Pine Cones Caravan and Camping

A aimé Fab family run campsite everyone is so friendly. This was our second stay will definitely be returning 😊

N'a pas aimé Nothing to dislike

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review! We're delighted you chose to stay with us again and that you enjoyed another great visit.

As a family-run campsite, it means a lot to hear that you found everyone friendly and welcoming. There's no better compliment than guests choosing to return, and we're thrilled to know you'll be back again.

Thank you for your continued support, and we look forward to welcoming you back to Pinecones for your next stay. 😊
Martin

A aimé Facilities were clean and easily accessible. On site has everything you need for a trip we had a great couple of days

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Réponse du gestionnaire : Thank you for your fantastic 10/10 review. We're delighted to hear you had a great couple of days with us.

It's wonderful to know you found our facilities clean and easily accessible, and that having everything you needed on site helped make your stay enjoyable. We work hard to provide a relaxing and convenient experience for all our guests, so your kind comments mean a great deal to us.

Thank you again for choosing Pinecones. We hope to welcome you back for another great stay soon
Martin

A aimé Nice toilets and shower rooms

N'a pas aimé Next to noisey road, not much woody areas as hoping for , shop shut early to which was very small, bike hire?? Don’t look like the bikes been used in a while, shame the pitches were either side off the track road and no noice from 9.45 pm where a man come round and checked to ,

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We are pleased that you liked our private shower and toilet facilities.

However, I must say I am rather astonished by the number of inaccurate statements and assumptions made within your review.

Firstly, our quiet policy is one of the aspects of the campsite that receives the most positive feedback from guests, and it is something many people specifically choose Pinecones for. For accuracy, our policy is low noise from 9:15 pm, meaning quiet conversation is welcome but no music or loud noise, followed by no noise from 10:45 pm, meaning no noise should be audible outside your accommodation. Our wardens patrol the site to ensure these standards are maintained, and this is generally regarded as a positive feature by our guests.

Regarding the cycle hire, our bikes are serviced regularly. They are ex-city hire bicycles, chosen because they are robust and reliable for the local area. In fact, we have hired out four bikes today alone, so the suggestion that they are unused is simply incorrect.

With regard to the road noise, our address is Pinecones Caravan & Camping, A149 Bypass, Dersingham, Norfolk, so our location adjacent to the bypass is made clear before booking. Whilst some road noise can occasionally be heard, many guests find it far less noticeable than they had expected.

You also mention the roadway. Our internal roads are constructed from granite stone, providing safe, all-weather access to every pitch. Without a suitable roadway, vehicles simply would not be able to reach their pitches safely.

Finally, our shop is open daily from 9:30 am until 3:00 pm, with extended opening until 5:00 pm on Fridays and Saturdays. For anything outside those hours, there is also a large Co-op supermarket approximately a 10-minute walk from the campsite.

We always welcome genuine, constructive feedback, but we also believe it is important that reviews accurately reflect the facilities and information provided to guests.
Pinecones

A aimé The facilities are fantastic . Spacious and clean . Staff are super friendly and knowledgeable a beautiful well maintained site . Love coming and can’t wait to go again

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Réponse du gestionnaire : hank you so much for your wonderful 10/10 review. We're delighted to hear how much you enjoyed your stay.

It's fantastic to know you found our facilities spacious, clean, and of a high standard, and that our team made you feel welcome with their friendly and knowledgeable service. We all work hard to keep the site looking its best, so it's especially rewarding to hear your kind comments about how well maintained it is.

The biggest compliment we can receive is hearing that you love coming to Pinecones and can't wait to return. Thank you for your continued support, and we look forward to welcoming you back again very soon.
Pinecones

A aimé a beautifully set up camping experience. We particularly liked the defined boundaries of each pitch. Sometimes other sites are not as defined and this can cause issue. We also rate a site on its bathroom facilities. It was great to have all necessary amenities in the one room, making it easier. . We didn’t use the bar or cafe facilities but they appeared to be well used and welcoming looking in from the outside.

N'a pas aimé One thought would be to consider the gravel road, particularly on a bend where we were pitched. Banking of the gravel makes for an amplified ‘crunch’ even at 5mph as vehicles round the bend

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Réponse du gestionnaire : Thank you for your fantastic 10/10 review. We're delighted to hear you enjoyed your stay and appreciated the way our pitches are clearly defined. We know having well-spaced, clearly marked boundaries helps everyone enjoy their own space, so it's great to hear this stood out to you.

We're also pleased that you rated our private bathroom facilities so highly. Having the toilet, shower and wash basin all within one individual room is something many of our guests really value, and we're glad it made your stay more convenient.

Thank you as well for your constructive feedback regarding the gravel roadway. We'll certainly take a look at the section you mentioned, as we appreciate that gravel can naturally build up on bends over time. We regularly grade and maintain the roadways, and your comments will help us identify if any additional attention is needed.

We hope you'll have the opportunity to try Ben's Bar and café on your next visit, and we look forward to welcoming you back to Pinecones again soon.
Pinecones

A aimé Very clean and tidy nice staff friendly

N'a pas aimé The overall site was not scooter friendly did not say when booked .should disclose 5his as wife really struggled to get around

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We're pleased to hear that you found the site clean and tidy and that our team were friendly and welcoming.

