Brook House Farm Camping and Caravan Site

Líbí se Area and look of site when booking.

Nelíbí se Arrived to find a 'Closed' sign, rang the two phone numbers with no reply. Eventually a man appeared and rang the owner who answered his call.
It appeared that their toilet/shower block had been burnt down a week before and the facilities contained of one builders portable toilet and one portable shower! We were not told about this in our booking and as we had no facilities in our campervan and the owner assumed we were in a caravan this wasn't ideal. A refund was i felt reluctantly offered. I never received the refund and my messages went unanswered.
Apart from not receiving a refund out of courtesy we should have been advised of the washing facilities etc when booking.
Disappointing to say the least!

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Líbí se Customer service, location

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Líbí se We had such a lovely stay at Brook house Farm Camping and Caravan Site in one of their glamping lodges. The location was beautiful and peaceful, and the host was so welcoming and friendly. The lodge itself was spacious, spotless, and very comfortable and warm, with ready-made beds, plenty of electric sockets, and tea/coffee facilities – everything you could need for a relaxing break.

The on-site bar was a real highlight too, serving delicious pizza on our visit and there was a great selection of drinks.

Overall, Brook house Farm Camping and Caravan Site was the perfect combination of comfort and nature, and we would highly recommend it to anyone looking for a relaxing and enjoyable glamping or camping getaway.

Nelíbí se Nothing.

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Líbí se Camping pod was clean and tidy on arrival.

Nelíbí se We booked a little last minute break away for the bank holiday and on arrival the host mentioned they recently had a fire so there was no shower block available and over 100 people would share I shower cubicle. The host mentioned it happened a few days ago but we found out it was at the start of August! Wouldn’t book again!

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Od správce: Thank you for your review.Unfortunately our shower block went up in flames few days prior.I tried to contact everyone regarding this.Has it was bank holiday I only managed to get one shower cubicle and the holiday let shower was available from Sunday.5 portable toilets.The company cleaned them Friday and Sunday for us.
I also have offered everyone a free stay when our new block is up and running.
It is already up to having its roof on.
Has I stated to everyone it was beyond my control,and has you can see with the other reviews people wanted to come instead of cancelling there stay which I would of refunded.Sorry once again.

I mentioned

Líbí se The lodge was a lot more spacious than expected, with comfy beds and a futon. Great to have a decent size fridge and some kitchen amenities.

The site was lovely and peaceful, apart from our kids :) great field for them to play and really liked the potting shed and beer garden where we enjoyed a breakfast roll and afternoon drink.

Had to use portaloos and portashower due to the new ones being built but this was fine with us and they were always topped up with toilet roll and sanitizer.

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Líbí se Great location, amazing hosts. Landlord even helped us to park our caravan :)
Landlady is also very nice and lent us a bowl for our son's breakfast.

Nelíbí se nothing, coming back for sure.

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Líbí se Everything, very pretty area

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Líbí se Lovely evening camping on a great site followed by breakfast at the cafe which was spot on

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Od správce: Glad you enjoyed your stay.

Líbí se Beautiful place for a break, family friendly and peaceful. Cafe, bar and shop on site. Would recommend hiring a fire pit and wood is available on site. Owners are lovely and go above and beyond. Would highly recommend this place.

Nelíbí se Nothing at all.

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Líbí se Place was lovely! Owner welcoming after the chaos on the day we arrived Also lovely on site pub very reasonable. Unable to get food the day we arrive due to a fire 2 days before. So went to the local pub which was a 10minute walk. Food was delicious.

Nelíbí se When we arrived nobody was there. So tried phoning and tried knocking doors but still nothing for15 minutes. Just a sign saying closed. Managed to flag someone down who was guest, Then to be informed there had been a fire in the shower block 2 days ago . No staff available to talk to us.shortly after the owner came over and said if we wanted to go home we would get a refund or stay and get another free stay . Which by the way never got to re book. So never got that ! Also there was an incident on the second night which the owners did try to resolve as quickly has they could. Maybe review same sex groups .

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Od správce: We would like to apologise for this,unfortunately our shower block went up in flames and our electric metre blew up.We had electricians working to get all our power resumed.We were on the property but not in cafe due to no electric in there.
Our new block is well on its way and I offered you a free night when all sorted.Which we will honour.If you just call us and we can sort that for you.
Like this weekend I phoned all customers and told them the situation and offered them a free night when the new block is finished.
Very trying time but everyone seems happy this weekend.