Whitemead Forest Park

Liked Have stayed here a few times in the week outside of school holidays (less busy and less children 😄)
Enjoy using the pool and the facilities are always clean. There is a good choice of places to eat and decent local hikes

Disliked Would be nice if offered a lower price for single travellers in small camper

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Liked The park is very well kept and ideally placed for what we had in mind for the two days we stayed, cycling the Colliers trail through the forest.

Disliked The only thing that let the site down for us was the toilet block that needs a few things sorting, hooks missing off the backs of doors, urinal out of order, a shower control that was very loose and a loose toilet seat, minor things but it let the side down when the rest of the site is so impressive.

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Liked Absolutely loved it here, superb facilities, fantastic staff excellent service
Will def be visiting again

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Liked Everything. Beautiful site.

Disliked Nothing to dislike

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Liked What can I say, the most amazing break. The facilities are second to none. We could walk for miles without touching a road - awesome for dog owners. Will def return for a weekend when the “tribute” acts are on

Disliked Absolutely nothing

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Liked We loved our stay! Lovely site, loads to do for kids. Two parks, evening entertainment, daily activities, lovely walks around.
We will be back soon! :)

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Liked lovely staff who was also very inviting and helpful. the pitches was lovely and spacious, will be back again!
the facilities they have on site included within the price are amazing, everything clean and tidy.
very happy with my stay, thank you.

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Liked Nothing

Disliked No communication on arrival. Had to find everything ourselves. Took ages to find our booking. No apology. Terrible communication before we went. Site had a powercut so didn't get to swim even though power back on before the end of the session. Advertised Sunday roast but staff said they don't do it. Staff had a "it's all too much attitude". grass pitches were waterlogged but unable to move even though lots of empty hardstandings. Other guests just upsticks and moved. Wifi was rubbish and kept cutting out.

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From the manager: *Same review as below*

Hi – thank you for your feedback.

As mentioned by our Reservations Manager, Pitch Up does not allow for two separate bookings (one for a pod and one for a pitch) to be linked or requested to be in the same area. However, Lauren personally handled your request and rearranged multiple bookings to ensure your pitch was located in the Meadow, close to your glamping pod.

We’re sorry to hear you felt there was no explanation of the park. Our check-in team provides a brief overview of the site and directions to your pitch upon arrival. Additionally, we supply all guests with a comprehensive welcome pack containing all the necessary information for their stay. Much of this information is also available in our “Good to Know” guide, which is emailed to you prior to arrival.

Regarding the power outage, there was a village-wide cut, and the National Grid advised an estimated restoration time of 9pm. This was the only information available to us at the time via their website. Unfortunately, we are not provided with exact timings, so we rely on their guidance. Thankfully, the power was restored quickly and efficiently, which was appreciated by both guests and staff.

We were fully booked over the weekend, but unfortunately, some guests choose not to travel to the site without informing us, which is frustrating. Others may arrive a day later, so while pitches may appear vacant, they are in fact booked.
We’re sorry that you were disappointed with the staff and your overall experience at Whitemead. We appreciate your feedback and will use it to continue improving our service.

Liked Not a lot. Had high hopes but felt truly let down

Disliked Very disappointing from the start. Our requests were ignored. Communication was poor the whole time. Couldn't find our 2nd booking for at least 10 mins on arrival. No explanation about park, we had to find everything ourselves. Asked by email about Sunday roast, was advised turn up and order. Arrived for Sunday lunch & told they don't do it even though its advertised on the website. No information about swimming apart from times. Luckily we didn't need money for a locker. Arrived for adult only session but after 15mins there was a powercut. Told power wont be back on until 9pm so dressed in dark and went back to van. Then the power came on within 15 mins. So didn't get to use the pool. Staff had a can't be bothered attitude. Friends asked if they could move from a gopping wet grass site, told full all weekend. However, there were available hard standings. Other campers just unpegged their tents and moved to spare sites. Our friend went home early as ground too wet.

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From the manager: Hi – thank you for your feedback.

As mentioned by our Reservations Manager, Pitch Up does not allow for two separate bookings (one for a pod and one for a pitch) to be linked or requested to be in the same area. However, Lauren personally handled your request and rearranged multiple bookings to ensure your pitch was located in the Meadow, close to your glamping pod.

We’re sorry to hear you felt there was no explanation of the park. Our check-in team provides a brief overview of the site and directions to your pitch upon arrival. Additionally, we supply all guests with a comprehensive welcome pack containing all the necessary information for their stay. Much of this information is also available in our “Good to Know” guide, which is emailed to you prior to arrival.

Regarding the power outage, there was a village-wide cut, and the National Grid advised an estimated restoration time of 9pm. This was the only information available to us at the time via their website. Unfortunately, we are not provided with exact timings, so we rely on their guidance. Thankfully, the power was restored quickly and efficiently, which was appreciated by both guests and staff.

We were fully booked over the weekend, but unfortunately, some guests choose not to travel to the site without informing us, which is frustrating. Others may arrive a day later, so while pitches may appear vacant, they are in fact booked.
We’re sorry that you were disappointed with the staff and your overall experience at Whitemead. We appreciate your feedback and will use it to continue improving our service.

Liked Great campsite, good facilities, good food and ale.

Disliked Nothing

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