North Norfolk Camping and Glamping

Понравилось the beautiful site and friendliness

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Понравилось Easy booking & checking. Beautiful site with picturesque lake and trees. Ample facilities including flushing toilets, gas showers, sinks, refuse and drinking water. Plenty of space to find a private pitch.

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От менеджера: Thank you so much for this wonderful review and for describing our site as a gem! We are absolutely delighted to hear that you had such a great experience with us. It is fantastic to know that you found our booking and check-in process so easy, and that you loved our beautiful site with its picturesque lake and surrounding trees. We are also thrilled that you appreciated the ample facilities—including the flushing toilets, gas showers, sinks, refuse areas, and drinking water—and that you found plenty of space to choose a private pitch that suited you perfectly. However, we are very grateful for your constructive private feedback regarding the main toilet block. We apologise that the hand wash was running low, the bins needed emptying, and the block required a light clean during your visit. We will share this directly with our housekeeping team to ensure our regular cleaning and restocking routines are tightened up. Thank you again for your kind support and for helping us improve. We look forward to welcoming you back to our peaceful lakeside site for another wonderful getaway!

Понравилось Setting - lake is nice and can get a short walk all the way around.

Не понравилось Hygiene (or lack of).
Not as described. No welcome hut. Shower block is actually a ply wood screen with warm water; however the screen is too high, so children can be seen whilst showering, it’s never been cleaned and was green with algae.

Car park looked like a dump with loads of old building materials left all over the place (good for some kids who used it as ramps /kickers for their bikes)

Toilets were not clean when we arrived and not cleaned once whilst we were there. No toilet roll, no soap (both ran out on day 2 of 4).

Bins/recycling not tidied up once and not fit for purpose. Given the limited number of pitches, this doesn’t seem to be collected regularly.

Toilet blocks have been built with incorrect materials (standard ply and CLS) so everything is warped/ falling apart and numerous screws poking through.

Sinks, whilst having hot water (assuming no one else is using a tap or flushing the toilet), flow straight on to the ground. Soap suds and all. Not good for the environment.

No mention in the description of the constant shotgun fire to scare the birds of neighbouring fields starting at 4am

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От менеджера: Thank you for taking the time to share your feedback and for uploading your photos from your recent stay. We are very sorry to hear about your negative experience at our site. We are pleased that you enjoyed our nice lake setting and the short walk around it. However, we take your detailed feedback regarding the overflowing rubbish bins, general untidiness, toilet and shower facility conditions, communication, and environmental concerns very seriously. Please rest assured that we will take all of this information on board as we look to make essential improvements and changes for the future. Thank you again for bringing these specific matters to our attention, and we wish you all the best on your future travels.

Понравилось The area was clean, tidy and loved the lake setting. Check in was easy and straight forward.

Не понравилось The facilities were awful. There was one working shower for the whole campsite on arrival that then broke and ran cold halfway through the weekend with no fix. Showering my son with cold water was horrendous and left him in tears but no choice after a beach day.

The toilets had no cold water ironically for either tap in the men’s toilets and then when the hand towels ran out a very worn and used towel was left which is very unhygienic for all.

I reported via WhatsApp about the shower with no response and when I spoke to staff she said there was no fix and did apologise.

For the price paid (we know it was bank holiday) the facilities definitely should be in working order.

I would recommend but the showers need to be in working order. It was the only thing to ruin a brilliant weekend.

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От менеджера: Thank you so much for taking the time to share your feedback and for your kind recommendation to your friends. We are absolutely delighted to hear that you loved our beautiful lake setting and found the area so clean and tidy. It is also wonderful to know that our easy and straightforward check-in process gave you a smooth start to your trip, and that you otherwise had a brilliant weekend enjoying the area. We appreciate you highlighting these positive aspects, and we note your specific feedback regarding your experience with the shower and toilet facilities, the hand towels, the WhatsApp communication, and the Bank Holiday pricing. Thank you again for your visit, and we truly hope to welcome you and your family back for another peaceful stay by the lake in the future.

Понравилось Lake

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От менеджера: Thank you so much for the recommendation! It is wonderful to hear that you enjoyed your stay enough to plan a return visit and share the word with your friends.

