Afon Braint

Liked Clean amenities

Disliked unfortunately I had a very uncomfortable experience on arrival with a male member of staff.

Due to travel delays we arrived at 5:36pm and phoned the number in the booking email as instructed. We were told the site closed at 5pm, which already seemed quite unusual for a campsite. I apologised several times for being late and even offered to leave and find somewhere else if it caused a problem.

During the conversation he repeatedly reiterated that the 5pm closing time was stated in the booking information. After checking the Pitchup booking advert later, I could see it is technically listed, but it is buried within the policies section and not particularly obvious when making the booking, this was a last minute booking so it was something I had genuinely missed.

Despite apologising multiple times, my apologies were never acknowledged and the tone of the conversation remained abrupt and quite dismissive. It felt very much like being told off rather than simply being checked in.

The most uncomfortable part (and the reason for the 1 star rating) came when my husband joined us. His demeanour changed almost instantly. His tone became polite and friendly, and from that point on he directed everything to my husband. Even though I had been the one speaking with him and dealing with the booking, he essentially stopped acknowledging me altogether.

During the site briefing he continued addressing my husband while completely ignoring me, despite the fact we were both standing there. The change in tone and body language was very noticeable and it left me feeling quite uncomfortable and unwelcome.

I understand that arriving late may cause inconvenience, and I had already apologised several times and offered to leave if needed. However, the difference in how I was treated compared to my husband was very noticeable and disappointing.

As a woman who often travels and camps, I also feel it’s important to say that if I had been arriving alone, the interaction would have made me feel very uneasy about staying on the site.

For clarity, the entire interaction at the gate and briefing area was captured on our dashcam, so my review simply reflects what took place.

The site appears to have many positive reviews on here and also on Google, which is why we booked in the first place. However, I would encourage anyone considering staying here to also read some of the lower rated reviews and the responses to them to get a fuller picture of other guests’ experiences.

Based on this experience, I would not feel comfortable returning and felt it was important to share so others can make an informed decision when booking.

Recommend to friends Visit again

From the manager: Melissa, I’m sorry that you had to wait at the main gate for a member of staff to come across to the site to let you in following a late arrival. From the offset, the need to wait to get on the site appeared to be an issue for you and you took objection to everything being said – I cannot recall finishing a single sentence during either the phone call or when opening the gate to let you in. You repeatedly interjected in an aggressive manner, including claims that the arrival information could not be seen on the Pitchup website or within the booking confirmation email provided by Pitchup. Prior to receiving this review I had actually reported your observations to Pitchup for investigation, so I appreciate the confirmation in this review that the information had indeed been provided to you; I shall forward this update to them. I have also been made aware that you have been using Pitchup for making bookings for a number of years now, so I am confused as to how you have come to the conclusion that you have (as I had been given the impression that you were new user of Pitchup). Given it is a standard feature for sites to have an arrival time, for me it does not follow what you said when you were here with us. To be frank, I found your argumentative approach to gaining access to the site very uncomfortable and it gave me concerns about the rest of your stay. However on subsequently speaking to your husband Ricky about which pitches were available, I found him to be a pleasant and easy going chap to talk to and yes, he gave me the confidence to continue. However, this confidence was short lived once you snapped ‘No!’ when asked whether you had had a long journey to get here. With conversing with you in a general manner was also being unsuccessful, I was grateful that your husband was present for the remainder of our conversation, which is why perhaps you picked up on the lift in tone. Whilst your review attributes this to gender, I’ll be blunt here and confirm it was down to your attitude and manner towards your host. I appreciate that after a long journey, some may be grumpy, but I’m afraid to say that I found dealing with you very difficult indeed. Whilst I spoke to both of you throughout, you said nothing for the remainder of the conversation and generally looked towards the ground.
Thankfully, the other reviews do speak for themselves, with feedback provided by a whole range of guests, both male and female.

Liked Gorgeous views, friendly staff, really dog friendly (welcome dog treat on arrival) and great location. Clean facilities. Cute cafe - I only had a coffee but the menu was great and lots of gluten free options. Only one mixed gender toilet - but only 5 pitches so not much issue in waiting

Recommend to friends Visit again

Liked Friendly host, good facilities and nice sized pitch. Great views.

Recommend to friends Visit again

Liked really friendly owners, clean facilities and great view of Snowdonia mountains. Second time staying at this campsite, Newborough village and beach not far from the site. Great for cycling.

Disliked Nothing to dislike.

Recommend to friends Visit again

Liked Nick was so lovely helpful and welcoming. I really loved the site

Disliked nothing

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Liked really friendly staff beautiful view great campsite:)

Recommend to friends Visit again

Liked Spotlessly clean site, great facilities, super value for money, good sized pitches. Great for Newborough beach and the town in a stunning location and Super hosts.
Cafe was an added bonus and served up a fabulous breakfast!

Disliked Nothing

Recommend to friends Visit again

Liked Extremely helpful welcome on arrival. The owners even offered meal and breakfast for us even though the cafe was closed. The entire site, although small was very clean and set out really well. We will definitely return. Well Done and Thankyou

Disliked Absolutely nothing to dislike.

Recommend to friends Visit again

Liked Peaceful surroundings,beautiful views,and plenty of stars out on a clear night. Friendly welcome with a treat for the dog! Nice walk to newborough beach

Disliked Only 1 toilet open,shared with people stopping for the cafe . Price with electric a little high,given no showers or other facilities compared to other sites we have stayed on.

Recommend to friends Visit again

Liked Very warm welcome and easy to find. The gent who met us at the gate was really friendly and professional. He showed us to our pitch and made sure we got our electric hooked up and working. He then gave me a brief tour of the facilities before leaving us to it. Ideal hassle free short stay option.

Disliked Nothing to dislike.

Recommend to friends Visit again