Castle Howard Lakeside Holiday Park

Понравилось Bella sosta , castello stupendo

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Понравилось We have stayed at this campsite twice before in our tent box and loved the peace and tranquility of the site.
However we have only stayed before in winter months so we were not prepared for the difference in how many tents are squashed on the site in summer

Не понравилось We arrived at the site at approximately 8pm after a day sightseeing in the local area.
The reception was closed
However there was a welcoming message on the door telling us just to pick a spot in the tent field.
We drove into the tent field and were absolutely shocked at how busy it was.
There was hardly any space for us to park and pitch. Tents lined the field with little space between and then two rows were down the middle.
We decided this wasnt the relaxing peaceful camping trip we had hoped for and needed after a busy working week.
We decided not to stay
Wasted our money
But found a much quieter campsite a couple of miles away on Cotril Farm in Terrington.
My ratings reflect our experience on this occasion
For the winter months camping Id give full stars
But way too many tents crammed on in summer
Id stay again in the quieter months but avoid peak times in summer

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От менеджера: Hello Sarah, It's good to read that you have stayed at Lakeside previously and enjoyed yourselves and also that you will return. However it's a shame that you arrived in the evening and then chose not to stay. The field, as you will know from past experiences is a large field and even when we're at our limit there will still be room. Inevitably, popular sites will be busier than usual in the summer holidays so perhaps there was less choice than you were expecting? We shall look forward to seeing you again in an off-peak period.

Понравилось Beautiful friendly staff and clean bathroom would highly recommend and will be staying again

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Понравилось Lovely place , lovely staff would definitely go again

Не понравилось Nothing

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От менеджера: Thank you Liam; do come again if you can, there is so much to explore in this lovely area and we make a great base for travels further afield.

Понравилось Great location, with great facilities, toilet and showers clean, we only stayed for one night this time as we were going to an event at Castle Howard but would definitely stay again.

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От менеджера: So pleased to read that you enjoyed your time with us Dale. We hope to see you again.

Понравилось Lovely site, friendly staff, nice pitch, clean facilities

Не понравилось Can be quite rowdy in the club on site in a Saturday night
Paying for showers that only have lights on in the 2 min time you get

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Понравилось Beautiful surroundings. Toilets and showers were nice and clean. Great field for then kids to play in.

Не понравилось No WiFi

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От менеджера: Thank you Alice. We certainly are a great place for children and adults to get away to enjoy the rural countryside and fresh air. We hope you'lll return one day.

Понравилось The lovely open feel of a field. The facilities were excellent. Friendly greeting on arrival.

Не понравилось Traffic noise.

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От менеджера: Your review is appreciated. We're sory that traffic noise disturbed you on this occasion but I note happily that you would come again which is great. Thank you.

Понравилось Not much

Не понравилось Very expensive

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Понравилось Toilets showers clean fish and chip van very good

Не понравилось No body on reception when we arrived
Pitch not level under large trees
Very noisy kids shouting cars in and out so no peace
Crows making a racket at 4.30am
When i booked i booked for 2 nights but got a email saying they was a problem with the booking system and it had taken a deposit
If there had been someone on reception when we arrived we could have confirmed 2 nights but no
Saturday afternoon a lady came round and asked us to leave as we had only paid for 1 night
We said we would pack up and go we searched somewhere else in the area
After a short time she turned up again and said we could go on a grass pitch (5ton Motorhome on a grass pitch in pouring rain WHAT)
We left and never to return
We actually went to a lovely site very accommodating when we told them the situation
Thank you for completely ruining are weekend

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От менеджера: Dear David, Thank you for taking the time to write your review. We are naturally sorry that you didn't enjoy your visit to Lakeside as our team always do their best to help and accomodate our guests. We're glad that you approved of the facilities and enjoyed your fish and chips.

We feel we need to clarify the situation. Your booking, made just two days before your visit, through Pitch Up will have shown that only one night was available before you paid. At this time of year, our weekends book up well in advance, especially Saturday nights. Therefore we recommend that in future you please check your booking confirmation in advance as it clearly stated one night.

As you booked with Pitch Up, any system email would have come from them so in future it would be best to call Pitch Up to check your booking if you receive such an email as hoping to fix it on the day is not always possible. Our receptionist noted on your booking, that she had spoken to you whilst you were on your way to let you know what to do on arrival as reception would be closed so you were made aware that reception is not open for late arrivals. She checked your pitch on Saturday, near departure time, and it was empty; she was not to know that you had gone out for the day, nor that you intended to return thinking you had booked two nights. It was only when the guests arrived later in the day that the problem was recognised as they found you already parked on their pitch.

Our receptionist came to speak with you but unfortunatley we had nothing to offer you other than an electric grass pitch, or the camping field. We did everything we could to help you but we hope you realise the mistake was not ours.