Trelay Holiday Park

Понравилось: The site and toilets where spotless and the staff where very helpful
The best kept site I have ever been on.

Не понравилось: Nothing to dislike

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Понравилось: Lovely clean site

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Понравилось: Toilets and showers were immaculate nice quiet spotless site flat touring pitches reception were polite and very helpful excellent place

Не понравилось: Nothing 5star

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Понравилось: Bus stop outside the campsite (but be warned, the last bus is around 6pm from Looe and Taxi is expensive).
Clean shower blocks and very polite grounds keepers who always spoke to us in the morning.
The holiday home side is spotless with well kept gardens. Touring pitches very flat. Nice pub 10 minutes walk away but be mindful of the speed cars come down the road. We were given alternate directions using the back single track roads but these aren't much safer when faced with a speeding Asda delivery van.
Lovely, helpful staff in reception that recommend walks into both Looe and Polperro.

Не понравилось: Shower blocks were cold, no heat from radiators or underfloor heating - considering it was only 15 degrees outside in July, I would have expected the heating to have been on. Especially as the site is marketed as 5 star luxury pitches. Bus service not as frequent as we thought and stops around 6pm
Continuous building work going on from 7.45am every morning. Diggers and flatbed trucks delivering building materials to the workshop behind reception woke us each day. We had a couple of days of bad weather and couldn't sit in our awning to read or relax because of the noise from angle grinders and power tools coming from the building work directly Infront of our pitch.
Most of the touring pitches have been taken over by seasonal caravans which were mostly empty. Hardly any other holiday makers on the touring side made the campsite feel very depressing and lacking any atmosphere. Lots of the statics were empty or for sale. The site seems very much like an unfinished work in progress.
As the owners obviously knew this work was taking place and has been since June as commented on by a previous review, it would have been nice to have been notified of the noise and given the option to cancel or rearrange our booking.

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Понравилось: Quiet site with good sized EHU pitch, clean amenities, well located for visiting Looe, Polperro etc, site lighting not the best, you need a torch.

Не понравилось: Bins only by reception, none around the site, no lighting around touring pitches.

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Понравилось: We loved everything about the park- it has had a lot of improvements made since the last time we came. Everything was beautifully landscaped, nice flat spacious pitches and the facilities were kept immaculate. The park is dog friendly which we liked. There is a bus stop right outside that gets you into Looe & Polperro very easily, which is handy if you have a motorhome! There are also lots of scenic walks you can do directly from the park, and you can pick up printed directions at reception if you need them. Staff were super helpful and friendly. It is a quiet park, which is just what we wanted. We will definitely be back again later this year if we can!

Не понравилось: That we couldn’t stay longer this time!

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От менеджера: Hi Judy,

Thank you so much for your lovely review, this is really helpful for any future guests that may be considering staying with us! I'm glad you enjoyed the walks too. We look forward to welcoming you back later this year!

Kind Regards,
Rebecca

Понравилось: Stayed for 6 nights recently, lovely site, dog friendly too. Pristine facilities and the grounds were immaculate.

Не понравилось: Nothing to dislike whatsoever.

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От менеджера: Hi Margaret,

Thank you so much for your lovely review of our site! I'm glad you enjoyed your stay with us and we'd love to welcome you back in the future!

Kind Regards,
Rebecca

Понравилось: Clean shower block
Touring base , we spent as little time onsite as possible.

Не понравилось: Mix of static caravans and touring campers .
Flat uninspiring site
Felt like a retirement village
We didn’t mind the works on static caravan opposite as work has to be completed at sometime. Work did not start before 8 and workman very peaceful but it would have been nice for someone to say we apologise for works and would you like to move elsewhere on site.

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От менеджера: Hi there,

Thank you for your review of our park. I'm sorry that you didn't enjoy the flat aspect of the park- a lot of our customers tend to prefer this for accessibility and easier to pitch up on, which generates a lot of positive feedback, but I can appreciate it may not be everyone's preference.

We find that our holiday guests choose Trelay because they are looking for a peaceful park. As we are so lucky to be in a location where many beaches and local towns are easily accessible to us, we are here to faciltitate the ideal base for you to explore all that we have locally whilst providing a good service and spotless facilties for our guests. Those that are looking for more than this may find our site a little too quiet for their liking.

I would like to apologise for the landscaping works being completed at the time of your visit, as you are right, there is never an ideal time! We do try to minimise any disruption as best we can, so I am pleased to hear that our contractors were respectful in how they carried out this work. Unfortunately where we only have 9 touring holiday pitches on the park it is difficult to move anyone around, especially at this time of year. I would always encourage our guests to pop in and see me during their stay if they experience any issues whilst staying with us, and I will always try to facilitate any requests.

As a small, family run business we appreciate all feedback so we can continue to improve the park for our future guests. We would love the opportunity to welcome you back to the park in the future should you be visiting the area again.

Kind Regards,
Rebecca

Понравилось: Everything is perfectly presented. The layout of the site, large pitches and well marked out too. Excellent shower block and lovely surroundings with a pub only 10 minutes walk away. What's not to like!

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От менеджера: Hi Darren,

Thank you so much for your lovely review. I will pass your comments onto our team that work so hard to keep the park looking nice all year round. We are glad to hear that you enjoyed your stay with us and hope to see you return in the future!

Kind Regards,
Rebecca

Понравилось: Immaculately kept, staff very friendly and helpful, close to Looe and Polperro with bus links, pub just down the road.

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От менеджера: Hi there,

Thank you so much for your lovely review of our site. We take a lot of time making sure the grounds are kept nice and I'm glad this shows! I have passed this onto our team who will be happy to hear this. We hope to welcome you back again in the future!

Kind Regards,
Rebecca