Pine Cones Caravan and Camping

Liked Pod was very comfortable and offered hob, microwave kettle and toaster. Didn't need for anything.
Shower room was a joy, plenty of hot water and room to get dressed.

Disliked Only being able to stay 2 nights due to work commitments

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Liked Clean toilets and shower facilities
Good WiFi connectivity
Spacious pitches

Disliked Poor customer service - had an incident with a member of staff that said I was travelling too fast when leaving the site. I have no issue with this being said but the way it was said was aggressive and confrontational. At this time I was taking my young son to the hospital.

If your on the fully serviced pitches there is a lot of traffic noise.

The external code for the barrier is different to the internal barriers however the signs on barriers and code pad said they are the same. The external barrier code is in the leaflet that is given out but it’s not obvious and i know I’m not the only person on the site who had the same issue. This should have been mentioned on arrival.

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From the manager: Thank you for taking the time to leave your feedback. We're pleased to hear that you enjoyed our clean toilet and shower facilities, good WiFi connectivity, and spacious pitches.

We're sorry to hear that you were unhappy with your interaction with our site warden. I have spoken to him regarding the incident, and he assures me that he did not speak in an aggressive manner. He did, however, confirm that your speed was considerably above what is appropriate for the site. Given the speed you were travelling, he needed to raise his voice above a normal conversational level to ensure he could get your attention. The safety of all our guests is our highest priority, particularly during the school holidays when there are many children and adults walking around the park.

Thank you also for highlighting the issue with the barrier codes. Following your feedback, the arrival signage has now been updated to clearly show the correct information. The external and internal barrier codes were intentionally separated to improve the security of the park; however, the sign on the entrance barrier was unfortunately not updated at the same time, and this was an oversight on our part. We appreciate you bringing this to our attention and apologise for any confusion this caused.

We value all guest feedback as it helps us improve the experience for everyone, and we thank you for taking the time to share your comments.
Pinecones

Liked Site was lovely.
Great bar and outside seating, takeaway and the staff were all lovely. Individual toilets with a shower in each, really clean. We loved it, will be going again

Disliked Nothing

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Liked Spacious pitches and helpful staff.

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Liked I loved it

Disliked Nothing to dislike

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Liked Dogs made welcome

Disliked Toilet block mixed with the shower and sinks. Bar area restrictions on opening times. Hardly any shade. Close to a main road noisy at times

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Liked Location good with great dog walks right on the doorstep.

Disliked Some road noise. Space between opposite pitches was quite narrow which caused a number of people to have issues parking up and moving.
Not a problem for our visit as site not full but number of toilets quite low for overall site.

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Liked Site was okay

Disliked Very noisy road toilets could do with an update water dripping in all I used
Very powerful smell of sewage which is why we left early

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From the manager: Thank you for taking the time to leave your feedback. We’re pleased to hear you felt Pinecones was a nice site, although we’re sorry that aspects of your stay did not meet your expectations.

Following your review, we checked the drainage system and can confirm that everything is working correctly. During your stay, temperatures reached around 37°C, and in exceptionally hot weather drains can naturally produce stronger odours than usual.

Whilst we appreciate your comments regarding the bathrooms, we would respectfully disagree with the description of them as dated. Our individual shower rooms are modern, clean and well maintained, and they receive many positive comments from guests. They are cleaned regularly throughout the day, and we take great pride in maintaining a high standard.

With regard to the road noise, we do acknowledge that, as our site is located close to the A149, some traffic noise can be heard. This is clearly mentioned before booking, and whilst the vast majority of our guests find it perfectly acceptable, we appreciate that everyone has different levels of sensitivity to noise.

Thank you again for your feedback. We always welcome constructive comments and wish you all the best with your future camping adventures.
Pinecones

Liked Loved the location, everything was an easy drive to get to.
Loved the private shower/toilets with the music and a quiet room for those who don't like music or easily stimulated.
Was lovely and clean and great WiFi.

Disliked Disliked that the bar not opening until later in the morning so couldn't get breakfast, and it closed in the afternoon. Would have been nice to grab a drink or food in the evening time once you've finished about your day.
Also the drinking water was cloudy but perhaps that due to the location and extra chalk?

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Liked Everything about this site is amazing except for the acorns dropping on the van all the time lol so clean on quiet second time coming back and will return. Picked a good week it was 30 plus degrees all week.good site with shops to far away.beach not far away as well

Disliked Nothing ! Except some people need to read the instructions on where to park their cars

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