While your review was short and sweet, we are thrilled that the lake stood out as your favorite feature. We take great pride in maintaining the natural beauty of the water and the surrounding shoreline, as we know it’s often the heart of the site for our guests. Whether you spent your time there watching the sunrise, enjoying the local wildlife, or just soaking in the quiet atmosphere, we’re so glad it added that extra bit of peace to your trip.

We already look forward to welcoming you back for another lakeside escape

Понравилось Nothing

Не понравилось Photos are not as shown
Pitches weren’t marked out clearly at all
Nobody met us on site
Freshwater system not working (was informed this before arrival)
After doing a lap of site ,site looked to be abandoned
Was offered refund, still not received two weeks later

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От менеджера: We appreciate you taking the time to provide this valuable feedback on your recent experience. We are sorry to hear that your visit did not meet the standards we aim to deliver, and we truly regret the disappointment you felt upon arrival and the subsequent issues.

Focusing on Swift Resolution
We want to assure you that we are taking immediate steps to address the specific points you raised, with a strong focus on improving our guest experience and site presentation

We sincerely regret that you have not yet received your refund. You will receive this soon and will get an email from stripe when it has been processed
Thank you again for helping us identify areas where we need immediate improvement. We hope our swift action on these points, particularly the refund, shows our commitment to resolving this matter completely.

Понравилось Absolutely loved our stay here this weekend! What a beautiful site nestled away in the woodland. Clean and warm toilets and showers, fresh running water and fire pits right next to the lake. We were so happy, we hardly left the site

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От менеджера: Thank you so much for this wonderful review! We're absolutely delighted to hear that you loved your stay with us this weekend. We work hard to maintain our site, and we're so glad you appreciated the clean and warm toilets and showers, the fresh running water, and the fire pits right by the lake. It's the highest compliment to hear that you were so happy you hardly left the site! We hope to welcome you back to our woodland retreat again soon.

Понравилось Beautiful spot, lovely lake and woods - couldn't believe the place was so empty, but the prices might be putting folk off?
My campervan pitch was cheaper than tent, so the pricing structure is a little odd.
Lots of bad feedback if you look at the reviews, but tbf we actually really enjoyed it ! Yes it's basic, the toilets are simple and clean, no frills, same for the washup area, and the shower is an experience - warm, yes, private, less so - but nobody can see anything (and we were pretty much the only folk there it felt like) - but it's all part of the rustic charm ! And it looks like the site is a work in progress, so I bet it's constantly improving, but you can't improve that lake view and woodland - that's unchangeable !
Spoke to the guy in charge on the phone, Nigel I think - he was super helpful, so too was Blaze the host on site
Oh, and the big firepits were awesome !

Не понравилось Nothing

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От менеджера: Thank you so much for this detailed and honest review! We're thrilled to hear that you had a wonderful time and appreciated our beautiful lake and woods—we agree, the view is a showstopper. We're also delighted you found our staff, Nigel and Blaze, to be super helpful. We'll be sure to pass along your kind words to them.

We're glad you enjoyed the rustic charm of our site and its basic, but clean facilities. You're right, we are constantly working to improve the site while preserving its natural beauty. We truly appreciate you seeing it as a work in progress and enjoying the "experience" of our showers and firepits!

Your comments on our pricing are very helpful, and we're always reviewing our structure to ensure it's fair and transparent. Thank you for your honest feedback and for your kind words. We can't wait to welcome you back again soon.

Понравилось Great campsite! Nice, quiet and very pretty.

The staff were lovely. Plus the toilets and showers were spot on.

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От менеджера: Thank you so much for your fantastic review! We are so glad you had such a great stay with us.

It's wonderful to hear that you found our campsite to be nice, quiet, and very pretty. We're also thrilled that you found our staff to be lovely and that our toilets and showers were to your satisfaction.

We can't wait to welcome you back again soon.

Понравилось Lake

Не понравилось Most things
Disproportionally expensive
Very noisy from local farmer bird scarers which began at first light to the end of the day - sounds like canons going off every ten minutes so, so don’t go if you suffer from PTSD

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От менеджера: Thank you for your feedback. We are glad to hear that you liked the lake. We are sorry to hear that you were unhappy with other aspects of your stay. We take all feedback seriously, and we will be sure to address your concerns with our team. We hope to have the opportunity to welcome you back again soon.