Liked Park and shop

Disliked When we arrived, our booking hadn’t been processed, so we got put right next to the toilet block. As the only electrical pitch left. This is usually for long standing members. We barely slept all weekend due to the foot traffic and noise from visitors going to the toilet and tripping over our guide ropes and crunching on the gravel. To say we had literally been chucked in the middle of no where. It looks like the campsite had been over booked as others were in random places. They do not adhere to site rules and cars were coming in as late as 1am and noise/music until about that time too. It’s really disappointing as last year when we came it was lovely. Hand dryers from toilet block going off all night, these should be switched off and paper towels in replacement for the evening. I appreciate it was warm and dry weather, but they said they had emailed to say no bbq/or fire pit. Which we had not received. Kind of ruined our camping experience.

Recommend to friends Visit again

From the manager: When you arrived your booking had been processed, but our wardens didnt have your tags this is because I was still waiting for a response to the email that we had sent you as you wanted to put 2 units on one pitch which is not our policies you had booked for a campervan but wanted a campervan and a small tent I had replied to you on the 1st of July after you had again asked whether it was not possible as it was the same amount of people. This had given 30 days till your arrival with no response, so we had to wait to your arrival to see what you wanted to do in regards to your booking, hence there had been no tags wrote out for you on arrival. you had asked for a quiet spot which i had informed wasnt possible during summer holidays as we do get very busy, yes we would have been able to put you in a quieter place than where you were put which was off the hard standing area but we didnt know what units you were bringing. we were not overbooked, we were booked to capacity that weekend with electric including your electric pitches and were busy with non electrics but not overbooked by far. We do not replace with paper towels as this is a waste of paper towels, we choose to have the hand dryers We had also tried to phone the week of arrival and also emailed the week of arrival to say in regards to bbq/firepits - this is also all over our facebook and social media, and we have also taken off the use of firepits and bbqs from pitch up currently. We are trying to look after everyones safety not to ruin your camping experience

Liked Animals, food and location.

Disliked Shame owls were not open.

Recommend to friends Visit again