Billing Aquadrome

Positiv Lovely welcome
Spacious pitches

Negativ Very cold showers and very small
Food was ok , not worth money
Slow service
Evening entertainment is more for adults
Swimming pool lockers; small and broken

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Vom Platzbetreiber: Thank you for your feedback, and I’m really pleased to hear you received a lovely welcome and enjoyed our spacious pitches.

I’m sorry to learn that other aspects of your stay did not meet expectations. The points you’ve raised regarding the shower facilities, food value, service speed, evening entertainment, and the condition of the swimming pool lockers have all been noted and will be reviewed with the relevant teams.

We have spent many hours reviewing and improving our food menus to provide great value for money, and we will continue to refine this based on feedback like yours. Our Tribe team works incredibly hard to deliver the best activities and entertainment on park, ensuring special memories are made for all our guests.

I am particularly sorry to hear about the lockers. We have invested in our swimming pool for 2026, and I will personally go back and take a closer look.

We are continuously working to improve all areas of the park it’s in our nature to listen to our guests and make ongoing enhancements wherever we can.

Your feedback is incredibly valuable in helping us do just that.

Thank you again for taking the time to share your experience, and we do hope to welcome you back in the future so you can see the improvements for yourself.

Positiv Spacious pitches, absolutely loads to do with kids, clean facilities, lovely warm pool, pub just outside the site. We did the alpaca care and stuffed toy activities and our little one loved it, very reasonably priced

Negativ Showers and changing rooms to the pool were quite run down but looks like refurbishments are starting

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Vom Platzbetreiber: Thank you so much for your lovely feedback!

We’re so pleased you enjoyed your stay spacious pitches, lots to do for the children, and those special moments like the alpaca experience with our wonderful ladies really do make the memories, and always great value for money too.

It’s in our nature to keep raising the bar, and we’ve invested millions into the park and we haven’t stopped there! Our activities and entertainment programme is fuller than ever so everyone can have the best time. Our parks touring teams take real pride in what they do, making sure you arrive to a clean, well-presented touring field and feel welcome from the moment you arrive.

Thank you as well for your feedback on the pool changing areas we have already investing in our swimming pool facilities, and improvements are underway as we continue to develop and enhance the park.

We really appreciate you taking the time to share your thoughts, and we can’t wait to welcome you back for even more fun and memories.

Positiv N

Negativ swimming pool was cold. Entertainment and pub was closed even though it said there was entertainment on.

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Vom Platzbetreiber: Thank you for your feedback I am really sorry to hear that parts of your stay did not meet expectations.

We would have sent an email prior to your arrival to advise of any facilities that were unavailable, and I am very sorry if this impacted your experience. Unfortunately, the venue closure was out of our control, and I completely understand how disappointing this must have been.

I am also sorry to hear that you found the swimming pool cold. I will make sure this is passed on to the team so they can check and make any necessary adjustments.

Our Tribe team did run entertainment and activities at the amphitheatre for our holiday guests.

It’s in our nature to listen and improve, and your feedback is incredibly important in helping us do just that.

Thank you again for taking the time to share your experience with us.

Positiv Found site near toilets
Nice stream running through grounds

Negativ No-one checked us in, no-one told us where anything was or explained how we find a site or which was ours.
Anyone could have got in and had free accommodation for the night.
Was absolute chaos and we had no idea how it was supposed to.

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Vom Platzbetreiber: Thank you for your feedback. I’m really pleased to hear you found your pitch close to the toilets and enjoyed the stream running through the grounds we’ve tried to ensure everything you need is fairly close by, so I’m glad this worked well for you.

I am sorry that our Welcome Team did not give you directions or information on arrival. They are there to help and support you, as well as ensure the safety and comfort of all our guests, so I apologise that this wasn’t your experience.

Please be assured that our Touring Team, Security, and Welcome Teams are all very aware of who should be on the park. Anyone we are unsure of is challenged.

Your comments are helpful, and we will follow this up to make sure guests receive clearer guidance when arriving.

Thank you again for sharing your thoughts, your feedback helps us continue improving the experience for everyone.

Positiv Sense of freedom if you don’t want to use
excellent entertainment and facilities

Negativ Mud in areas, some noisy families or teenagers

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Vom Platzbetreiber: Thank you so much for your lovely feedback and for sharing those stunning pictures they really capture the beauty of the park! We’re very lucky to have such a large, open space filled with wonderful wildlife, giving guests that true sense of freedom you mentioned.

