Whitehouse Farm

Camping and touring

On-site accommodation

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.

Admission

• At least one of the party members must be aged 18 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Please pick any available site on arrival.
• There is no reception at this park. Please check-in at the main house instead.

Dogs

• Dogs must be kept on leashes and supervised at all times.
• Guide dogs are allowed on site free of charge.

Extras

• Motorcycle(s) can be brought instead of the car(s) included.

General

• Bookings must not be for more than 28 consecutive nights.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Public areas are non-smoking.
• Quiet hours must be respected between 10 p.m. and 7 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• Refunds within the indicated cancelation period are only possible if the park is able to relet your unit/site.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.
• Your unit must be left clean and tidy; a fine of £10.00 ($11.70) will be charged for unclean units upon departure.

Occupancy

• Group bookings of 3 or more units (e.g. tent, caravan, RV or accommodation hire) traveling together are not permitted via Pitchup.com.
• Group bookings of 5 or more adults are not permitted (couples and immediate family members excepted).
• No bachelor/bachelorette parties permitted via Pitchup.com.

Reception

• There is no reception building on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• Swimming in the lake is allowed.

Vehicles

• Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
• No cars/motorcycles at the site. All cars must be parked in the designated area.
• No vehicle movement between 10 p.m. and 7 a.m..
• The car is only included in the rate if you are travelling with a camper, trailer tent or tent. If you wish to bring a car along with your motorhome/RV, please select the extra.
• Twin axle vehicles are not permitted on site.

Visitors

• Visitors must leave the premises by 10 p.m..