喜欢 Upon arrival, we were greeted by Dan, who was exceptionally welcoming and professional. He guided us to our pitch and provided helpful advice about the local area, which we greatly appreciated. The campsite itself is relatively small, and we found this to be a positive aspect, as it contributed to a peaceful and calm atmosphere throughout our stay. The toilet and shower facilities were consistently clean and well maintained, which further enhanced our experience.Although we spent much of the day exploring the surrounding area, it was always a pleasure to return to such a relaxing and well‑kept environment. The overall sense of tranquillity made our time on site thoroughly enjoyable

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喜欢 We appreciated that there were a wide range of activities available for the children, which would have helped to keep them engaged and entertained throughout our stay. However, the inability to book these activities meant they didn't get to do much.

不喜欢 Upon arrival, we were allocated a pitch number; however, when we reached the designated location, the pitch was already occupied. The surrounding area also appeared to be a hub for late‑night parties, which was wholly unsuitable for a family with young children. When we reported this issue, we were simply advised to “just find another pitch.” While we did relocate, this left us feeling uncertain and uncomfortable throughout our stay, as we had no reassurance that the pitch we chose was legitimately available. Travelling with four children, this lack of clarity and organisation was far from acceptable. The pitch we selected was situated next to the main road. Although this initially seemed convenient, the situation changed significantly during the evening. A number of fast driving vehicles seemingly boy racers, repeatedly sped past, creating a genuinely unsafe environment. Their unpredictable behaviour meant we could not allow our children to play freely, as the risk posed by the speeding vehicles was considerable. During the nights, loud partying continued into the early hours of the morning. The strong smell of cannabis was present in the air, and on one occasion individuals appeared to be engaging in drug‑related activity directly outside our awning. This made us feel extremely uncomfortable and raised serious concerns about safety and site supervision. We also attempted to book swimming sessions for our children but were unable to do so. After speaking with reception, we were assured that someone would contact us to resolve the issue. No one ever called back, and the matter remained unresolved for the duration of our stay. We were disappointed by the general standard of cleanliness across the site. The toilet facilities were consistently unclean throughout our stay, which was unacceptable for a family‑oriented campsite. Also, the facilities at the Venue were also below an acceptable standard in terms of cleanliness. Despite our best efforts to shield the children from the stress of these issues, my wife and I felt uncomfortable for the entirety of our stay. The combination of unclear pitch allocation, unsafe road activity, persistent late‑night disturbances, and visible drug‑related behaviour created an environment in which we never felt settled or secure. Ultimately, we made the decision to leave a day earlier than planned. The overall experience did not justify the cost of our stay, nor did it reflect a family friendly environment.

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来自经理: Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your stay did not meet your expectations, particularly when visiting with your family. We’re pleased to hear that you recognised the wide range of activities available for children. We’re sorry you were unable to secure the sessions you wanted and appreciate how disappointing this would have been. Activities can be booked two weeks in advance, and we communicate this information through our emails, social media platforms and website to help guests plan their activities ahead of their stay. Regarding the touring pitch, we’re sorry for the confusion you experienced on arrival. We understand how important it is to feel confident that your allocated pitch is secure, particularly when travelling with children. We will share your comments with the relevant touring team. We have park rules in place requiring low noise from 10pm, and our security teams are there to monitor the park and respond to reports of antisocial behaviour. We would always encourage guests to contact the team while on park so that concerns can be addressed as quickly as possible. We’re disappointed to hear about the cleanliness of the facilities. Our teams are working hard from early morning until late into the evening to ensure the toilet and shower blocks are cleaned and maintained throughout the day. We genuinely wish that all guests treated our facilities with the same care and respect as our park teams, as unfortunately this can have a significant impact on cleanliness between scheduled cleans. We appreciate your comments and understand why the combination of these issues affected your overall experience. It’s in our nature to listen and do better, and your feedback helps us identify where we need to continue improving.

喜欢 This was our first experience at Marwell Reaort. We really enjoyed it, enough to do for everyone. We got home and booked to come back again in a few weeks with friends.

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