived we were told we were not on booking list. Was made to feel like the guy checking us in was a bit put out we had used the booking site pitch up. 2 of the Mens urinals were out of use and there was no toilet roll in the ladies toilets for 2 of the days we stayed. Electric points are far away on some pitches our 25 meter cable only just reached.

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A aimé Stie was quiet even though it was busy.

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A aimé There was nothing to like about the booking experience!

N'a pas aimé We booked a one-night electric pitch with Cotswolds Camping. It was very last minute - we booked at 7pm one evening, for a pitch the following evening.

The morning of the proposed trip, we had word that the flight from Brize Norton had been postponed to the following day. Not the campsite’s fault, of course…but what followed was an unpleasant example of a total lack of customer service!

In short, 13 hours after the original online booking (8:30am) I called the number advertised to ask to move the booking onto the following evening. I’d checked, and there were pitches available online. No-one answered, and no voicemail facility was available. I therefore immediately texted Cotswolds Camping on its advertised number (08:33) to explain the situation and ask for confirmation that we could amend our booking to the next night, and asked for confirmation. None came….i therefore called the advertised number again (15:51), and the person answering informed me that as I had not given 3 days notice of the change, they would not move my booking. I pointed out that I couldn’t give three days notice, I had booked for the following evening! I explained I was of course happy to pay the £10 amendment charge.

I was informed that a profit had to be made (fair enough) and that he could “possibly” offer a 20% discount on the following evening. When I mentioned the impossibility of giving three days notice, I was informed I should have taken out Travel Insurance for the trip. Really? For a one night camping trip in my home country? Come on! I asked the person to enquire of the owners whether they would swop the one night for the other, pointing out that as there were multiple pitches still available on both nights, no “profit” was being lost, in fact £10 was being gained.

Again, I heard nothing, so I emailed Cotswolds Camping (16:39) politely setting out the situation and asking for my booking to be swopped, given that the “3 days notice” was not possible to fulfil, and in any event there were many pitches available, therefore no money would be lost by CC (and they would have the £10 amendment fee). I heard nothing….this was becoming a familiar theme!

The next day (ie the day of the trip) I emailed CCamping again (10:43) again politely requesting confirmation that the owners had been able to accommodate the change, with the £10 amendment fee.

At 12:19, I received a reply that basically told me it would “make sense” for me to “book on the day when (family members’) travel arrangements were confirmed” ! Well, good luck with controlling the weather in the Southern Ocean where our family member was due to fly over.

If this had been the middle of August, with CCamplng losing a booking as the result of a requested change, I could completely see the point, and I made this clear to the Warden during my phone conversation. It was not, and they were not losing any money….in fact I checked later on the “original” booking day, and electric pitches were full, so they had £64 for one pitch, our £32 plus another booking. It was a pretty unpleasant experience…..and very rare to have such poor attitudes to potential customers, particularly ones who are asking for something reasonable that will cost the site nothing. Instead, we were treated to lack of responses, and ultimately a pretty rude email…..

We never did camp there, but I hope the on site service is better than that encountered when booking….

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A aimé Quiet. Pitch small but level.

N'a pas aimé Intermittent hot water access in showers and washing up bay.
No access for walking our dog from site. Nearest dog walk across and down the road .
Despite the site being 3/4 empty , disabled member of family not allowed to use nearest toilet. Refused by manager. Resulting in embarrassment and a long walk to the one designated to our pitch.

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A aimé Super gut gelegen um die Cotswolds zu erkunden, die Plätze sind ausreichend groß und ordentlich 😊
Die Sanitären Anlagen waren auch okey

N'a pas aimé Das Waschbecken zum Geschirr spülen war klein und einfach sehr ungünstig um darin abzuwaschen, ansonsten war wirklich alles super hier 😊

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A aimé Big site with plenty of facilities around & great cafe which do a great latte!
Lovely site with lots of hidden gems!

N'a pas aimé None

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