The Star at Lidgate

A aimé : Nicely situated for nearket races and an hour from friends.

N'a pas aimé: Cleaning was substandard leaving not a lot to your imagination rubbish under beds and sofa . Bed settee was broken shower trays were dirty . Safety locks need for windows so you have them open but safety so children can't fallout or anybody get in as bedrooms back on to foot path . In the grounds of Pub there food is over priced and rated don't waste your money .

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : I have issued a full refund for your stay. Please accept my sincerest apologies for the problems you encountered with us. Firstly, I want to apologise for the issues with cleaning you faced during your stay. I have raised the issue with our cleaners, and we are now implementing a more rigorous cleaning system. Thank you for your note on safety locks for the windows; this is a good suggestion. We welcome all feedback and will use it to improve the cabins for future guests.

A aimé : The pods are nicely situated, in a pretty location.

N'a pas aimé: These are very expensive for what you get. The interiors smelt of damp and were not particularly clean. The pods are really poorly equipped (not even coffee making facilities). The beds were really uncomfortable. Wifi was advertised, but not provided.

Some of this would have been OK if the pods had been half the price or less. As it is, we were pretty disappointed with the experience.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi there, I want to apologise for the issues experienced and explain the reason for the errors from our side. Firstly, I can see an error in the listing cost and you were charged double what you should have been paid. I have refunded you the total amount paid. I apologise that we couldn’t offer you a better overall experience. The cleanliness of the cabins is non-negotiable and I’m very sorry that during your stay you experienced poor smells and a messy cabin. We have since updated our cleaning software and procedures to ensure this doesn't happen again. I have updated our listing to clarify the availability of wifi. We had originally provided wifi but the connection was so bad that it was next to useless. It was my fault for not updating the listing. You were double charged so the pods should have been half the price, but this doesn’t excuse the issues you experienced. Our offering is supposed to be affordable and good value, which is why we don’t provide extensive equipment and amenities within the cabins. However, the issues with the cleanliness, smells and beds are not acceptable so please accept my sincere apologies for this. Once again I’m very sorry for all the problems listed in your review.