Bainside House

喜欢 Very warm and friendly welcome from Fiona.
Great tip to use the Callconnect bus into Woodhall Spa.
Also a short walk to a local pub with good food.

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喜欢 Just returned from the BH holiday wkend - lovely friendly welcome from the owners - fantastic gravel level pitches with electric an tap on hand - lovely clean facilities an excellent hot showers - little hut on site where they sell a few essentials an logs for fire pits :) lovely riverside to walk the dogs - fishing pond on site charged at a daily rate - we will definitely be back again armed with the fishing gear - added bonus pub next door ;)

不喜欢 Absolutely nothing to dislike

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来自经理: Thankyou for your lovely review.
We are so pleased that you enjoyed the pitches, facilities and local walks.
We look forward to welcoming you back soon - next time with the fishing gear ready!!

Take care and enjoy your travels.

Fiona and Paul

喜欢 Warm Welcome by owners, lovely well kept campsite. Large level pitches. Definatly go back.

不喜欢 We went to Horncastle on a Monday, it was very difficult getting a taxi back. We should have pre booked one.

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来自经理: Thank you for taking the time to pop a review on, we are really glad that you enjoyed your stay.

Sorry you struggled getting back from Horncastle, there is a pre bookable bus service (call connect) which picks you up outside the campsite and runs to Horncastle, Woodhall Spa, Coningsby Monday to Saturday between 9am and 6pm, you can also book your return journey...maybe next time!

We look forward to welcoming you back.

Fiona and Paul

喜欢 All of it

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来自经理: We are so pleased that you enjoyed your stay.

Hope to welcome you back again soon.

Fiona and Paul

喜欢 Great site very peaceful

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来自经理: Thank you for your review, we are pleased that you enjoyed your stay with us and the peace and quiet.

Hope to welcome you back again.

Happy travels

Fiona and Paul

喜欢 The wife and me fished for 2 days catching about 8 fish each on both days all between 3lb to 8lb with lots of Lilly's where you can get snagged up , also the pub next door is very good for food but it's a bit expensive

不喜欢 On the way there had a phone call to say we can't have are pitch because it's water logged so I agreed to use a pitch next to the pub and we could pitch again the next day after 11AM because it was occupied ,so we lost time on are holiday having to set up a awning on the next day, we also smelt sewage now and again on the first pitch next to the pub not sure where it came from , the site could do with updating the toilets they were clean but very cold and doors need replacing not just putting a sign on the doors saying this, we had been very polite talking to Paul and he had been nice till the last day where I went to pay him for are 2 days of fishing , he was cleaning the shower and I said can I pay you for fishing he said how many days, I said 2 days me and the wife £10 each =£40 he said you can't pull the wool over my eyes you fished for 3 days Sunday Monday and tuesday I've been watching you on CCTV (nice to know) with CCTV everywhere even one on are caravan, we were pitching up on the Sunday till 3pm if he checks his CCTV, he then said, look at this... picking out pubic hair out of shower drain and putting it towards my face, I said we used are own shower in caravan nothing to do with us , with that he said give me the £40 and walked off not wanting to talk anymore, to Paul if you watch your CCTV you will see we only fished 2 days easy to spot me the wife and a Labrador all sitting together , on Monday and Tuesday. Your wife was very nice pity you couldn't be the same.

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来自经理: Thank you for taking the time to leave your feedback.

We note that you and your wife enjoyed the fishing and made use of the pub next door during your stay.

However, we must correct several points in your review. Prior to your arrival, you were clearly informed that the grass pitches were very soft due to recent weather conditions. While not waterlogged, they were unsuitable for vehicles, and to prevent any risk of getting stuck, you were offered a hardstanding pitch. You were also advised that you could move to a hardstanding pitch closer to the lake the following morning once it became available (check out for guests is 11am). This arrangement was explained in full and agreed before your arrival.
For clarity, you were not required to move pitches at any point and could have remained on the allocated hardstanding pitch which was only 200 yards from the lakeside, for the duration of your stay.

With regard to the facilities, you acknowledged that they were clean. Your additional comments regarding temperature and maintenance have been noted and will be addressed as part of ongoing improvements.

In relation to the interaction described, we do not accept the account as presented. Paul is consistently polite and professional in his role. Furthermore, on arrival you asked both Fiona and Paul on separate occasions about fishing prices, and the information was clearly provided to you each time. When you later approached Paul, he was carrying out his routine weekly task of cleaning the shower filters. At all times, our team conducts themselves appropriately and communicates clearly with guests, including in relation to pricing.

Finally, the intermittent odour you mention has not been reported by any other guests. Nonetheless, this will be checked.

We make every effort to be clear, fair, and accommodating. On this occasion, we are confident that the situation was handled appropriately and that accurate information was provided throughout. We therefore do not recognise your review as a fair reflection of the service received.

We wish you well in your future travels.

Fiona and Paul

喜欢 Great hosts, clean quiet site with good pitches and facilities.
Nice big showers and toilets kept in good order.

不喜欢 Nothing

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来自经理: Thank you so much John for taking the time to pop a review on.

So pleased that you enjoyed your stay with us and we look forward to welcoming you back anytime.

Sorry we missed you leaving site.

Happy travels

Fiona and Paul

喜欢 Good sized pitches gravel and hard stand. Not too many pitches. Lovely walks from door in all directions

不喜欢 Waterlogged when Heavy rain

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来自经理: Lovely to meet you both.
Thankyou for taking the time to pop a review on, we’re glad you enjoyed the spacious hardstanding pitches and the walks straight from the site.

Sorry about the rain! Sadly the British weather isn’t something we’ve managed to control yet. In very wet conditions we keep the grass pitches closed, which is why you were on hardstanding so no one has to drive on soggy grass.

Hope to see you again soon (perhaps with a little less rain next time!)

Happy travels

Fiona and Paul

喜欢 Lovely quiet site with lovely owners very helpful.

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来自经理: Thank you for your lovely review, we are pleased that you enjoyed your stay.

We hope to welcome you back again soon

Enjoy your travels!!

Fiona and Paul.

喜欢 Nice hardstanding pitch with power and water. Really pleasant and helpful owners.
Clean facilities. All good.
3 miles from Woodhall Spa and nice local pub less than a couple of minutes walk.

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来自经理: Thank you for your lovely review, we are so glad that you enjoyed your stay.

We hope to welcome you back again.

Enjoy your travels!!

Fiona and Paul