Ilfracombe Holiday Park

We were quite worried about going initially as there had been some really bad reviews and people had had their holiday cancelled at very short notice, but we we went and was pleasantly surprised! Our apartment had been freshly renovated so was lovely and clean and had everything you would need ,full kitchen Inc dishwasher , the only thing you need bring is your own towels and tea towels. There is a lovely big indoor swimming pool that is nice and warm which is open 9-5 and a bar with a bit of an entertainment section which is nice and reasonably priced. All staff we spoke to were extremely friendly and helpful. There is a hot food van in the carpark that served breakfast and then fish and chips or loaded burgers all again reasonably priced and tasty.

When you enter the park it looks very tired and drab , there was no entertainment on at all whilst we were there but that was probably due to covid . You are given your apartment number and a key code via email so you can check yourself in but our key box wouldn't open so we had to call maintenance to get the key , and then when we left we still couldn't get it open so had to put the key through the letter box in reception and hope they found it 🤔

Reasonably clean and kitchen was well stocked.

Very basic accommodation. Beds and seating areas uncomfortable.

Location - excellent activities in the area
Swimming Pool open, managed well for Covid
Relatively recent re-fit including shower room
Fish & chip van + Jamaican takeaway van
Dishwasher
Arrival managed by text + keysafe
Parking
Available at last minute when originally planned holiday for that week was cancelled.
Reasonable price for location, date and facilities.

Double mattress - better when we turned it over
Double duvet / cover were very different sizes
Only one set of plates/cutlery/mugs. With dishwasher it would be nicer to provide 2 sets.
One kitchen cupboard door loose.
Site services text number provided did not reply re. the above.
TV needed re-tuning every day, but then worked - told site manager on departure
Wifi only in bar - but it worked ok there.

We didn't see anything to like we arrived at 10:30pm and the room hadn't been cleaned. Moved us to another site 45 mins away which was much nicer. The staff on site were very helpful to try and resolve but the management team dealing with the issue were poor with a lack of communication.

Room hadn't been cleaned on arrival at 10:30pm

Nothing because we did not got to go. They never got back to me on emails that I have sent, which was about 4 of them, called more than 10 times and no one answered. Once I have managed to speak with someone that promised to get back to me but never happened. We booked to a week and waited for the payment to be taken and they only charged the deposit. Off course due the lack of response we hesitated to go, not not go there and not be able to have somewhere to sleep with a 5 yeara old child.

Lack of response and also, pitchup is only here to take the money and does not help after making the booking.

???

Litter everywhere.
facilities unavailable but we’re not informed before our stay.
Communication from staff was non existent.
Entertainment was poor.
Overpriced for what was available.
Rooms outdated and felt grubby.
No communal outside spaces.

Very clean facilities, well equipped kitchen
friendly staff. Caribbean food takeaway stall.

Lack of outdoor seating space.

Cleaned and spacious,close to supermarkets.

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Clean, modern appartment.

Long wait to check in, only to give given a code for a lock box outside appartment door. This could have been emailed and therefore prevented a very long wait.

Rooms were spacious with most things provided

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