L'Oasis des Pyrénées

Camping and touring

Changes to your holiday

• Bookings cannot be amended within 2 day(s) of arrival.

Admission

• Admission is only permitted after registering at reception.
• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• At least one of the party members must be aged 18 or over.
• Under 18s must be accompanied by their parents or legal guardians.
• Unsupervised minors must have a letter of authorization from their parents or legal guardian.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Please pick any available site on arrival.

Dogs

• Assistance dogs are not allowed onsite due to exceptional circumstances.
• Dogs are not allowed during high season between 05/30 and 09/26.

Extras

• Motorcycle(s) can be brought instead of the car(s) included.

General

• A state-issued fishing license is required (you'll need to apply for this beforehand).
• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Quiet hours must be respected between 11 p.m. and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.

Occupancy

• No bachelor/bachelorette parties permitted via Pitchup.com.

Reception

• Reception is unmanned after 8 p.m.. Please inform the park while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• No vehicle movement between 11 p.m. and 7 a.m..

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must leave the premises by 8 p.m..
• Visitors must register at reception and pay their fee.