Pine Cones Caravan and Camping

A aimé The facilities are fantastic . Spacious and clean . Staff are super friendly and knowledgeable a beautiful well maintained site . Love coming and can’t wait to go again

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A aimé a beautifully set up camping experience. We particularly liked the defined boundaries of each pitch. Sometimes other sites are not as defined and this can cause issue. We also rate a site on its bathroom facilities. It was great to have all necessary amenities in the one room, making it easier. . We didn’t use the bar or cafe facilities but they appeared to be well used and welcoming looking in from the outside.

N'a pas aimé One thought would be to consider the gravel road, particularly on a bend where we were pitched. Banking of the gravel makes for an amplified ‘crunch’ even at 5mph as vehicles round the bend

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A aimé Very clean and tidy nice staff friendly

N'a pas aimé The overall site was not scooter friendly did not say when booked .should disclose 5his as wife really struggled to get around

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A aimé Friendly staff, the site runs well and they cater for most things. Clean and tidy facilities.

N'a pas aimé Road noise through the night, although they state no noise on site after a certain time they don’t enforce it and it was noisy for us but obviously that changes with the guests at the time you visit. If like us you like the sound of owls in the night and not people walking past all night and people talking it’s not the place. But we are old farts 😆

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A aimé Perfect location, clean facilities, friendly staff. Great bar and eating area. Will def return.

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Réponse du gestionnaire : Thanks for your 7/10 review. We're really pleased to hear you enjoyed our location, found the facilities clean, liked Ben's Bar and eating area, and that our team made you feel welcome. It's great to know you'll be returning.

Thank you also for your private feedback. We investigated the two hand dryers and found that a trip switch had operated in the main electrical board. This has now been reset, and both hand dryers are working correctly again.

We also checked the hot water system and found no faults. The water temperature can be adjusted manually by guests within each private bathroom, so it's possible the control had not been turned fully to the hot position.

We appreciate you bringing these points to our attention and look forward to welcoming you back to Pinecones soon.
Martin

A aimé Lovely site very peaceful nice bar

N'a pas aimé Showers need updating some work ok some not very well

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A aimé Very well kept, secure site. Facilities are excellent, you even get piped radio in the shower and toilet cubicles, which are all individually divided. Great playpark for the kids and an off lead run for the dogs. Friendly staff with an on site shop, bar and food service. Didn't notice the traffic on the nearby bypass at all. will definitely return.

N'a pas aimé Nothing!

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Réponse du gestionnaire : Thank you so much for your fantastic review. We're delighted to hear you enjoyed your stay and appreciated the care we put into maintaining the site and keeping it secure.

It's wonderful to know you enjoyed our private bathroom facilities (and the music!), the play area, the off-lead dog run, and Ben's Bar with its food service. We're also pleased our team made you feel welcome and that the on-site shop added to your stay.

We're especially pleased to hear that the nearby bypass didn't affect your visit, as many guests find it's much quieter than they expect.

Thank you again for your kind comments. We really appreciate your support and look forward to welcoming you back to Pinecones for another great stay soon
Martin

A aimé The weather and the refund I received

N'a pas aimé Arrived to find that the 'grass and sand' pitch was actually gravel and compacted mud, full refund given when this was pointed out but the family holiday was thrown in the air!

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We're pleased to hear that you enjoyed the weather and appreciated the refund we provided.

The exceptionally dry conditions this summer have unfortunately had a significant impact on grass across the UK. In fact, this has been reported as the driest period since records began in many areas, and the prolonged lack of rainfall has resulted in grass becoming completely brown, with the sandy soil beneath becoming exposed. Unfortunately, these are conditions that are entirely beyond our control.

The description for this pitch type does explain that some of our grass pitches include areas of green granite. This is intentionally installed to help reduce wear during busy periods while still allowing tents to be pitched. Under normal weather conditions it is very effective, but in such unprecedented drought conditions it is simply impossible to preserve the grass to the standard you were expecting.

Although we don't feel it would have been possible for any campsite to maintain a green grass surface in these extreme conditions, we were happy to provide you with a full refund as a gesture of goodwill. We're sorry that your holiday plans were disrupted and hope you were able to find suitable alternative accommodation.
Pinecones

A aimé Exactly as described. Very high standard. All very easy and straightforward.

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Réponse du gestionnaire : Thank you for your fantastic 10/10 review. We're delighted to hear that your stay was exactly as described and that you found everything to be of such a high standard. It's great to know that you found the whole experience easy and straightforward, as that's exactly what we aim to provide for every guest. We really appreciate your kind words and hope to welcome you back to Pinecones again soon.
Martin

A aimé Clean toilets
Children's play area
Bar on site
Lovely walk to Sandringham Estate

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Réponse du gestionnaire : Thank you for your lovely review. We're so pleased to hear you enjoyed your stay and appreciated our clean toilet facilities, children's play area, and Ben's Bar.

It's also wonderful to know you enjoyed the walk through the woodland to the Sandringham Estate. It's one of our favourite local walks and a real highlight for many of our guests.

Thank you for taking the time to leave your feedback. We hope to welcome you back to Pinecones again soon
Martin