Care Ashore Campsite

Понравилось Lovely spot with well maintained pitches. Very friendly bar. Helping Care Ashore charity. Facilities were immaculately clean this morning.

Не понравилось I can imagine if the site is busy the toilet facilities are a little busy. However, they have tried and brought in two additional showers.

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От менеджера: Thank you for taking the time to leave us a review.

We're delighted to hear that you enjoyed the well-maintained pitches, friendly atmosphere in the bar, and the beautiful surroundings. It's especially lovely to know that you appreciated supporting the Care Ashore charity and found the facilities immaculately clean.

We also appreciate your comments regarding the toilet facilities during busier periods. We're pleased you've noticed the additional showers that have been added as part of our ongoing efforts to enhance the guest experience.

Thank you for your recommendation, and we look forward to welcoming you back again soon.

Best Wishes
The Springbok Estates Team

Понравилось Lovely quiet site with large level pitches. TV signal is good, phone signal intermittent and WiFi at the bar in the house. Kitchen and 2x showers next to pitches and toilet block other side of Glampsite on the way to the bar at the rear of the house. Bar has aircon, which wad a blessing in 30 degree heat, and large TV. There's a water tap behind one of the pitches (No3) or, for motorhomes, one on the wall by the kitchen/showers.

Не понравилось Gravel driveway between pitches was noisy when driven or walked on and someone left site each day in a van around 5:30am. Some aircraft noise from being on Gatwick approach. No drive over grey waste disposal grid for onboard tanks.

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От менеджера: Thank you for taking the time to leave us such a detailed review.

We're delighted to hear that you enjoyed the peaceful setting, spacious level pitches, and the facilities on site. It's great to know that the bar provided a welcome escape from the heat and that you found the practical information around the site helpful during your stay.

We also appreciate your feedback regarding the gravel driveway, early morning vehicle movements, aircraft noise, and motorhome waste disposal facilities. Comments like these are valuable as we continue to look for ways to improve the experience for our guests.

Thank you for your recommendation, and we look forward to welcoming you back again soon.

Best Wishes
The Springbok Estates Team

Понравилось Very quiet. Easy access. Good pitch,, And for a great charity

Не понравилось But far from the amenities but didn't need them so didn't matter for us

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От менеджера: Thank you for taking the time to leave us a review.

We're delighted to hear that you enjoyed the peaceful setting, easy access, and your pitch. It's also wonderful to know that our support for a great charity added to your positive experience.

We appreciate your comments regarding the distance from some amenities, although we're pleased this didn't affect your stay.

Thank you for your recommendation, and we look forward to welcoming you back again soon.

Best Wishes
The Springbok Estates Team

Понравилось The staff I spoke to were absolutely lovely. But there is nothing about the site or its systems to like, sadly - I was booked in for two nights, but left within 2 hours of arrival . . .

Не понравилось Before arrival (whilst driving!) I received the following:

Reservation Details
"The following bookings are provisional and not yet confirmed" - odd, as I'd already paid in full and received confirmation.

The reservation number was given as # 5676136, but the booking number was #6286482?!? I was allocated EH Pitch 4...

I was told I needed to check-in before arrival, which required name/address/email/phone number/car registration/time of arrival etc etc - despite having already supplied these details before I left home.

I pulled off the road to complete the form and was then told:

Contactless Check In is unavailable for the following reason.
Outside Check In Window
Registration form Incomplete
Booker Details Incomplete
Guest Details Incomplete

The postcode took me down an unmade, deeply pot-holed dead-end with no turning space! I rang for help, but no-one picked up. A local helped me find the site which was initially sign-posted as Care Ashore Campsite, but after two such signs they disappeared and Springbok Estate signs took over - I didn't know these were the same site!

I arrived at a blank, sterile, un-landscaped, fenced-off rectangle with no greenery to soften the edges or offer shade, to find EH 4 already taken and no-one in sight to speak to. I rang for help again - no-one answered.

Eventually, another camper explained I would find an office in the main house, up the hill 500 metres away. There I met two of the 'residents' of the Care Ashore charity - the first attempted to not to let me in and the second later called me a cheeky, effing b**tard, presumably because I was sitting in the lounge, having been told by the lovely staff that I could enjoy the air-conditioning in the 33 degree heat?!?

