Black Prong Resort

Camping and touring

Admission

• Admission is only permitted after registering at reception.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

General

• Bookings are nominative and non-transferable.

Changes to your holiday

• Bookings cannot be amended within 3 day(s) of arrival.

General

• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.

Safety

• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the campground/park are unlit.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Pool

• Only park guests are authorised to use the pool.

Safety

• Please do not touch or feed the animals.

Pool

• Please note there is no lifeguard on duty.

General

• Public areas are non-smoking.
• Quiet hours must be respected between 11 p.m. and 7 a.m..

Reception

• Reception is unmanned after 5 p.m.. Please inform the campground while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

Safety

• Swimming in the lake is not allowed.

Pool

• Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.

General

• The campground/park is not liable for any refund in the event of force majeure.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Units will be allocated on arrival.

Visitors

• Visitors must register at reception and pay their fee.