We are always looking at ways to improve the park, and signage is something we’re keen to review. Apologies regarding the mud we’re already sleeves-deep in a new project to make further improvements for 2026.

Thank you also for your feedback on security patrols; this has been passed to our team so we can continue enhancing the guest experience.

We hope to welcome you back again soon for another relaxing stay!

Positiv Great stay with great amenieties
Well maintained place
Good entertainment activities 4 all

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Vom Platzbetreiber: Thank you so much for your lovely feedback!

We’re thrilled to hear you had a great stay and enjoyed our amenities and entertainment activities. It’s fantastic to know our team’s hard work is making a difference.

We can’t wait to welcome you back for another amazing stay!

Positiv Dog friendly

Negativ Very muddy due to the works being done on the field the road need some attention
The drains in the showers were not working as they should be.

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Vom Platzbetreiber: I’m so sorry there was a disturbance during your stay we’re just so excited to begin the improvements across the park! I’ll be informing our touring teams about the drainage in the showers to make sure this is addressed quickly.

It’s great to hear you enjoyed the dog-friendly atmosphere, though I completely understand the challenges with the muddy ground while the works are underway. The road surfaces are also on our radar for attention.

I’m sorry your experience led to a 1-star rating we truly want every stay to be a 5-star one! Please do come back soon so we can show you the improvements first hand.

Positiv Close to the entertainment areas, plenty of space. Ladies toilets were fine and warm, hubby reported the men's were not as pleasant. Well stocked shop, selling very welcome coffee and pastries in the morning.
We had fish and chips in the evening, which were beautiful and cost £18 each.

Negativ We arrived after dark, having never been to the site before so we were a little confused when we were told by the person on the gate 'just park anywhere' Anyway we did, but it was fine!

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Vom Platzbetreiber: Thank you for sharing your thoughts! We’re thrilled you enjoyed our holiday park’s fantastic location, spacious grounds, and beautiful wildlife.

We’re glad the new park shop hit the spot we make sure it’s well stocked, and it’s always great to hear our warm, yummy morning pastries went down a treat! And of course, our famous fish and chips get everyone debating: salt and vinegar or not?

I’m sorry that the men’s toilets weren’t up to standard I’ve passed this on to our touring teams to sort. I also apologise that our Welcome Teams didn’t direct you as clearly as they should have on arrival we’ll make sure first-time visitors feel more confident finding their way next time.

Your feedback helps us improve, and we can’t wait to welcome you back for another stay full of good food, wildlife, and space to relax!

Positiv Great site, fun for a family.
Wonderful pitches for campervan

Negativ The showers and toilets were not suitable for use really,too small, no where to put clothes, dirty and cold. Sinks not suitable for contact lens wearers

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Vom Platzbetreiber: Thank you so much for taking the time to share your feedback. I’m pleased to hear you enjoyed the site and found it great for families with wonderful pitches for your campervan.

I’m genuinely sorry to hear you were disappointed with the shower and toilet facilities. This is certainly not the standard we aim for. Our facilities should always be clean, warm, and practical for all guests, including those with specific needs such as space for clothing or contact lens care. I will be passing this straight to our touring management team so we can address these concerns urgently.

It’s in our nature to keep improving, and comments like yours help us do exactly that. I do hope we can welcome you back in the future to show the improvements we’re making.

Positiv Plenty of space. (was on Shelduck 2)

Negativ Toilets were dirty (in the evening, they were cleaner the next morning)
No grey water disposal facilities.
No map provided.
Electric outlet did not work.(was able to hook up to outlet on the next door spot)

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Vom Platzbetreiber: Thank you for your feedback. I’m really sorry to hear you found the toilets dirty in the evening. Our touring teams check these regularly to ensure they’re kept clean, and I will pass this on so we can address it promptly.

Regarding the map, we do email this ahead of arrival, but we also have larger printed maps available at Reception for anyone who may need one. We do have our Elsan waste point located on the touring field, and I’m sorry this wasn’t easy to locate. Clearer signage is something we are actively working on it’s in our nature to keep improving.

Thank you again for sharing your thoughts. We appreciate it and will use this to make things better for our guests.