Roca Grossa

Camping and touring

On-site accommodation

Changes to your holiday

• Bookings cannot be amended within 30 day(s) of arrival.

Admission

• Admission is only permitted after registering at reception.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Dogs

• A valid vaccination certificate must accompany your dog.
• Dogs are not allowed if you are staying in the accommodation units.
• Dogs must be kept on leashes and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The campground/park does not accept breeds/crossbreeds listed in the Breed-specific legislation (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras

• Motorcycle(s) can be brought instead of the car(s) included.

General

• A state-issued fishing license is required (you'll need to apply for this beforehand).
• Bookings are nominative and non-transferable.
• Bookings must not be for more than 30 consecutive nights.
• Entertainment and activities are available between 07/01 and 08/30.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between midnight and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• The grocery shop is open between 04/01 and 10/08.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The restaurant is open between 04/01 and 10/08.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.

Occupancy

• Group bookings of 3 or more units travelling together are not permitted via Pitchup.com.
• No bachelor/bachelorette parties permitted via Pitchup.com.
• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pool

• Only park guests are authorized to use the pool.
• The outdoor swimming pool is open between 05/01 and 09/25 (subject to weather conditions).

Reception

• Reception is open from noon to 9 p.m. between 04/01 and 10/08.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Open fires are prohibited.

Sites

• Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
• You must follow management instructions when setting up your tent/rig and related equipment.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• Cars are not permitted when travelling with a RV/campervan.
• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• Twin axle vehicles are not permitted on site.

Visitors

• Visitors must register at reception and pay their fee.