Pine Cones Caravan and Camping

A aimé The peace the setting the walks the nature the staff where polite welcoming the toilet facilities where clean and tidy

N'a pas aimé The amenities shut Too early, and no food being served on the Sunday evening when reopened

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Réponse du gestionnaire : Thank you for taking the time to leave us an 8 out of 10 review.

We're delighted to hear that you enjoyed the peaceful setting, beautiful walks, surrounding nature, and that you found our team welcoming and polite. It's also great to know that our toilet facilities were clean and tidy throughout your stay.

Thank you also for your feedback regarding the opening hours and food service. We regularly review our opening times throughout the season to ensure they reflect guest demand. During quieter periods, unfortunately there are occasions when demand is simply too low for us to open the kitchen every evening, as we have to balance this with the cost of staffing and food preparation.

Our bar is open daily from 9:30am to 3:00pm, then Monday to Saturday it reopens from 5:00pm to 9:00pm. On Sundays, the bar is open from 5:00pm to 9:00pm only. While food isn't currently served on Sunday evenings, we're fortunate that our local takeaway will deliver directly to the campsite entrance, providing guests with another convenient dining option.

We really appreciate your feedback as it helps us review the services we offer throughout the season. We hope to welcome you back to Pinecones again soon for another relaxing stay.

Martin

A aimé The site staff were very friendly. Location for us was absolutely fantastic. The pitch was perfect and great value for money.

N'a pas aimé Just could do with a little lighting around the shower block so torches were not needed late on.

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Réponse du gestionnaire : Thank you for your 8 out of 10 review and for taking the time to share your feedback.

We're delighted to hear that you found our team friendly, enjoyed our location, and felt your pitch was perfect and represented great value for money. It's wonderful to know you had an enjoyable stay with us.

Thank you also for your comments regarding the lighting around the shower block. As we are located within a designated Dark Sky area, our planning permission does not allow the use of floodlighting or excessive external lighting, helping to protect the natural environment and reduce light pollution. However, our toilet blocks are fitted with low-level up-and-down lighting that complies with our planning approval and provides guidance to the facilities.

For this reason, we do advise guests to bring and use a torch during the hours of darkness, and you'll find a number of reminder signs displayed around the site. While we appreciate this may be different from some campsites, it allows us to preserve the wonderful dark skies and peaceful countryside setting that so many guests enjoy.

Martin

Thank you again for your valuable feedback. We hope to welcome you back to Pinecones again soon.

A aimé Position in relation to Sandringham ( walkable for RHS show )

Accessible / nearby and well working facilities incl Wi-Fi ; loo/ showers

Fish and Chips

Friendly atmosphere

N'a pas aimé Nothing!

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Réponse du gestionnaire : Thank you so much for your wonderful 10 out of 10 review!

We're delighted to hear that you enjoyed your stay and that our location worked so well for your visit to the RHS Show at Sandringham. Being able to walk through the beautiful woodland to the show is something many of our guests really enjoy, and we're pleased it added to your experience.

It's also fantastic to know that you found our facilities, including the Wi-Fi and individual toilet and shower rooms, convenient and well maintained. We're glad you enjoyed our fish and chips and that the friendly atmosphere around the site made your stay even more enjoyable.

Your comment of "Nothing!" under dislikes really made us smile!

Thank you again for choosing Pinecones. We truly appreciate your kind feedback and look forward to welcoming you back again soon.

Martin

A aimé Absolutely loved staying here , 2nd time this year, definitely be back,

N'a pas aimé Nothing to dislike about this site

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Réponse du gestionnaire : Thank you so much for your fantastic 10 out of 10 review!

We're absolutely delighted to hear that this was your second stay with us this year and that you enjoyed it just as much as the first. There really is no greater compliment than welcoming returning guests back to Pinecones, and we're thrilled to know you'll definitely be visiting us again.

Your comment that there was "nothing to dislike about this site" really means a great deal to the whole team. We all work hard to provide a clean, welcoming and relaxing environment, so it's wonderful to know that our efforts are appreciated.

Thank you again for your continued support. We look forward to welcoming you back for your third visit very soon

Martin

A aimé Really freindly atmosphere very clean facilitys just what your looking for on a break highly recommend this place one of the best we stayed on

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Réponse du gestionnaire : Thank you so much for your fantastic 10 out of 10 review!

We're absolutely delighted to hear that you enjoyed the friendly atmosphere and found our facilities to be exceptionally clean. Creating a welcoming, relaxing environment where guests can unwind is exactly what we strive for, so it's wonderful to know we delivered the kind of break you were looking for.

Your comment that we're "one of the best we stayed on" is a huge compliment and means a great deal to the whole team. Thank you also for recommending Pinecones to others.

We really appreciate your kind words and look forward to welcoming you back for another stay in the near future.

Martin

A aimé Very clean site, toilets and shower excellent.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for your fantastic 10 out of 10 review!

We're delighted to hear that you found the site very clean and that our toilets and shower facilities exceeded your expectations. Our team works incredibly hard to maintain the highest standards throughout the campsite, so it's always rewarding to receive such positive feedback.

We really appreciate you taking the time to share your experience and hope to welcome you back to Pinecones Caravan & Camping again very soon for another enjoyable stay.
Martin

A aimé Individual bathrooms.

