Sandford Holiday Park

Liked Lots to do

Disliked Cold showers

Recommend to friends Visit again

From the manager: Hi Scott,

We apologise for any disappointment you may have experienced during your holiday. Your feedback is extremely valuable to us as we continually strive to improve both our products and services.

By sharing your suggestions, you are helping to ensure that your comments are heard by our management team and considered for future improvements. We do hope to have the opportunity to welcome you back to one of our holiday parks in the future and provide you with a more enjoyable experience.

^JC

Liked I was with my family, pitch was under a tree so had extra shade

Disliked Everything has gone downhill, been here multiple times. It was dirty in toilets, they were blocked and cold showers. Other people there were partying and singing loudly at 3am, and nothing was done to stop them. Had to book everything, huge queues. Will not be returning

Recommend to friends Visit again

Liked Site is lovely
Nice lay out

Disliked Food chippy a rip off food quality very poor worst I’ve ever had !! After the first night load of food we didn’t eat at all after , here , also cost of drinks very high

Swimming pool a complete let down didn’t Evan manage to get in after queuing for 45mins gold to come bck at 2 still qued then told can’t take any more in complete let down

Recommend to friends Visit again

Liked The showers were good, the chicken take away was good value and the arcade was good

Disliked The outside pool wasn’t open all day, and when it was you couldn’t get in as everyone wanted to use it, the fish and chip takeaway was a rip off for 3 cod and 3 half a dozen chips came to £45.00 their portions were terrible!
There were big rats running around the touring area!
It was too busy, With a lot of parents letting their very young kids just run riot, looked like out of sight out of mind, even while moving of the site the kids were running in the way, didn’t see any security anywhere

Recommend to friends Visit again

From the manager: Hi Gill,

We always strive to provide our guests with a positive experience, so we are genuinely disappointed to hear that we did not meet your expectations on this occasion.

Please be assured that your comments will be shared with the park team and carefully reviewed so that any necessary improvements can be made as quickly as possible. Guest satisfaction is extremely important to us, and we are very sorry that your experience fell below the standard we aim to deliver.

We do hope this will not discourage you from visiting us again in the future, as we are confident we could provide you with a much more enjoyable stay next time.

^JC

Liked When we left

Disliked Children running through the pitches all the time knocking all the guide wires, werent able to take our children swimming the whole time we were there, also had a rat come to the back of our tent

Recommend to friends Visit again

From the manager: Hi Annelie,

We're sorry to hear that you're disappointed with your experience.

We would really appreciate it if you could provide us with more details about your feedback so that we can understand how to improve. Please feel free to reach out to us at https://www.parkdeanresorts.co.uk/contact-us/holidays/complaints/ Thank you! ^JC

Liked A great welcome from all the staff. Great sized pitch, loved the fact there was hedges either side. Wonderful park, had great fun playing crazy golf & the 2p machines in the amusement arcade. The showers & toilets were spotlessly clean no matter what time you use them. Plenty of hot water. Good food at the on site restaurant.

Disliked A hedge along the rear of the pitch would be better. We didnt like the "vacate the pitch by 10am" why so early especially as the next person cant arrive until 2pm.

Recommend to friends Visit again

From the manager: Hi Deborah,

Thank you for taking the time to share such lovely feedback. We’re delighted to hear you received a great welcome from the team and enjoyed your pitch, the facilities, and the entertainment on park. It’s especially nice to know you found the showers and toilets consistently clean and that you had fun making the most of the activities and restaurant.

We also appreciate your comments regarding the hedge on the pitch and the 10am departure time. Feedback like this is really helpful and will be shared with the relevant teams as we continually review how we can improve the guest experience.

Thank you again for your kind words, and we hope to welcome you back to Sandford again soon.
^EC

Liked None

Disliked Shower blocks good but had issues with toilets not flushing and showers flooding the walking areas after use.

Recommend to friends Visit again

From the manager: Hi Paul,

Thank you for your detailed feedback, Paul. We’re glad to hear you found our cleaning staff very good, but we’re sorry that other aspects of your stay did not meet your expectations.

We appreciate your comments regarding the shower blocks and toilets, as well as the issues with flooding and pitch location. This feedback is invaluable and will be shared with our maintenance and site teams to help improve the facilities and pitch allocations.

We’re sorry that your experience was affected by these issues and hope we may have the opportunity to provide a more enjoyable stay in the future. ^EC

Liked Everything - very clean, friendly staff especially cleaning staff, easy access to other places, good sized pitches, easy access to facilities, security systems made you feel safer. Will stay again.

Disliked Nothing

Recommend to friends Visit again

From the manager: Hi,

Thank you so much for your fantastic feedback. We’re delighted to hear you had such an enjoyable stay and that you found the site clean, welcoming, and well maintained. Your kind comments about our staff, especially the cleaning team, will be greatly appreciated.

It’s wonderful to know you felt safe, enjoyed the spacious pitches and convenient facilities, and found the location ideal for exploring the surrounding area. We’re especially pleased to hear you’ll be returning in the future.

Thank you again for your lovely comments — we look forward to welcoming you back soon. ^EC

Liked Beautiful campsite in lovely forest setting. The facilities were very good , showers clean and well
maintained too. Bar area was also good with great selection of drinks to suit everyone. Customer service staff very helpful.

Disliked Water tap on touring pitch didn’t work so had to get water from elsewhere.

Recommend to friends Visit again

From the manager: Hi Vicky,

Thank you for your lovely review and for recommending us. We’re delighted to hear you enjoyed the lovely forest setting and the clean, well-maintained facilities. It’s also great to know our team provided helpful customer service during your stay.

We’re sorry to hear about the issue with the water tap on your pitch and appreciate you bringing this to our attention. This will be passed on to our maintenance team to investigate and ensure it is resolved.

Thank you again for your feedback, and we look forward to welcoming you back in the future. ^EC

Liked Schoon sanitair, vriendelijk personeel.

Disliked Geen communicatie migelijk vooraf, voor 2 uur langer verblijven £15 durven te vragen.

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From the manager: Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you found our facilities to be clean and our staff to be friendly during your visit. Your feedback means a lot to us, and it motivates our team to continue providing the best possible service. We truly appreciate your kind words and support, and we look forward to welcoming you back again soon for another great experience. ^AB