As the site manager, I did have the opportunity to speak with your wife whilst she was in reception during your stay. It was evident that the mobility scooter being used was a very lightweight model, more suited to smooth surfaces such as shopping centres and town pavements than to outdoor campsite roadways.

We completely understand that transporting a larger, wider-wheeled scooter may not always be practical. However, for future visits we would recommend hiring a more suitable all-terrain mobility scooter from one of the local hire companies, as these are much better suited to granite roadways and uneven outdoor surfaces.

Whilst we do not specifically describe the composition of our roadways within the booking information, the photographs on the website clearly show that the site roads are finished with granite stone, which is a common and practical surface for campsites.

Thank you again for your feedback. We appreciate your comments and hope this explanation is helpful for future visits, whether to Pinecones or other campsites with similar roadway surfaces.
Pinecones

A aimé Great for a quiet break, location perfect for a number of beaches. Staff lovely, onsite bar, great dog walks.

N'a pas aimé Queuing for the shower/toilet facilities, lovely to have private bathrooms, but could do with a few “just toilets” especially in peak season

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. We're delighted to hear you enjoyed your stay, especially Ben's Bar and our private shower and toilet facilities. It's great to know you found them convenient and well located for all of the pitches.

We do agree that the site has been dustier than we would like this summer. Unfortunately, we've experienced the driest summer on record since records began, and the prolonged lack of rainfall has left the ground exceptionally hard and much drier than normal. This has also made pitching more challenging, and we would certainly recommend stronger pegs for these conditions.

We appreciate your understanding and your balanced feedback despite the unusual weather conditions. Thank you again for your kind review, and we look forward to welcoming you back to Pinecones soon—hopefully with a little more rain before your next visit
Martin

A aimé We loved the site, everyone was friendly, it was easy to find, bathrooms brilliant and everything we needed on site.

N'a pas aimé Sadly, our tent pitch was obviously an old camper pitch as it was covered in gravel. Which has put a small hole in a couple of places in our groundsheet of a brand new tent.

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Réponse du gestionnaire : Thank you for your review. Some of the tent pitches do have very small gravel on them to reduce wear. We have not experienced this problem but we will take a look at the area.
Martin

A aimé ?

N'a pas aimé told on arrival there would be a charge for electric

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We're sorry to hear that the fair usage electricity system affected your overall impression of your stay.

Our Metpow fair usage electricity system has been in place throughout the whole of the 2026 season and has been very well received by the vast majority of our guests. It allows us to keep our pitch prices well below the average for the local area while ensuring that those with unusually high electricity consumption contribute fairly towards the additional costs.

Having checked your stay, I can confirm that your electricity usage remained comfortably below the fair usage allowance, so you did not incur any additional charges.

At this time of year, the allowance is intentionally set to comfortably meet the needs of the vast majority of guests. Additional charges are generally only seen where guests are charging electric vehicles, all-electric camper vans, or using heavy air conditioning for extended periods. Without a fair usage system, those higher electricity costs would have to be built into everyone's pitch fees, meaning guests with normal usage would effectively be subsidising those using significantly more power.

The Metpow system is also clearly explained before guests arrive. It is included within the Pitchup booking description, detailed on our website, and we send a pre-arrival email to every guest explaining how the system works and how to use it. Our reception team are also always happy to assist anyone who would prefer help setting it up.

We believe the current system is the fairest approach for all of our guests, and we're sorry that being informed about it on arrival detracted from your experience. Thank you again for your feedback.
Pinecones

A aimé Friendly staff, the site runs well and they cater for most things. Clean and tidy facilities.

N'a pas aimé Road noise through the night, although they state no noise on site after a certain time they don’t enforce it and it was noisy for us but obviously that changes with the guests at the time you visit. If like us you like the sound of owls in the night and not people walking past all night and people talking it’s not the place. But we are old farts 😆

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We're pleased to hear you found our team friendly, the site well run, and our facilities clean and tidy.

We're sorry to hear that the noise levels didn't quite meet your expectations. We take our quiet hours very seriously and have a structured quiet policy in place. Low noise begins at 9:15 pm, with complete silence expected by 10:45 pm. To help enforce this, our wardens carry out walk rounds at both the low noise and no noise times, and these rounds are fully recorded using body-worn cameras.

Having reviewed the recordings from the dates of your stay, I can confirm that both scheduled walk rounds were completed as planned. The footage indicates that guests were complying with our policy, with low noise being observed during the 9:15 pm round and no noise by the 10:45 pm round.

That said, we do appreciate that everyone has different expectations when it comes to what constitutes a peaceful evening. Whilst guests are permitted to quietly make their way back to their pitches before the no noise period begins, we understand that even normal movement and conversation may be more noticeable if you're hoping to enjoy complete tranquillity or listen to the local wildlife.

Thank you again for your balanced feedback. We appreciate your comments and hope to have the opportunity to welcome you back to Pinecones again in the future.
Pinecones