N'a pas aimé Having to sign up via an app to obtain electric.
No staff on site/reception and shop all closed during check in times.
Reception and shop only open 9.30-1.00.

Lots of information leaflets, one suggesting action before you arrive!!

We stayed for 2 nights. On the 2nd day we left a small table on our pitch which had gone on our return. As there was no one on reception we phoned and left a message as we don't know if the site staff moved the table or if it had been stolen. We never received a reply.
They state on their leaflets that they look forward to seeing you at reception!!!

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Réponse du gestionnaire : Thank you for taking the time to leave your review and for sharing your feedback.

We're pleased to hear that you liked our individual private bathroom facilities, which are one of the features many guests enjoy during their stay.

We're sorry that some aspects of your visit didn't meet your expectations, and we'd like to address the points you raised.

Regarding the electricity, we appreciate that using the app isn't everyone's preferred option. The system is designed to ensure guests only pay for any electricity used above the generous daily allowance, helping to keep pitch fees fair for everyone. For guests who prefer not to use the app, we're always happy to assist and can set everything up manually.

With regard to reception opening hours, these are 9:30am to 3:00pm Monday to Thursday, 9:30am to 5:00pm on Fridays and Saturdays, and 9:30am to 3:00pm on Sundays. Outside these hours, our self-check-in system enables guests to arrive at their convenience, and we find this works very well for the vast majority of visitors. In addition, we have 24-hour on-call cover, with a call button located outside reception should guests require assistance at any time.

We're sorry to hear about the table. All of our hardstanding pitches are equipped with either a picnic hut, a picnic bench or a Jack and Jill chair, so guests should have no need to borrow furniture from another pitch. On this occasion, it appears that someone may have taken the table from your pitch, for which we apologise. We also apologise if your voicemail was not returned, as that is not the level of service we aim to provide.

Finally, regarding the information provided before arrival, we try to give guests as much information as possible in advance so that check-in is straightforward and they can make the most of their stay from the moment they arrive.

Thank you again for your feedback. We continually review our procedures and appreciate all comments that help us improve the guest experience. We hope you might consider staying with us again in the future.

Martin

A aimé The pitch was clean and nice size
Really liked the hut on pitch
Toilets was clean
The staff was great

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Réponse du gestionnaire : Thank you so much for your wonderful review and for awarding us such positive feedback.

We're delighted to hear that you enjoyed your stay and that you found your pitch clean and a good size. It's great to know that you made the most of the heated picnic hut on your pitch – they have become a real favourite with many of our guests, providing a comfortable space to relax whatever the weather.

We're also pleased that you found the toilet facilities clean and that our team helped make your stay enjoyable. We take great pride in maintaining high standards across the site, and your kind comments will be shared with the staff.

Thank you again for choosing Pinecones. We hope to welcome you back again soon for another relaxing stay.
Martin

A aimé Control of noise

N'a pas aimé Poor shop selection and dog walking enclosure

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Réponse du gestionnaire : Thank you for taking the time to leave us a review. We're really pleased to hear that you appreciated the control of noise on site. Maintaining a peaceful atmosphere is something we work hard to achieve, with our quiet hours and evening warden patrols helping ensure everyone can enjoy a relaxing stay.

We're sorry to hear that you felt our shop selection and dog walking enclosure didn't meet your expectations.

While our enclosed dog exercise area is intended as a convenient space for a quick off-lead run, one of Pinecones' biggest attractions for dog owners is the fantastic selection of walks available directly from the campsite. Guests can enjoy four excellent routes without needing to drive:

Sandringham House and Visitor Centre
The Watermill ("King Charles III Way")
Snettisham Beach and Nature Reserve
Our extended pub walk, taking in the local countryside

In addition, Dersingham village is only around a 10-minute walk away, where you'll find a Co-op supermarket and other amenities. Just a little further (around 20 minutes on foot) are two dog-friendly pubs and two dog-friendly tea rooms, giving guests plenty of options during their stay.

Regarding the shop, we appreciate that everyone has different expectations. We have tried to stock a wide range of everyday essentials and convenience items for our guests, including fresh bread, milk, butter, eggs, bacon, frozen foods and ice creams, cereals, tinned foods, sauces, snacks, confectionery, hot and cold drinks, toiletries, medicines, camping accessories, electrical items, toilet chemicals, cleaning products and household essentials. In total, we carry around 110–130 individual product lines, which we feel provides a good selection for a campsite shop while the village supermarket is only a short walk away.

Thank you again for your feedback. We always welcome constructive comments and hope to welcome you back to Pinecones again in the future.
Best Wishes
Martin

A aimé Pod was very comfortable and offered hob, microwave kettle and toaster. Didn't need for anything.
Shower room was a joy, plenty of hot water and room to get dressed.

N'a pas aimé Only being able to stay 2 nights due to work commitments

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Réponse du gestionnaire : Thank you for your wonderful 10/10 review.

We're so pleased to hear you found the pod comfortable and well equipped with everything you needed for your stay. It's also great to know you enjoyed our individual shower rooms and appreciated the plentiful hot water and spacious facilities.

We're sorry your work commitments meant you could only stay for two nights, but hopefully next time you'll be able to enjoy a longer break with us. We'd love to welcome you back to Pinecones Caravan & Camping again soon.

Best wishes,
Martin