I was informed that, despite having been allocated EH4, they 'didn't allocate pitches' and I could park anywhere! They also confirmed that they already had my complete booking details.

I did try to make a go of it, but, after checking up on the facilities (all poor and centred around a mini industrial estate!) decided that home seemed a better option.

The check-out questionnaire (?) I received at home was the icing on the cake - I have no intention of completing it.

Lest you suspect I am one of 'those' people, that complain about everything - please see my reviews of all other sites. EVERY one of them is glowing, including the one I stayed at on the morning before my arrival here!

There is no way this site deserves a 9/10 rating...

Sorry!

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От менеджера: Thank you for your feedback. We are sorry that your experience did not meet your expectations.

Our Campsite is a basic rural campsite, and both our facilities and location are accurately described in our listing. Our facilities are regularly cleaned, maintained and stocked, and many guests choose us specifically for the countryside setting.

We believe there were some misunderstandings regarding the booking and arrival process, and we do not feel this review accurately reflects either the events of the stay or the experience of the vast majority of our guests, as demonstrated by our other reviews.

We wish you all the best in your future travels.

Понравилось Very quiet surrounds, Well laid out pitches with plenty of space.

Не понравилось Limited facilities. OK if you are self contained, otherwise only 3 showers, 1 not functioning, Toilets 300m away down a track.

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Понравилось Pitches

Не понравилось Showers and toilet block. Grubby, inadequate. Very poor.

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Понравилось 💚

Не понравилось 💚

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От менеджера: Thank you for taking the time to leave us a review.

We're delighted to see the green hearts and to know that you enjoyed your stay with us. It's wonderful to hear that you would recommend us to friends and visit again.

Thank you for your support, and we look forward to welcoming you back soon.

Best Wishes
The Springbok Estates Team 💚

Понравилось The bays are lovely and big in a picturesque setting, very quiet and have never met so many nice and friendly people. The facilities were spotless and lots of lovely walk you can do. We did not go to the bar or enjoyed the food but the offerings look great at reasonable prices as well. Would recommend this place to anyone.

Не понравилось Did not stay longer

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От менеджера: Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you enjoyed the spacious pitches, peaceful surroundings, and spotless facilities. It's wonderful to know that you found the site friendly and welcoming, and that you appreciated the beautiful walks and amenities available.

Your comment that you wished you could have stayed longer is one of the nicest compliments we can receive!

Thank you for your recommendation, and we look forward to welcoming you back again soon.

Best Wishes
The Springbok Estates Team

Понравилось Big pitch, everything clean, quiet at night. Lots to see and do in the surrounding area, lovely cool walks in the woods and around the gardens from my tent when it was too hot to go hiking, everything was so easy. Great place for the dog.

Не понравилось Nothing, though I was worried that there is only one wash hand basin for the whole site. However it wasn’t a problem and I never had to wait for any of the facilities.

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От менеджера: Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you enjoyed the spacious pitch, peaceful atmosphere, and clean facilities. It's wonderful to know that you and your dog were able to make the most of the beautiful woodland walks, gardens, and local area during your stay.

We're also pleased that, despite your initial concerns about the wash facilities, you found everything accessible and never had to wait.

Thank you for your recommendation, and we look forward to welcoming you back again soon.

Best Wishes
The Springbok Estates Team

Понравилось Location very good near Guildford Horsham cranleigh wide open spaces friendly people social bar nice site good good Fishing very helpful bailiff good fun

Не понравилось Tense pitch next to the hardstanding very close to caravans

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От менеджера: Thank you for taking the time to leave us a review.

We're delighted to hear that you enjoyed our location, the open spaces, fishing facilities, and the friendly atmosphere on site. It's wonderful to know that the social bar, helpful bailiff, and convenient access to nearby towns all helped make your stay enjoyable.

We also appreciate your feedback regarding the tent pitches located close to the hardstanding area. Guest comments like this are valuable as we continue to review and improve the experience for all visitors.

Thank you for your recommendation, and we look forward to welcoming you back again soon.

Best Wishes
The Springbok Estates Team