Greenacres Campsite

Μου άρεσε Shower / toilet Facilities, layout of the site, location

Δεν μου άρεσε Nothing

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Μου άρεσε Clean site very close to local attractions

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Από τον διαχειριστή: Thankyou for leaving a review, we're glad you enjoyed your stay! We hope to welcome you back soon.

Μου άρεσε well laid out pitches when on the campsite

Δεν μου άρεσε Steep hill with very poor off road surface from the main road until you reached the campsite

charge of £1 per day for wi-fi connection ( 2 users = £2 per day)

grey water waste awkward to use with wastemaster

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Από τον διαχειριστή: Thanks for your feedback.
We are looking forward to starting work on the drive at the end of the season - we can't wait!

Μου άρεσε Large pitches, small site, quiet, easy walking distance to Coleford town.

Δεν μου άρεσε Portaloos in camping field were unclean on first night closed the rest of my stay (4 nights). Extra costs for electric and wifi. No one around to check me in.

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Από τον διαχειριστή: I am very sorry about the portaloos - mortified in fact - they were meant to have been collected before your arrival and were on site for a private function earlier in the week. As soon as I realised they had not been collected, I locked them, as they were not intended for use by our campers.
I am pleased to see that you gave us a 5/5 for cleanliness though and am happy that our toilets and showers were up to their usual standard.
We are only a small family runs site so it is not possible to man reception 24 hours. When guests arrive after hours, we leave a notice with directions to their pitch, along with our phone number if any assistance is needed – we live on site, so we’re always close by if needed.
To clarify, there was no extra charge for the electric - please check your original booking on Pitch Up - you had not added electric to your booking and therefore had not paid for it so we charged you when you were here even reducing the cost as your usage was so low.
Lastly, we’ve found it necessary to charge for Wi-Fi to help prevent heavy downloads (like movies) from slowing it down for everyone. I hope that makes sense!

Thanks again for your feedback, and I hope we get the chance to welcome you back soon!

Μου άρεσε Lovely clean site

Δεν μου άρεσε Setting up the electric and then only last until midnight and cost me £10 - we only used the kettle once as the van had solar for lights

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Από τον διαχειριστή: Hi Teresa
Thank you for your feedback. We’ve recently installed and are currently trialling new MetPow meters with the aim of moving to a pay-per-kWh system next season, instead of the current flat rate of £6 per night (not £10). We believe this will be a fairer approach, especially for guests like yourself who use only a small amount of electricity.
The system operates via an app, and it’s possible that you may have accidently set the departure time to midnight instead of midday. If so, the power would have switched off automatically, but you could have reactivated it through the app.
We really value your feedback, as it will help us improve the instructions and guidance we provide for using the new system.
I am pleased to see that otherwise you loved the site and hope you will consider returning to try out the app with clearer instructions in place.
Best regards
Maureen

Μου άρεσε Quiet, clean, nicely kept site

Δεν μου άρεσε The way the electric is to be supplied - need to use tech , ie download app etc.
Also entrance road could do with potholes being filled in

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Από τον διαχειριστή: Thank you for your review. I am pleased you enjoyed your stay and hope to welcome you back.
We are trialling the electric app as a step towards metered usage next year - it is good to know what people think and we will take that on board for when we launch it next year.
The drive is next on our list - we are currently waiting on planning permission to alter it and are looking forward to starting work at the end of this season.

Μου άρεσε The surroundings were beautiful, close to a lovely village and the reception/shop offered an array of snacks and goodies. The shower facilities were well maintained.

Δεν μου άρεσε The downside was the portaloo which was situated directly next to our given numbered pitch. The smell was awful so we had to move our tent set up further away to avoid the smell, and hope that no one was given the next slot

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Από τον διαχειριστή: Thank you for your feedback. I am glad you enjoyed your stay.
Sorry for the portaloo - it was brought in temporarily for a private event and should have been collected before your stay—this was an oversight on my part - I should have checked it was collected. Thankfully you were able to shift your setup, and I appreciate your understanding. I’ll make sure this is avoided in future and look forward to welcoming you back again soon!

Μου άρεσε Nice amount of space between pitches, good location,

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Μου άρεσε Facility’s and shop pitch was a great size
Really friendly and helpful and great location for Forest of Dean activities

Δεν μου άρεσε None

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Από τον διαχειριστή: Thank you for your review - we are really pleased you enjoyed your stay and hope to welcome you back!

Μου άρεσε We really enjoyed our weekend away. The site is clean and tidy. Pitches are a good size. The staff are fantastic and very helpful even cooking us food when I think we ordered late. Nothing was too much trouble. We will definitely go back.

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Από τον διαχειριστή: Thankyou for your lovely review! We're really glad you enjoyed staying here at Greenacres, and look forward to welcoming you back to our site!